Phakama Nogomba

• Provide Key Accounts Management Services.
• Acquire a thorough understanding of key client needs and requirements and provide appropriate solution.
• Review current systems and implement efficient and effective systems aimed at improving service levels and financial state.
• Serve as a link of communication between the client and internal team.
• Keep abreast of developments in the industry and share updated information with team members.
• Plan, organise, coordinate, assign and guide team members to execute their duties e.g. effectively and efficiently, - from managing workflow to account payments.
• Make prompt decisions on behalf of the customers to his advantage e.g. cost-effective available flights subject to approval of the client.
• Assist with the management of creditors and debtors by ensuring that payments are made on time.
• Compile and monitor the operational budget to avoid overspending.
• Provide information, advice and booking services to key clients.
• Handle complex bookings and provide guidance to the team.
• Coach and mentor team members on their daily tasks as well recommend training to enhance knowledge and customer service.
• Supervise and approve work of team members.
• Prepare regular reports of account reconciliations, customer service levels and other relevant reports aimed at improving efficiencies and effectiveness.
• Process all travel requirements according to the travel management practises and adhere to relevant travel industry regulations.
• Handle queries with client regarding invoices and correct tariff rates, duplication of costs and request credit notes where applicable.
• Reconcile billing (BSP) against QuickTrav to ensure that all transactions were invoiced.
• Where differences occur, correct the differences between BSP and QuickTrav (issue credit notes or invoice where applicable) to ensure balancing between BSP and QuickTrav.
• File all documentation regarding transactions processed to ensure easy access.

• Develop strategies to improve working relations in the office
• Provide administration support in terms of bookings
• Booking Domestic, regional and international flights
• Coordinate car, shuttle services and accommodation bookings
• Advise on travels with respect to domestic and international destinations
• Conduct online check ins when necessary

• Develop strategies to improve working relations in the office
• Provide administration support in terms of bookings
• Booking Domestic, regional and international flights
• Coordinate Visa Applications
• Organise Travel Insurance
• Coordinate car, shuttle services and accommodation bookings
• Advise on travels with respect to domestic and international destinations
• Compile monthly reports on bookings
• Conduct online check ins
• Calculate and arrange Foreign Exchange for travellers
• Arrange Covid-19 tests and yellow fever Certificate for travellers
• Advising on different countries health restrictions
• Creating traveller profiles as per POPIA 2020
• Coaching and mentoring new staff

• Provide property sales services to clients
• Assist clients with property bank valuations
• Assist clients with personalised marketing plans to improve demand for their properties
• Assist with placement of placement of properties on sale in popular marketing sites
• Arrange consultation sessions for clients with attorneys
• Assist and advise clients on property renovations
• Assist and advise clients on evictions of tenants
• Competencies
• Duties
• Verbal and Written Communication
• Coordinate bank applications for clients
• Negotiate interest rates with bond originator for clients
• Interact with clients, municipalities, corporate bodies, electricians, attorneys and banks
• Inspections
• Accompany prospective clients to view properties they wish to buy
• Arrange for keys with homeowners and viewing times
• Photography
• Take pictures of the properties to be sold
• Marketing
• Place properties on sale on different property websites with high viewership
• Advertise sold properties on social media
• Time Management
• Manage turnaround times for property sales
• Transaction Management
• Provide clients with trouble free transactions
• Planning and organising
• Prepare buying contracts for signing between buyers and sellers
• Negotiate attorneys’ fees for clients
• Arrange hand over for buyers and sellers
• Problem Solving
• Advise and assist with evictions in line with property management legislative framework
• Address customer complaints
• Match banks interest rates and advise the clients on the best options
• Adaptability
• Create personal profiles for clients – property features, amenities and surroundings

