Pfananani Nethamba

Processing orders on Q-Docs for a team of five external individuals.
Providing coverage for external and internal sales representatives when they are unavailable due to customer visits, meetings, or illness.
- Handling incoming calls and responding to inquiries directly or taking messages for external representatives.
- Managing incoming emails and addressing simple inquiries.
- Quoting basic Chromatography consumables.
- Resolving minor issues or escalating major issues to the appropriate parties.
- Providing COA's (Certificates of Analysis), certificates, sole supplier letters, and company documents.
- Advising customers and team members on stock availability, order status, and estimated time of arrival (ETA) using Syspro, specific Excel spreadsheets, and coordinating with administrative staff and stores regarding outstanding orders.
- Assisting in filling SBD (Supplier Bid Data) forms for tenders, RFQs (Request for Quotation), and REQs (Request for Equipment).
Capturing data onto the Customer Relationship Management (CRM) system to enhance profiling on SFDC (Salesforce).
Adding new/custom products to the system, preferably with prior knowledge of Salesforce and/or Syspro.
Adding new customers/accounts to various systems such as SFDC and Syspro via Q-Docs.
Conducting research on customers in terms of workflows, techniques, applications, and products of interest.
Researching products to determine their suitability for specific applications.
Handling switchboard and reception duties, requiring comfort and proficiency in phone communication.
Performing data analysis tasks:
- Generating reports and dashboards using SFDC.
- Analyzing sales reports and providing feedback to top management regarding supplier target tracking and other related matters.
Engaging in lead generation activities.

Stay updated on new product and feature launches and ensure the sales team is informed and trained.

Provide technical support to customers, addressing their inquiries and assisting with troubleshooting.
Liaise with customers to track and assist with their orders, processing the information into the Sage system.
Capture sales orders and follow up on deliveries, coordinating with logistics and supply chain teams to track order completion.
Coordinate with sales staff to meet customer requirements and provide regular updates to customers on shipment details.
Ensure customer complaints, issues, and queries are resolved effectively, including handling account-related queries.
Collaborate with the logistics department to address queries and cost-related matters concerning stock holding.
Coordinate and follow up on documentation from overseas suppliers, compiling product costing, price updates, and quotations for customers.
Work with the logistics department to maintain adherence to stock levels and cycles.
Collect deposits and manage payments from clients.
Prepare and submit sales contracts, maintaining client records and answering client inquiries about credit terms, products, prices, and availability.
Arrange samples for customers, ensuring they align with their requirements.
Provide technical support and offer alternative raw materials to customers.
Manage the ordering of stock and samples from suppliers.
Strategically manage a portfolio of specialty and commodity raw materials in the Personal Care, Homecare, and related industries on a national level.
Manage a portfolio of key account customers and technology partners, ensuring their needs are met and building strong relationships.
Strategically expand the product portfolio for each technology partner and identify and add new technology partners.
Conduct 12-month and 24-month budgeting.
Grow the customer base in terms of volume, revenue, and margins year on year, with a focus on key accounts.
Strategically add new raw materials to the existing product portfolio.
Send monthly price lists to customers and provide quotes to customers with cash on delivery (COD) terms.
Prepare weekly and monthly reports and Promote company programs and initiatives.
Contact clients and potential clients to assess their needs or promote products and services.
Serve as a Sage Trainer for the Johannesburg branch (Head Office).

Greeting visitors and customers in a professional and friendly manner and providing knowledgeable assistance.
Drafting professional memos, letters, and marketing copy to support business objectives and growth.

Responding to inquiries from callers and providing them with the requested information.
Screening visitors and issuing badges to ensure safety and security.
Customer Relations Management, including collecting and inputting customer data and providing CRM support.
Handling Sage data and generating reports.
Operating the switchboard.
Conducting BBBEE (Broad-Based Black Economic Empowerment) verification.
Analyzing CRM data and keeping the database up to date.
Engaging in internal sales activities.
Processing customer orders on Sage.
Liaising with the warehouse, production, and logistics staff on a daily basis to address customer requirements.
Ensuring that a purchase order is obtained before the service is rendered and verifying pricing on the customer's order.
Sending pro-forma invoices to COD customers and ensuring payment is received prior to delivery or collection.
Invoicing consignment stock by the end of each month.
Capturing customer complaints and incidents in the relevant database and ensuring appropriate follow-up.
Performing any duties assigned by management and adhering to internal control policies.