Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Peter Johannes Van Der Spuy

Peter Johannes Van Der Spuy

Leads Manager
Pretoria

Summary

Dynamic professional with a proven track record at Webuycars, excelling in lead generation and client relationship management. Skilled in data analysis and team leadership, I successfully enhanced client engagement strategies, resulting in improved retention rates. Adept at problem-solving and fostering collaboration, I drive operational efficiency and team performance.

Overview

8
8
years of professional experience

Work History

Leads Manager

Webuycars
05.2018 - Current
  • Assisted in developing and implementing lead generation strategies to enhance client engagement and retention.
  • Collaborated with the sales team to track and manage leads
  • Conducted market research
  • Participated in training sessions focused on best practices for lead management and client communication techniques.
  • Conducted data analysis to identify trends and opportunities for improving lead management processes.

Used Vehicle Buyer

Webuycars
01.2019 - 06.2022
  • Managed purchasing processes for a diverse range of vehicles, ensuring optimal inventory levels and alignment with market demand.
  • Conducted thorough market research to identify trends and competitive pricing, enhancing negotiation strategies with vendors and suppliers.
  • Collaborated with cross-functional teams to streamline procurement operations, resulting in improved efficiency and reduced lead times for vehicle acquisitions.
  • Trained junior buyers on best practices in procurement processes and vendor management, fostering a culture of continuous improvement within the team.
  • Collaborated with internal departments to better understand needs and determine purchasing requirements.

Contact Centre Agent

Webuycars
05.2018 - 12.2018
  • Managed high-volume inbound and outbound calls, addressing customer inquiries and resolving issues with a focus on maintaining service quality.
  • Delivered comprehensive product knowledge to assist customers effectively, ensuring accurate information was provided during each interaction.
  • Utilized CRM software to document customer interactions and track resolutions, enhancing overall customer experience and follow-up processes.
  • Collaborated with team members to streamline call handling procedures, improving response times and customer satisfaction ratings.
  • Handling sales leads with sales executives making sure they are being handled

Operations Manager

Kiepersol
01.2017 - 06.2018
  • Oversaw daily operations, ensuring efficient workflow and adherence to safety protocols across multiple departments.
  • Developed and implemented process improvements that reduced operational downtime and enhanced service delivery.
  • Conducted regular training sessions for staff, enhancing team performance and operational knowledge across all shifts.
  • Managing 3 and more operations on the same farm Adventure company, accomodation, maintanance

Education

Uncompleted - Industrial Phycology

NWU PUKKE
Potchefstroom, South Africa
04.2001 -

Matric Certificate -

Hoerskool Parys
Parys
04.2001 -

Skills

Deal closing

Client relationship building

Time management

Problem-solving abilities

Team motivation

Team leadership

Multitasking

Excellent communication

Decision-making

Client relationship management

Time management abilities

Team collaboration

Interests

Motorcycling

Camping

Vintage cars

Traveling

Timeline

Used Vehicle Buyer

Webuycars
01.2019 - 06.2022

Leads Manager

Webuycars
05.2018 - Current

Contact Centre Agent

Webuycars
05.2018 - 12.2018

Operations Manager

Kiepersol
01.2017 - 06.2018

Uncompleted - Industrial Phycology

NWU PUKKE
04.2001 -

Matric Certificate -

Hoerskool Parys
04.2001 -

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Peter Johannes Van Der SpuyLeads Manager