Technical sales professional with substantial experience in driving revenue growth and enhancing client relationships. Skilled in technical product presentations, market analysis, and strategic planning. Strong focus on team collaboration and achieving results, adaptable to evolving needs. Known for excellent communication, negotiation, and problem-solving abilities.
Overview
18
18
years of professional experience
8
8
Certifications
1
1
Language
Work History
Technical Sales Manager
East Rand Containers Pty Ltd
Brakpan
03.2017 - Current
Sales & Service
Operations Coordination & Assistant
IT Service Integrations and Management
Technical Project Coordination
Key Account Management
Sales Cost Development and Systems SOP
Sales Team Coordination
Sales Training
Sales SOP Development & Training
Website Development & SEO Management
Technical Drawings & Layouts
3rd Tier Management
Key Account Roll Out Management
Technical Support
Provided technical expertise and recommendations to improve systems and processes, establish cost savings and increase productivity.
Prospected new customers to generate sales leads and increased revenue from existing clients.
Developed and executed product market strategy to determine distribution, price and promotion efforts.
Fostered positive relationships with team members to improve company culture and increase productivity.
Conducted market analyses and presented findings to product team to develop and enhance product offerings.
Prepared and delivered samples and quotations to customers while providing technical expertise to convert prospects into sales.
Researched product availability and acquired use, benefits and pricing structure information for clients.
Partnered with marketing team to contribute towards marketing strategy by monitoring competitive products and industry reactions.
Promoted company products and services by attending trade shows and industry conferences.
Maintained client and company confidence by keeping records confidential and secure to avoid data breach risks.
Provided input on contractual agreements for products and services to develop options and maximize profit margins.
Traveled to customer locations to analyze technical challenges, create dynamic strategies and rapidly implement modular building solutions.
Managed a team of sales professionals, providing coaching and ongoing training to improve performance.
Collaborated with cross-functional teams to develop customized solutions for clients, resulting in increased satisfaction and long-term partnerships.
Provided exceptional product knowledge, leading to increased trust from customers and higher conversion rates.
Cultivated industry partnerships that led to new leads and further expansion of the company''s network.
Built strong customer relationships through consistent communication and understanding of client needs.
Spearheaded initiatives aimed at improving internal processes related to lead generation, qualification, and proposal development.
Conducted market research to identify new business opportunities and potential clients.
Promoted a culture of continuous learning within the department by sharing best practices as well as industry trends relevant to technical sales management.
Championed product innovation by collaborating closely with engineering teams, ensuring offerings met evolving customer requirements while maintaining profitability margins.
Earned recognition for top sales performance on multiple occasions, showcasing a consistent record of success in achieving revenue growth goals.
Enhanced team collaboration through regular meetings and open communication channels, resulting in a more cohesive unit working towards common goals.
Delivered engaging presentations at industry conferences, showcasing the company''s offerings to potential clients.
Mentored junior staff members on best practices in technical sales management, fostering professional growth within the team.
Built relationships with customers and community to establish long-term business growth.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Implemented systems and procedures to increase sales.
Prepared sales presentations for clients showing success and credibility of products.
Managed accounts to retain existing relationships and grow share of business.
Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Compiled and analyzed data to determine approaches to improve sales and performance.
Organized promotional events and interacted with community to increase sales volume.
Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
Delivered recommendations to long-term accounts to promote brand awareness to key audience.
Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Sales & Operational Manager
New Era Containers
Springs
03.2013 - 11.2016
Sales & Key Account management
Technical Sales Management
Website Development & Optimization
Operational Efficiency Optimizations - Systems
Mentored staff members on best practices, fostering a culture of continuous improvement within the organization.
Demonstrated expertise in conflict resolution through mediating disputes between team members or departments, facilitating a harmonious work environment.
Implemented innovative solutions to address operational challenges, leading to increased efficiency and reduced costs.
Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
Coordinated efforts among various departments to effectively manage resources and meet project deadlines consistently.
Managed budgets for multiple projects, ensuring timely delivery and cost control.
Analyzed data trends to identify areas for process improvement, ultimately driving higher levels of performance across all departments.
Collaborated with executive leadership to develop strategic plans aimed at achieving long-term organizational growth and success.
Improved team productivity through effective communication, training, and performance evaluations.
Successfully managed change initiatives by effectively communicating expectations clearly among affected individuals or groups.
Spearheaded initiatives promoting an inclusive work environment that valued diversity and encouraged employee engagement at all levels throughout the organization.
Championed lean management principles within the organization, optimizing workflows while minimizing excess resource consumption.
Developed strong relationships with vendors, resulting in better pricing negotiations and improved service levels.
Ensured compliance with industry regulations by developing comprehensive policies and procedures manuals for each department.
Streamlined operational processes by implementing efficiency improvements and reducing waste.
Played a pivotal role in enhancing overall operational excellence by identifying inefficiencies within existing systems/processes and implementing targeted interventions.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Developed and implemented strategies to maximize customer satisfaction.
Directed initiatives to improve work environment, company culture or overall business strategy.
Interacted well with customers to build connections and nurture relationships.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Daily Operations Coordination
CRM Systems
IT Service Integrations and Management
SHE
SHEQ
Audit Facilitator
CRM Operations Management
Project Management Coordination
Business Unit Operational Functions
Senior System Administrator
GijimaAST
Samrand
01.2008 - 01.2013
Mobile Development
Mobile Field Support Administrator
I.T Systems and Server Management
Infrastructure Management
Software development support (iOS)
BMC Remedy Mobile Infrastructure Development
Field Engineer Management (Mobile Technologies)
Collaborated with cross-functional teams to design and deploy customized IT solutions, meeting specific organizational needs.
Completed reports detailing network and systems performance and downtime issues.
Reduced downtime with proactive system monitoring and timely issue resolution.
Resolved issues and escalated problems with knowledgeable support and quality service.
Improved end-user satisfaction by providing responsive technical support and addressing concerns efficiently.
Enhanced network performance by optimizing system configurations and implementing regular updates.
Implemented robust data backup solutions, ensuring business continuity in the event of data loss or system failure.
Implemented continuous improvement initiatives that led to more efficient workflow processes within the IT department.
Worked with users to determine areas of technology in need of improved usability.
Maintained flexible schedule and responded to after-hours and weekend emergencies.
Streamlined IT processes for increased efficiency through automation of routine tasks.
Developed comprehensive documentation for IT systems and procedures, enabling efficient knowledge transfer among team members.
Standardized job tasks and trained junior team members on industry best practices and standards.
Mentored junior administrators, fostering professional growth and strengthening team dynamics.
Designed scalable infrastructure to support organizational growth while minimizing costs and maintaining performance standards.
Coordinated system migrations with minimal disruption to business operations through careful planning and execution.
Provisioned new software and hardware for use, following established security policies.
Diagnosed and resolved hardware and software issues.
Implemented, developed and tested installation and update of file servers, print servers and application servers.
Planned and implemented upgrades to system hardware and software.
Monitored networks and network devices to resolve technical problems quickly.
Evaluated software products to determine compatibility with existing systems.