Summary
Overview
Work History
Education
Skills
Timeline
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Petronella Pienaar

Customer Service Professional , Aspiring IT & Graphic Designer
Johannesburg

Summary

Dynamic and detail-oriented professional with experience at MUGG&BEAN, excelling in dining customer service and team collaboration. Proven ability to enhance guest experiences through effective communication and upselling techniques. Recognized for maintaining cleanliness and fostering a positive atmosphere while managing multiple tables efficiently. Proficient in Microsoft Excel for data management.

Overview

2
2
years of professional experience
3
3
Languages

Work History

Restaurant Waiter & Door Hostess

MUGG&BEAN
JOHANNESBURG
12.2022 - 02.2025
  • Answered customers' questions, recommended items, and recorded order information.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
  • Supported needs of 30- person wait staff who attended to specific needs.

Banking Internship

Standard Bank
JOHANNESBURG
04.2024 - 11.2024
  • Assisted in improving product design with detailed user feedback analysis.
  • Supported customer service improvements with detailed feedback analysis.
  • Participated in planning and execution of community outreach programs, strengthening community relations.
  • Compiled and presented reports on competitor analysis, offering valuable insights for strategic decisions.
  • Aided in enhancing website user experience with thorough usability testing.

Education

High School Diploma -

High School Florida
Florida Park
04.2001 -

Skills

  • Cleanliness

  • Cross-selling and upselling

  • Dining customer service

  • Positive and professional

  • Attention to Detail

  • Data Management & Analysis

  • Microsoft Excel Proficiency

  • Team Collaboration

  • Time Management

Communicating & Interpersonal Skills

Timeline

Banking Internship

Standard Bank
04.2024 - 11.2024

Restaurant Waiter & Door Hostess

MUGG&BEAN
12.2022 - 02.2025

High School Diploma -

High School Florida
04.2001 -

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Petronella PienaarCustomer Service Professional , Aspiring IT & Graphic Designer