• Develop strategies to improve working relations in the office
• Provide administration support in terms of bookings and invoices
• Booking Domestic, regional and international flights
• Coordinate Visa Applications
• Organise Travel Insurance
• Coordinate car, shuttle services and accommodation bookings
• Advise on travels with respect to domestic and international destinations
• Compile monthly reports on bookings
• Conduct online check ins
• Competencies
• Duties
• Verbal and Written Communication
• Coordinate conference logistics with conference venues
• Interact with customers and service providers on rates and specials
• Follow-up on unpaid invoices from clients and service providers
• Manually compile Billing and Settlement Plan for Clients
• Arrange credit notes for incorrect invoicing
• Facilitate meetings with clients and service providers to discuss accounts
• Arrange lounge access for the Doctors
• Provide feedback reports on-site inspections
• Inspections
• Conduct site inspections at service provider’s premises for improved customer satisfaction
• Conduct international educational country visits – United Arab Emirates, Netherlands, United Kingdom, Zambia and Zimbabwe
• Amadeus
• Book flights, cars and accommodation (domestic and internationally)
• Galileo
• Book flights, cars and accommodation (domestic and internationally)
• Time Management
• Manage turnaround times for flights, cars and accommodation
• Conflict Management
• Address conflicting issues with colleagues by applying conflict resolution strategies
• Let things go
• Never talk things out when emotional
• Address issue with the person concerned, never discuss people behind their backs
• Planning and organising
• Prepare itineraries for clients
• Negotiate rates for shuttles and accommodation
• Negotiate lounge access with international airline airports
• Compare flights, cars and accommodation rates
• Problem Solving
• Resolve client queries with regards to booking and finance
• Address customer complaints
• Match purchase orders with invoices
• Adaptability
• Create personal profiles for clients – seating preference, meals, shower or bath, airline preference, voyager miles membership

• Flight bookings (domestic including internet bookings and regional bookings)
• Organising meetings travel bookers in Parliament
• Upgrade flights for government ministers and members of parliament
• Organise the safety check on the cars for parliament members
• Meet and assist for members of parliament at the airport
• Competencies
• Duties
• Bookings
• Book domestic and international flights, cars and accommodation for Parliamentary staff and their families as well as government officials.
• Online check in for parliament officials, reserving their seating preferences
• Change flights
• Meetings
• Meet with travel bookers to discuss formula that works for everyone
• Flight upgrades
• Upgrade the flights for any changes that may be required
• Verbal and Written Communication
• Interact with customers
• Planning and organising
• Compare travel rates
• Match customer traveling arrangements with available deals
• Reporting
• Report on bookings made monthly
• Problem Solving
• Resolve customer complaints with bookings

• Book flights, cars and accommodation (Domestic and Regional)
• Invoice customer accounts
• Negotiate travel deals for customers
• Interact with service providers on customer bookings
• Advise on travel options for customers
• Competencies
• Duties
• Flight Bookings
• Book domestic and international flights, cars and accommodation for Parliamentary staff and their families as well as government officials.
• Online check in for parliament officials, reserving their seating preferences
• Change and upgrade flights
• Verbal and Written Communication
• Interact with customers
• Negotiate customer deals with service providers
• Planning and Organising
• Compare travel rates
• Match customer traveling arrangements with available deals
• Problem Solving
• Address customer complaints
• Match purchase orders with invoices

• Receiving and re-directing guests
• Receiving incoming and making outgoing calls
• Redirecting calls
• Taking messages
• Receiving enquiries
• Following up on enquiries
• Organizing the deliveries
• Ordering brochures
• Reporting on reception activities
• Competencies
• Duties
• Verbal and Written Communication
• Interact with customers via email
• Send emails to service providers to follow-up on bookings or customer deals
• Telephone services
• Calling guest houses to make reservations on behalf of consultants
• Taking messages from the phone in clients
• Forwarding calls to the relevant departments
• Enquiries
• Clients phoning in frustrated about their bookings, making sure I direct the call to the relevant person
• Orders and delivers
• Receiving brochures from tour operators and pack them away, sending and packaging docex
• Customer Relations
• Advise on travel products

IATA/UFTA

BSP

Tourism

Tourist attractions

Public Speaking

English

Accounting

Typing

Business Economics

Xhosa

Economics