Peter John Van Der Merwe

Successfully manage a team of 14 people

Manage and minimize the overtime of 14 people
Ensure all queries are properly attended to
Delegate where necessary
Resolve escalation
Daily report on cargo movement
Creating or ensuring SOP & SLA are followed
Overtime & end of month reports
Working with customs

Managed logistics for timely delivery of goods, ensuring optimal shipment conditions were maintained.

Working with fellow employees based in other countries

Management of all cargo being received, including process and departure of all cargo received.

Customs entries of all cargo exported out of Cape Town

Prevention of contraband being moved

Working with clients to ensure all shipment documentation is in order.

Insuring all cargo departed on time.
Making sure any after-hours collections/deliveries were handled on time and to the clients satisfaction.
Dealing with any client/branch queries that were called in.
Competently dealing with any situations/issues that might arise (managing/supervising the floor).
Monitoring all incoming cargo and accurately communicating this information through to day shift.
Managing/supervising a work force of 5 staff members on night shift.

Sold Insurance over the phone.

My duties involved working with a partner in order to make certain that employees were paid on time and the right amount, including overtime and double time. I was in charge of Paid and sick leave, and making sure the leave was paid out at the end of the year. I handled any queries regarding late payment and non-payments. As a side job I sometimes went through and sorted the various CV's that came through. I also worked at The Workforce Group part time from July 2011 - July 2013, while studying my degree. I left The Workforce Group again in 2014 to return to Stellenbosch to finish my degree.