Phanuel Ofentse Mogale
Summary
Experienced sales and service professional experienced in environments. Multitasking in fast-paced environments to provide information, sell tickets, and document changes with accuracy and speed. Detail-oriented professional skilled in booking systems and flight reservations. Proven track record in managing ticket adjustments and enhancing customer relationships.
Overview
20
20
years of professional experience
Work History
Ticketing Consultant
Menzies Aviation
Johannesburg
04.2017 - Current
- Managed ticketing operations for various airline partners at Menzies Aviation.
- Assisted passengers with ticket purchases and travel inquiries effectively.
- Coordinated flight schedules and updated ticketing systems regularly.
- Resolved customer issues related to ticketing and travel arrangements promptly.
Reservation Agent
Virgin Atlantic Airlines
Johannesburg
01.2010 - 02.2016
- Managed customer inquiries and reservation changes via phone and email.
- Assisted passengers with booking flights and special requests.
- Utilized airline reservation systems to process ticketing and payments.
- Coordinated with team members to ensure seamless customer service delivery.
- Provided information on flight schedules, policies, and travel regulations.
- Resolved customer complaints and issues promptly and effectively.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with various departments to enhance passenger experience.
Senior Ticketing and Reservation Agent
Qatar Airways
Johannesburg
03.2008 - 12.2010
- Managed customer reservations through multiple booking systems efficiently.
- Assisted passengers with itinerary changes and special requests promptly.
- Coordinated with airline staff to ensure seamless ticketing processes.
- Resolved customer inquiries and concerns with professionalism and empathy.
- Provided information on flight schedules, fares, and policies clearly.
- Maintained accurate records of bookings and cancellations diligently.
- Trained new agents on reservation systems and customer service standards effectively.
- Answered inbound calls and responded to customer inquiries regarding reservations.
- Ensured all reservations were properly documented in the system.
- Processed customer payments for reservations over the phone.
- Kept accurate knowledge of types of rooms available at various resort locations.
- Resolved guest complaints by providing exceptional customer service.
- Assisted customers with special needs or requests such as room upgrades or late check-outs.
- Assisted customers via phone by providing confirmations, answering questions, and offering general information.
Senior Ticketing and Reservations Agent
Virgin Nigeria Airlines
Johannesburg
09.2006 - 02.2008
- Accurately processed customer inquiries related to flight schedules and reservations.
- Handled customer complaints with professionalism, fostering satisfaction and loyalty.
- Implemented reservation systems to ensure precise ticket sales.
- Worked collaboratively with team members to improve service delivery standards.
- Communicated airline policies and procedures effectively to customers.
- Provided prompt assistance over the phone, confirming bookings and addressing questions.
- Educated customers on available hotel services, amenities, and package options.
Education
High School Diploma -
Ramotshere Technical School
North West ,South Africa12-1993
Skills
- Booking systems
- Flight reservations
- Ticket adjustments
- Travel itinerary
- Customer relationship management
- Customer inquiries
- Supervision and leadership
- Friendly, positive attitude
- Good Telephone Etiquette
- Customer service
- Excellent communication
Timeline
Ticketing Consultant
Menzies Aviation
04.2017 - Current
Reservation Agent
Virgin Atlantic Airlines
01.2010 - 02.2016
Senior Ticketing and Reservation Agent
Qatar Airways
03.2008 - 12.2010
Senior Ticketing and Reservations Agent
Virgin Nigeria Airlines
09.2006 - 02.2008
High School Diploma -
Ramotshere Technical School