Phakama Jele
Radical Sales Strategist
KwaMashu
Summary
Sales expert prepared for leadership roles. Proven ability to drive revenue growth and enhance client relationships. Strong focus on team collaboration and achieving results. Known for adaptability, strategic planning, and effective communication. Skilled in market analysis, lead generation, and negotiation.
Overview
24
24
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Real Estate Agent
Milanor Properties
03.2024 - Current
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Advised clients on market conditions and property value for informed decision-making.
- Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
- Advertised client properties through websites, social media, and real estate guides.
- Presented purchase offers to sellers for consideration.
- Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
- Maintained connections with clients to encourage repeat business and referrals.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
Estate Agent
Independent contractor, Durban
04.2014 - 02.2024
- Excellent understanding of property finance, its complexities and innovative solutions to deliver on customer needs and budget.
- Broad network of domestic bond originators, bank relations and developers.
- A wide network of conveyancers nationwide
- Brokering complex sales
- Negotiated favorable contract terms for clients by effectively communicating their needs and preferences to sellers.
- Collaborated with mortgage brokers, inspectors, appraisers, and attorneys to streamline the buying and selling process for clients.
- Maximized advertising exposure by utilizing various platforms such as print media, online ads, social media channels, and direct mail campaigns.
- Increased property sales by developing and implementing strategic marketing plans for each listing.
- Maintained up-to-date knowledge of local market trends to provide accurate pricing recommendations for sellers.
- Increased referral business by consistently providing exceptional service, resulting in positive client testimonials and word-of-mouth recommendations.
- Managed property transactions from initial consultations to closing, maintaining clear communication with all parties involved.
- Hosted successful open houses that generated multiple offers within days of listing properties on the market.
Counter Manager
Truworths & Estee Lauder
01.2011 - 04.2014
- This role and the previous were the same.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Developed detailed plans based on broad guidance and direction.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Performed daily department re-merchandising, price markdowns, and merchandise transfers.
- Operated cash register to accurately complete customer financial transactions.
- Managed inventory to ensure adequate stock levels and timely replenishment.
Counter Manager
Stuttafords
11.2009 - 12.2010
- This role is same as the previous
- Established open lines of communication between counter staff and management to facilitate smooth operations.
- Optimized counter space utilization by reorganizing displays based on product popularity or seasonal trends.
- Managed inventory to ensure adequate stock levels and timely replenishment.
- Operated cash register to accurately complete customer financial transactions.
- Performed daily department re-merchandising, price markdowns, and merchandise transfers.
- Facilitated strategies to present and sell merchandise through regular product demonstrations.
- Collaborated with team members to improve overall store performance and achieve targets.
- Prepared and implemented effective calendar for product line on monthly basis and managed all promotions.
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Handled cash transactions accurately, balancing registers at the end of each shift without discrepancies.
- Analyzed sales trends to make informed decisions on promotional activities and product offerings.
- Maintained cleanliness and organization of counter area, adhering to company standards at all times.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Counter Manager
Edcon & Estee Lauder
02.2002 - 10.2009
- Facilitate new product launches and annual promotions
- Customer service
- Maintain adequate brand visibility
- Grow and maintain customer database
- Manage a team of promoter consultants
- Meet monthly, quarterly and annual targets
- Manage relations with supplier, retailer, staff and customers
- Negotiate prime position on store layout
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Resolved customer complaints professionally, ensuring a positive outcome for all parties involved.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Prepared daily reports on sales, inventory levels, and other key performance indicators for management review.
- Recommended, selected and helped locate or obtain specific merchandise based on customer needs and desires.
- Collaborated closely with vendors for timely delivery of orders while maintaining a healthy professional relationship.
- Ticketed, arranged and displayed merchandise to promote sales and cleaned shelves, tables and counters.
- Communicated regularly with vendors, planners, distributors and buyers regarding stock needs, customer preferences, and special events.
- Conducted regular staff training sessions for product knowledge and sales techniques.
- Performed all stock keeping processes and assisted in replenishing all items as per company policy.
- Implemented visual merchandising strategies to attract customers and promote featured products.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Monitored competitor activity within the market segment to stay ahead with innovative strategies.
- Achieved sales goals through effective communication and demonstration of products.
- Budgeted, audited, and balanced cash handlings to secure cash drawer.
- Conducted monthly audits of stock levels for accurate record-keeping purposes.
- Assisted in the recruitment, training, and supervision of new employees, contributing to team success.
Education
Advanced Marketing Management -
UNISA
11-2013
Diploma in Marketing Management - undefined
Vaal Triangle Technikon
02-2001
Senior Certificate - Matric
ICESA
12-1999
No Degree - Digital Marketing
DIGITAL SCHOOL OF MARKETING
Johannesburg, South Africa 04.2001 -
Skills
Effective persuasion
Prospective client engagement
Strategic negotiation skills
Conducting property tours
Market analysis for properties
Digital marketing strategy
Client requirement analysis
Effective presenting
Sales planning
Client relationship management
Sales reporting
Sales tracking
Lead generation
Sales operation
Accomplishments
- Increased client base by 57% through personal referrals.
Additional Information
Fully Bilingual (IsiZulu and English)
Hiking, Cooking and Community upliftment
Certification
Fidelity Fund Certificate (PPRA) Present
Interests
Cooking, Soccer, Philanthropy, Trail Hiking
Timeline
Real Estate Agent
Milanor Properties
03.2024 - Current
Estate Agent
Independent contractor, Durban
04.2014 - 02.2024
Counter Manager
Truworths & Estee Lauder
01.2011 - 04.2014
Counter Manager
Stuttafords
11.2009 - 12.2010
Counter Manager
Edcon & Estee Lauder
02.2002 - 10.2009
No Degree - Digital Marketing
DIGITAL SCHOOL OF MARKETING
04.2001 -
Diploma in Marketing Management - undefined
Vaal Triangle Technikon
Senior Certificate - Matric
ICESA
Advanced Marketing Management -
UNISA