Phakamile Sethi
Johannesburg
Summary
Dedicated Operations Manager with over 5 years of experience in client-facing roles, adept at managing strategic client relationships, leading complex projects, and driving process improvements. Seeking to leverage expertise in operations management and strong leadership skills to contribute to the success of Invisible Technology.
Overview
6
6
years of professional experience
Work History
Operations Manager
R Mahange and Associates(Pty)Ltd
03.2020 - Current
- Managed strategic client relationships, ensuring alignment with evolving needs through effective communication, clear expectation management, and timely issue resolution
- Led complex projects by collaborating with clients to determine work volume, developing project plans, and facilitating communication between clients and automation teams to refine processes
- Innovated and iterated on process design to drive best practices in AI training, resulting in improvements to AI models and increased efficiency
- Oversaw hiring, staffing, and development of large-scale project teams, fostering a collaborative environment and facilitating productive collaboration between clients and internal teams
- Identified opportunities for process improvement and efficiency gains, implementing new processes and solutions to address critical issues and enhance team performance
- Managed client service and unit economics, ensuring profitability and driving growth through effective financial management and strategic collaboration with Directors.
Construction Operations Manager
Wakanda Projects(Pty)Ltd
01.2018 - 02.2020
- Oversee all aspects of construction projects from initiation to completion
- This includes planning, scheduling, budgeting, resource allocation, and coordination of activities to ensure projects are delivered on time and within budget
- Led and manage construction teams, including project managers, engineers, supervisors, and subcontractors
- Provide direction, support, and guidance to ensure team members perform effectively and meet project goals
- Manage resources such as labour, equipment, materials, and subcontractors to optimize efficiency and productivity
- Coordinate with procurement teams to ensure timely delivery of materials and equipment to the job site
- Implement quality assurance processes to maintain high standards of construction workmanship and ensure compliance with project specifications, building codes, and safety regulations
- Conduct inspections and quality checks to identify and address any issues or deficiencies
- Develop project budgets and cost estimates, monitor expenses, and track project costs to ensure adherence to budgetary constraints
- Identify cost-saving opportunities and implement measures to control project costs while maintaining quality and efficiency
- Serve as the primary point of contact for clients and stakeholders, providing regular updates on project progress, addressing concerns or issues, and managing expectations
- Foster positive relationships with clients to enhance satisfaction and ensure repeat business
- Continuously evaluate and improve construction processes, procedures, and workflows to enhance efficiency, productivity, and quality
- Stay abreast of industry trends, best practices, and emerging technologies to drive innovation and improve project outcomes.
Education
B-Tech - Quality - Quality Control And Safety Technologies
University of Johannesburg
Johannesburg, South Africa04.2019
Diploma - Operations Management - Operations Management And Supervision
University of Johannesburg
Johannesburg, South Africa04.2018
Skills
- Familiarity with AI concepts
- Operations Management
- Client Relationship Management
- Project Leadership
- Process Optimization
- Strategic Planning
- Team Development
- Financial Management
- Excellent communication skills, both verbal and written, with the ability to effectively convey complex information to diverse audiences
- Comfortable working remotely and managing teams without in-person interaction
- Strategic thinker with a strong sense of urgency and the ability to prioritize tasks effectively
Languages
English
References
Available upon request
Timeline
Operations Manager
R Mahange and Associates(Pty)Ltd
03.2020 - Current
Construction Operations Manager
Wakanda Projects(Pty)Ltd
01.2018 - 02.2020
B-Tech - Quality - Quality Control And Safety Technologies
University of Johannesburg
Diploma - Operations Management - Operations Management And Supervision
University of Johannesburg
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