Petunia Moteka

Strategy Implementation

• Ensure effective implementation of strategy by means of implementation of applicable policies, processes and procedures
• Sourcing as part of core customer service/experience and engagement
• Supply continuity and category management
• Meet regulatory and internal control requirements
• Run processes efficiently

Contract Operation and Efficiency

• Identify applicable type of contract
• Update contract template
• Negotiate with supplier / partner
• Obtain required internal approval
• Ensure contract is signed by all parties
• Load/update Contract
• Store Contract
• Monitor on-going operational delivery of contract through periodic checks to determine if contract scope and terms are being complied with.
• Conduct supplier performance assessment jointly with business cross-functional team
• Conduct regular reconciliation of actual expenditure totals compared to approved contract value and budgets
• Request Action Plan from Supplier to address poor performance
• Jointly determine whether to renew/extend contract
• Conduct supplier/ contract phase out
• Closely monitor final deliverables and ensure that supplier meets all contract obligations prior to formally closing contract
• Update contract on Oracle i-procurement
• Deliver original contract to Legal for repository

Supplier Management and due diligence

• Supplier registration and PQQ for sourcing suppliers.
• Partner registration and due diligence for EBU partners
• Supplier Segmentation

Customer Requirements and Satisfaction

- Ensure queries are attended to and resolved within agreed service level agreement (SLA’s) or reasonable timelines

- Continuously seek feedback from customers/stakeholders identify and analyze trends pertaining to customer requests and needs; to continually improve service delivery and cost efficiency.

- Provide support and prompt feedback to internal customers on the status of the registration sourcing process

B-BBEE Awareness and Compliance

- Ensure compliance with BBBEE regulations

- Monitor performance of BBBEE suppliers in line with the overall MTN SA strategy – remove barriers of entry and promote acceptable criteria of performance standards

- Ensure the creation of BBBEE awareness in the work performed by sourcing team

Assisted with day-to-day operations, working efficiently and productively with all team members.

• Organized and detail-oriented with strong work ethic.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Identified issues, analyzed information and provided solutions to problems.
• Supporting delivery of process centric solutions (Source to Procure)
• Utilizing, MTN / Oracle Cloud ERP solution (Cloud).
• Supports delivery of technical knowledge and analytical support of Oracle modules and process centric solution across operational environments.
• Supports high-level functional analysis, design, integration, documentation, and implementation advice on exceptionally complex matters that require extensive knowledge of MTN’s processes subject matter to ensure effective implementation.
• Further supports functional end-to-end design, build and deployment implementation of MTN Cloud ERP solution and supports design, build, integration, training and testing of area by collaborating with business stakeholders to meet required timelines with approved resources.
• Supplier Portal
• Supplier Management and Administrator
• Sourcing
• Contract Management
• Supplier Qualification Management
• Review training courses for impacted stakeholder groups. Facilitate training evaluation and remediation when called upon.
• Support Business Adoption team in readiness activities to prepare for end-to-end process go live. Communicating key messages and provide feedback
• Consult with Group Stakeholders, OpCo Operational Experts/Functional Leads, Group Experts/Policy Owners, System Integrator, Technology Provider (Oracle) to optimize deployment.
• Review and provide input to process training content and support for deployment in accordance with overall training methodology
• Engage with all stakeholders constantly to quickly and accurately identify root cause of any issues or problems to minimize delays/slippages.
• Partner with key stakeholders to help define their needs and support projects for Oracle Applications Roadmap as Oracle Functional, including eliciting.
• Participating in documenting and analyzing requirements, contributing to solution design, completing application configuration, data collection and data governance.
• Data migration rules and compliance, performing testing, assisting with data collection, interface and extension requirements.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks

• Service Delivery, primarily to perform (Opco’s) supplier registration, Dubai e- sourcing supplier registration for RFx, SCM master data updates and management,
• Manage category needs, spend analysis for company operating companies (Opco’s) and Boost.
• Analysis and Reporting for stakeholders
• Maintained supplier database systems to onboard, track and analyze operational data.
• Supervised administrative support to suppliers, offering guidance, feedback, and mentorship on supplier portal usage
• Managed Supplier onboarding, evaluation and compliance.
• Supplier Registration and PQQ for BAU OpCo’s. on ERP EBS
• Group Supplier Registration, PQQ, documentation and information validation for upcoming RFx on Oracle Fusion
• Weekly data analysis and reporting for stakeholders.
• Continues support and assistance to suppliers; to check receipted PO has and submit invoices, track payments update company details on iSupplier Portal.
• Supporting Ghana, Cameron, Benin on system and operational related queries.
• Suppliers data clean up and maintenance.
• Supplier quality performance
• Participate, and provide inputs in BAU Operational meetings.
• Assist in generating analyzing trends and providing inputs to Category Managers on Group Suppliers
• Creating and refining reports in OBIA and Oracle Fusion tool to enable easy access of data to internal stakeholders.
• Liaising with accounts payable to reduces invoice cancellation on iSupplier Portal.

• Invoice Process Efficiency (Invoice on Hold, Payment Hold)
• Invoice Validation - invoice checklist to be followed, no B/S accounts, foreign invoice bank account details check, invoice descriptions to be detailed and not hold reason)
• Query Management -
• Query Resolution TAT
• Emergency Payments TAT
• On-Time Payments
• Active Collaboration
• Number of Escalations from OPC
• Timeous Escalation where assistance is required
• End To End Report

• Overseeing of facility operations,
• Ensuring that customers are satisfied, managing employee’s schedules and performance, as well as working to make sure salon is profitable.
• Meeting customers upon arrival, answering client’s questions about services,
• Receiving and making bookings, via phone, email or in person and Processing transactions.

· Keep salon operational and profitable

· Overseeing stylist beautician schedules

· Ensuring retails and operational stock is available

· Processing transaction

· Booking and confirm appointments via phone and email

· Warmly greet clients, walk them to the proper station and inform assigned beauticians stylist of their arrival

· Offer beverages and chat with clients in the waiting area

· Inform clients about new services and discounts

· Update client records with contact and billing details, appointments and services offered

· Maintain a tidy reception area

· Sourcing and ordering retail and operational inventory.

• Expedited check-in procedures by confirming appointments, verifying client information, and updating records as necessary

• Registers sales on cash register by scanning items, itemizing and totaling customers' purchases.
• Assist customers by explaining or recommending items, answering 'questions and processing exchanges or refunds.
• Welcoming customers, answering their 'questions, helping them locate items, and providing advice or recommendations.
• Operating scanners, scales, cash registers, and other electronics.
• Balancing cash register and generating reports for credit and debit sales. Accepting payments, ensuring all prices and 'quantities are accurate and proving receipt to every customer.
• Processing refunds and exchanges, resolving complaints.
• Bagging or wrapping purchases to ensure safe transport.
• Following all store procedures regarding coupons, gift cards, or purchase of specific items.
• Maintaining clean workspace.