PETRUS HERMANUS VAN EEDEN
Mr
Brakpan
Summary
Reliable individual proudly offering 13 years of experience fostering repeat customers through consistent, professional service. Skilled in designing profitable drink menus, handling cash sales and managing bar inventory. Dedicated to creating inviting environment for both guests and staff.
Reliable bar manager with independent approach to handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multitasker always ready to support team needs.
Overview
29
29
years of professional experience
Work History
Bar Manager
HIPPO'S WATERFRONT
08.2011 - Current
- Coordinated themed nights attracting different demographics expanding overall clientele.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
Bar Waiter
MASONIC HOTEL
08.2005 - 05.2007
- Developed strong rapport with regular patrons, fostering a welcoming atmosphere that encouraged repeat business.
- Demonstrated proficiency in using point-of-sale systems for accurate order processing and payment handling.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
Head Bartender
PAPPADELLE'S
01.1999 - 07.2004
- Evaluated bartender performance regularly using key metrics such as sales volume per hour or accuracy in drink preparation.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Collaborated with management to create seasonal cocktail menus, driving sales and offering fresh options for guests.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
Funeral Attendant
HOZANNA FUNERALS
02.1997 - 04.1998
- Aided families in making important decisions regarding memorial services, providing knowledgeable advice on available options.
- Prepared deceased individuals for viewing or burial with meticulous care, ensuring that their appearance was respectful and dignified.
- Assisted in the arrangement and display of memorial products, showcasing available options for families to select from during their time of grief.
- Ensured timely and efficient funeral processions by coordinating with clergy, cemetery staff, and other service providers.
Sales Agent
Extra Shoes
01.1995 - 01.1996
- Maximized profitability through strategic pricing negotiations while maintaining strong client relations.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Assisted call-in customers with questions and orders.
Education
High School Diploma -
04.2001 -
Skills
Staff Training
Sales Promotion
Foodservice management
Customer Relations
Timeline
Bar Manager - HIPPO'S WATERFRONT
08.2011 - Current
Bar Waiter - MASONIC HOTEL
08.2005 - 05.2007
HTS LANGLAAGTE - High School Diploma,
04.2001 -
Head Bartender - PAPPADELLE'S
01.1999 - 07.2004
Funeral Attendant - HOZANNA FUNERALS
02.1997 - 04.1998
Sales Agent - Extra Shoes
01.1995 - 01.1996