Phanuel Matamela

Branch / Store Manager

Polokwane

Summary

Dynamic Branch Manager at Pick N Pay with a proven track record in driving sales and enhancing customer satisfaction. Expert in managing over 100 employees, implementing performance improvement strategies, and streamlining operations. Skilled in motivating teams and instituting discipline, consistently achieving KPIs while fostering a positive work environment.

Overview

years of professional experience

Work History

Branch/ Store Manager

Pick N Pay

03.2020 - Current

Daily operation of the Store
Manage Employees
Control Expenses
Ensuring that all KPI's are achieved
Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Monitored financial metrics closely to identify areas of opportunity for cost reduction or revenue growth.
Conducted regular performance evaluations for staff members, providing constructive feedback to support professional growth.
Achieved sales targets consistently by motivating staff and setting clear expectations for performance.
Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
Streamlined operations for increased efficiency through process improvements and staff training.
Implemented loss prevention measures to reduce theft incidents and protect company assets.

Education

National Diploma - Credit Management

Tshwane University of Technology

Pretoria, South Africa

04.2001 -

Skills

Manage,control, plan and be able to manage more than 100 employees

Motivate staff to perform to their best abilities

Implementing strategies to improve the performances of the business and departments

Constantly developing ways to deal with pressure at all times

Delegating professionally, coaching and guiding management team

Instituting discipline

Chairing of hearings

Customer interaction

Software

SAP

Timeline