PFUNZO FORGIVENESS SIKHIPHA

Capturing clients new policies into company systems welcoming visitors,Answering calls from clients, doing amendments on the policies,general admin such as filing and quoting policies for clients, claims and making sales.

Capturing customer complaints into company
system, Resolving and closing customer
complaints, Escalating customer queries to the
relevant departments within the company, Doing
outbound calls to customers to acknowledge
customer complaints, resolve complaints or to
understand customer complaints better, Taking
team minutes on the daily huddles for the team.

Answering inbound calls and assisting customers with reversing unauthorised sim swap, doing sim swap to customer, assist with the airtime advance and assist with any query. Dealt with complex customer complaints professionally and politely, resolving issues with favourable solutions.