Enthusiastic and Engaging Tutor working to help students develop and maintain goal-oriented study habits for consistent personal improvement and achieving academically.Experienced in mentoring people from a diverse range of cultures and ethnic backgrounds from years of experience in Hospitality and Client Services Resourceful English as Second Language Tutor with experience, qualifications and a driving commitment to delivering exceptional learning experiences. Superb communications skills and dedication to people achieving positive results.
Hi, I’m
Petrus Botha
Hotel And Restaurant Manager Skilled In Public Relations And Business Communications And Engaging ESL Teacher
Langebaan,Western-Cape
Summary
Overview
28
years of professional experience
4
years of post-secondary education
Work History
Marc's Beach Bar
Senior Restaurant Manager
10.2021 - 11.2023
Job overview
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Managed team of restaurant staff, maintaining exceptional customer service and quality standards.
- Motivated staff to perform at peak efficiency and quality.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Quickly identified problem situations and skillfully resolved incidents
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Self-Employed
Private Concierge Management and Landscaping
01.2019 - 08.2021
Job overview
- Organized and detail orientated with a strong work ethic
- Developed strong communication and organizational skills through working on group projects.
- Worked flexible hours across night, weekend, and holidays.
- Cultivated interpersonal skills by building positive relationships with others.
- Proven ability to learn quickly and adapt to new situations.
- Delivered services to customer locations within specific timeframes.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Self-motivated, with a strong sense of personal responsibility.
- Resolved problems, improved operations and provided exceptional service.
Irene Country Lodge, Autograph Collection
Hotel Duty Manager and Training Consultant
07.2018 - 12.2018
Job overview
- Trained new employees, demonstrating best methods for serving clients and guests.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Increased customer service ratings through personable service.
- Provided services efficiently and with high level of accuracy.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Implemented successful strategies to increase customer satisfaction.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
Medi-Clinic Mid-steam Hospital
Patient Liaison Manager
01.2016 - 02.2017
Job overview
- Worked effectively with staff from all departments to coordinate resolutions.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Collected and analyzed patient feedback to evaluate quality of care.
- Collaborated with healthcare professionals to facilitate high-quality comprehensive care.
- Provided excellent customer service to patients and medical staff.
- Resolved customer complaints using established follow-up procedures.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Facilitated communication between patients and various departments and staff.
- Planned nutritious meal options for individuals with various health needs and conditions.
- Liaised with healthcare professionals in creating nutrition-related treatment plans.
- Coordinated and activated nutrition program specif to patient as communicated by dietician and specialist.
Luca's Ristorante Italiano
Restaurant General Manager
07.2012 - 02.2014
Job overview
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Set clear expectations and created positive working environment for employees.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establ
Ghost Mountain Inn Hotel
Hotel General Manager
08.2008 - 09.2011
Job overview
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
- Provided services efficiently and with high level of accuracy.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Implemented successful strategies to increase customer satisfaction.
- Oversaw day-to-day operations of 65-room hotel with staff of 70 employees, spa operations, reservation operations, front office operations, food and beverage operations, housekeeping, maintenance, security, suppliers to optimize and ensure guest satisfaction.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Evaluated and promptly resolved lodging facility operational issues.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Coordinate with accounts department regarding debtors and creditors
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Assisted with development and distribution of marketing materials for facility.
Mimosa Lodge, Montagu, Western Cape,South-Africa
Lodge General Manager
10.2005 - 02.2008
Job overview
- Engaged team members and improved performance by delivering daily updates and conducting regular meetings to obtain feedback and convey new policies.
- Planned and prepared work schedules for employees to assign employees to specific duties.
- Developed and maintain operational guidelines for staff.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Assisted with development and distribution of marketing materials for facility.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Evaluated and promptly resolved lodging facility operational issues.
- Fostered safe lodging environment with reliable and effective security services.
- Implemented successful strategies to increase customer satisfaction.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Identified customer needs to respond proactively to concerns, boosting customer satisfaction scores.
