Phakamile Gumpo
Service Ambassador
Johannesburg
Summary
Reliable service ambassador who brings attention to detail and time management abilities to successfully multitask in fast-paced environments. Focused worker assists fellow employees in completing tasks.
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
12
12
years of professional experience
Work History
Food Service Ambassador
7 Eagles Spur
09.2018 - Current
- Increased revenue by upselling menu items and promoting daily specials to guests.
- Maintained strict adherence to food safety guidelines, ensuring the well-being of all guests and staff members.
- Supported maintenance of dining area and kitchen equipment, contributing to an efficient foodservice operation.
- Ensured dietary restrictions were accommodated by closely communicating with both guests and culinary team members.
- Continuously refined personal knowledge of menu offerings and industry trends to provide knowledgeable recommendations to guests as needed.
- Enhanced customer satisfaction by providing timely and accurate food service in a professional manner.
Food Service Ambassador
Gold Rush Spur
10.2012 - 06.2018
- Increased revenue by upselling menu items and promoting daily specials to guests.
- Maintained strict adherence to food safety guidelines, ensuring the well-being of all guests and staff members.
- Collaborated with kitchen staff to ensure efficient food preparation and delivery, resulting in better guest experiences.
- Promoted a positive work environment through effective teamwork and communication among all staff members.
Education
No Degree - Language Arts Education
Foundation College
Bulawayo, Zimbabwe 04.2001 -
Skills
Complaint Handling
Flexible Schedule
Allergy awareness
Patient Care
Customer Service
Positive Attitude
Safe Food Handling
Quality Control
Timeline
Food Service Ambassador
7 Eagles Spur
09.2018 - Current
Food Service Ambassador
Gold Rush Spur
10.2012 - 06.2018
No Degree - Language Arts Education
Foundation College
04.2001 -
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