Peter Mahlahle Phogole
Grocery Store General Manager
Johannesburg
Summary
Experienced and results-driven retail professional with a proven track record of 33 years in the industry. As the General Manager of OK Grocery Store, I have successfully led teams, drove sales growth, and enhanced operational efficiency to ensure exceptional customer experiences.
Throughout my career, I have consistently demonstrated a deep understanding of the retail landscape, adapting to changing market trends, and implementing innovative strategies to boost profitability. My expertise spans across various aspects including merchandising, inventory management, staff development, and customer retention.
Strategic planning and effective leadership are the cornerstones of my approach. By implementing data-driven decision-making processes, I have achieved remarkable results in expanding market share, streamlining operations, and optimizing resources. My comprehensive understanding of retail analytics allows me to identify opportunities for growth and develop targeted initiatives accordingly.
A natural communicator and team motivator, I have fostered collaborative environments and built cohesive teams that consistently exceed targets and deliver exceptional customer service. By empowering and developing my team members, I have cultivated a culture of excellence and high-performance that drives success.
As the General Manager of OK Grocery Store, I am committed to driving sustainable growth, enhancing the customer experience, and fostering a positive work culture. I bring a unique blend of strategic vision, operational expertise, and a passion for retail to deliver outstanding results in a rapidly evolving industry.
If you're seeking a dynamic leader with a proven track record of success, I am confident that my experience and expertise make me an ideal candidate. Let's connect to discuss how I can contribute to your organization's continued growth and success in the retail industry.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Grocery Store Manager
OK Grocer Randhart
johannesburg
01.2023 - Current
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Analyzed market trends and competitor activities to create competitive advantages.
Assistant Store Manager
OK Grocer
johannesburg
01.2012 - 12.2022
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Created and maintained safe and secure work environments for employees.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Assistant Store Manager
Friendly Grocery Store
johannesburg
01.2000 - 12.2012
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Created and maintained safe and secure work environments for employees.
- Interacted well with customers to build connections and nurture relationships.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Store Receiving Specialist Manager
Friendly Grocery Store
johannesburg
01.1999 - 12.2000
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
- Regularly reviewed invoices and double-checked orders.
- Unloaded pallets and deliveries and organized products in warehouse.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- double-checked records, daily reports, and inventory transactions to identify and correct variances.
- Properly labeled and stored goods in safe area to provide identification and avoid losses.
- Monitored and managed stock levels of goods to verify availability of products.
- Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Processed required paperwork to expedite handling of shipped and received goods.
Butchery Assistant
Red Sauce International Food
johannesburg
01.1994 - 12.1997
- Used boning knife, skewers and twine to shape, lace, and tie roasts.
- Verified proper inventory levels, product quality, and freshness to prevent sale of spoiled products.
- Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases.
- Adhere to safety and cleanliness standards and maintained equipment.
- Trimmed fat and removed bones for high-quality, well-presented cuts of meat.
- Operated commercial-grade butchery equipment such as band saws, grinders and slicers.
- Labeled meat items clearly and accurately with allergen information and expiration dates.
- Complied with food safety, hygiene and sanitation regulations for safe food preparation.
- Replenished butcher counter displays to maintain fresh, appealing produce.
- Identified cuts of meat, grading and pricing accordingly.
- De-boned and ground meat to prepare cuts and portions for sale.
- Monitored and controlled inventory to manage stock levels and prevent waste.
- Cut meats to customer specifications and answered questions about specialty products.
Merchandiser
Red Sauce International Food
johannesburg
01.1990 - 11.1994
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Established strong vendor relationships to maintain and support business.
- Verified products appeared at correct locations in proper quantities.
- Generated weekly, monthly and quarterly sales reports to highlight milestones and activities.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Developed and deployed store-level product training materials to mentor staff on new products and sales techniques.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Conducted regular store audits to verify compliance with company policies.
- Organized store merchandise racks by size, style, and color.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Collaborated with store managers to determine best placement for merchandise displays.
- Monitored and replenished display inventory and restructured according to available stock.
Store Cleaner
Red Sauce International Food
johannesburg
01.1990 - 06.1990
- Improved building cleanliness with continuous sanitizing of high-touch areas.
- Organized and used industrial cleaning products following strict safety procedures.
- Maintained clean, neat, and professional entrances.
- Handled equipment, chemicals, and materials properly and with caution.
- Disposed of trash and recyclables each day to avoid waste buildup.
Education
High School Diploma -
Madika Le Pudi
Limpopo 04.2001 -
Skills
Business planning
undefinedCertification
Management training [ 2 weeks]
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Grocery Store Manager
OK Grocer Randhart
01.2023 - Current
Assistant Store Manager
OK Grocer
01.2012 - 12.2022
High School Diploma -
Madika Le Pudi
04.2001 -
Assistant Store Manager
Friendly Grocery Store
01.2000 - 12.2012
Store Receiving Specialist Manager
Friendly Grocery Store
01.1999 - 12.2000
Management training [ 2 weeks]
01-1998
Butchery Assistant
Red Sauce International Food
01.1994 - 12.1997
Merchandiser
Red Sauce International Food
01.1990 - 11.1994
Store Cleaner
Red Sauce International Food
01.1990 - 06.1990
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