- Appraised performance of team to provide feedback, improving productivity.
- Developed waste-control policies to maintain profitable operations.
- Reduced food, liquor and supply costs by implementing standards and inventory control.
- Trained, supervised and motivated employees to enhance customer service and encourage repeat business.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Audited food and beverage inventory and cost control systems and processes to keep tabs on usage and prevent shrink.
- Integrated personnel to maximize efficiency and maintain low employee turnover rate.
- Oversaw front of house and back of house personnel to maintain adequate staffing and maximise client satisfaction
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Mount Grace Country House And Spa Hotel
Restaurant and Duty Manager
11.2002 - 08.2005
Job overview
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Developed and implemented new procedures and policies to improve operational productivity.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Developed and implemented useful strategies to increase sales and customer satisfaction.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Implemented cost-saving measures to enhance profitability and align with budget.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Maintained compliance with company policies, objectives, and communication goals.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Increased customer service ratings through personable service.
Devon Valley Protea Hotel
Food and Beverage Operations Manager
03.1998 - 06.2002
Job overview
- Oversaw front of house and back of house personnel to maintain adequate staffing and minimize overtime.
- Integrated personnel to maximize efficiency and maintain low employee turnover rate.
- Identified customer needs to respond proactively to concerns, boosting customer satisfaction scores.
- Developed waste-control policies to maintain profitable operations.
- Created detailed reports on weekly, monthly and annual expenses and revenues.
- Reduced food, liquor and supply costs by implementing standards and inventory control.
- Implemented new drink policies, reducing over-pouring and waste through proper rotation
- Resolved customer complaints involving food or beverage quality and service.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Negotiated with vendors and suppliers to reduce costs and achieve profitability.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Hulala Lakeside Lodge
Food and Beverage Manager
02.1996 - 01.1998
Job overview
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Managed bar and wait staff and directed hiring program.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
- Maintained highest standards for beverage quality and service.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Managed and motivated employees to be productive and engaged in work.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
World Tesol AcademyOnline
ESL Teaching from 120 Hour TESOL/TEFL Course
11.2023 - 01.2024
University Overview
Central University of Technology Bloemfontein, South Africa
National Diploma in Hotel Management from Hotel, Motel, And Restaurant Management
01.1993 - 12.1995
University Overview
Damelin CollegePretoria, South-Africa
Diploma PR And Business Communications from Public Relations And Organizational Communication
01.1992 - 12.1992
University Overview
Skills
Guest Relations Management
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Timeline
World Tesol Academy
ESL Teaching from 120 Hour TESOL/TEFL Course
11.2023 - 01.2024
Senior Restaurant Manager
Marc's Beach Bar
10.2021 - 11.2023
Private Concierge Management and Landscaping
Self-Employed
01.2019 - 08.2021
Hotel Duty Manager and Training Consultant
Irene Country Lodge, Autograph Collection
07.2018 - 12.2018
Patient Liaison Manager
Medi-Clinic Mid-steam Hospital
01.2016 - 02.2017
Restaurant General Manager
Luca's Ristorante Italiano
07.2012 - 02.2014
Hotel General Manager
Ghost Mountain Inn Hotel
08.2008 - 09.2011
Lodge General Manager
Mimosa Lodge, Montagu, Western Cape,South-Africa
10.2005 - 02.2008
Restaurant and Duty Manager
Mount Grace Country House And Spa Hotel
11.2002 - 08.2005
Food and Beverage Operations Manager
Devon Valley Protea Hotel
03.1998 - 06.2002
Food and Beverage Manager
Hulala Lakeside Lodge
02.1996 - 01.1998
Central University of Technology
National Diploma in Hotel Management from Hotel, Motel, And Restaurant Management
01.1993 - 12.1995
Damelin College
Diploma PR And Business Communications from Public Relations And Organizational Communication
01.1992 - 12.1992
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