Petunia Palesa Mako
Potchefstroom
Summary
Dynamic and dedicated professional with extensive experience at Mosaic Funeral Group, excelling in customer service and cash handling. Proven ability to create impactful funeral programs and manage appointments efficiently. Skilled in POS operations and teamwork, consistently enhancing client satisfaction and operational efficiency. Offering +5years of experience providing quality services and solutions to meet clients needs and expectations.
Overview
9
9
years of professional experience
2014
2014
years of post-secondary education
1
1
Certification
Work History
Receptionist/Cashier
Mosaic Funeral Group
Potchefstroom
01.2022 - 01.2024
- Greeted and assisted families during visitations and memorial services.
- Managed incoming calls and directed inquiries to appropriate staff members.
- Perform payment and update client's funeral books
- Manage money and daily cash ups for the day.
- Scheduled appointments for funeral services and consulted with families.
- Creating Funeral Programs accordingly and getting them ready for collection for the services.
Casual General Worker
North West University Servest Cleaning Services
Potchefstroom
03.2021 - 10.2021
- Maintained cleanliness and order in assigned areas according to company standards.
- Operated cleaning equipment safely and efficiently during daily tasks.
- Collaborated with team members to ensure timely completion of cleaning assignments.
- Provided private cleaning services for management offices as well as rooms for students.
Retail sales Assistant
Refinery clothing Store
Potchefstroom
07.2015 - 02.2018
- Assisted customers with product selection and provided personalized recommendations.
- Maintained visual merchandising standards to enhance store appearance and product display.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
Education
Office Assistant - General Office Practice
Boston City College
07.2014 - 01.2015
B.A Seobi Secondary School
Potchefstroom, South Africa Skills
- Appointment scheduling
- Customer service
- Cash handling
- Funeral program creation
- Cash register operations
- POS system operation
- Teamwork
- Documentation and recordkeeping
- Retail merchandising
- Microsoft word, office and outlook
- Accurate money handing
- Proper and deep cleaning services
References
- Lilly Niewoud : 0726000367
Assistant Manager at Mosaic Funeral
- Aniesho Seleke : 0837639523
Assistant Manager at Refinery Store
Languages
Tswana
First Language
English
Intermediate (B1)
B1
Afrikaans
Beginner (A1)
A1
Certification
- License Code 10
- Office Assistant certificate
- Matric certificate
Timeline
Receptionist/Cashier
Mosaic Funeral Group
01.2022 - 01.2024
Casual General Worker
North West University Servest Cleaning Services
03.2021 - 10.2021
Retail sales Assistant
Refinery clothing Store
07.2015 - 02.2018
Office Assistant - General Office Practice
Boston City College
07.2014 - 01.2015
B.A Seobi Secondary School