Outdoors
PETER VAN DEVENTER
Sales Manager, CEO, MD, Store Manager
Pretoria
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Results-driven Person with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.
Overview
19
19
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Owner
Active On
Pretoria
05.2021 - Current
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed day-to-day business operations.
- Reduced operational risks while organizing data to forecast performance trends.
MANAGING DIRECTOR / GM
PAPILLON AT THE HERITAGE
Knysna
03.2019 - 04.2021
- Planning and design stages started in March 2019 to start negotiations on premises and myself and the chef has looked into menu items and costings
- I managed to secure a premises and started snagging and getting the premises ready for first day of operations 1 Dec2019
- All interviews were done and all our staff that started with us also closed with us
- Deadline reached and opened our beautiful restaurant in time we grew from strength to strength and became one of the highest rated restaurants in Knysna which is a tough place to make it
- We managed to get through the 1ste, 2nd and 3rd wave until the feet was to little income not enough to cover overheads and Landlord pulled the plug on the property
- Duties included and exceeded - Staff hire, contract drafting and compiling, salaries, warnings coaching, disciplinary hearings and all HR elements - Ordering of stock FOH and BOH, Stocktaking, Till management and overrides - Cooking and cleaning - Customer relations - Advertising - Social media updates weekly and daily, FB, Google, WhatsApp etc
- Hosting and planning events and schedules artists bookings - Menu adjustments when stock availability nonexistent - Handyman - Gardener - Cook, wine taster ensuring sample plates get made to ensure quality is on par - Think out of the box on all obstacles and problem solving
STORE MANAGER
WEFIX
Pretoria
09.2018 - 02.2019
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth
- Developed a successful employee retention plan, reducing staff turnover rates significantly
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies
- Completed point of sale opening and closing procedures
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Reported issues to higher management with great detail
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit
BRANCH MANAGER
SMARTCOM (Vodacom)
Kuruman, Kathu And Ermelo
03.2015 - 03.2018
- The key individual that kept the store and sales at the highest possible level over 4 years with the company and have required the title of store manager of the year
- My superiors almost never had to do store visits as I ran the store with integrity of the highest standards
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
BRANCH MANAGER
CELLNETWORK (MTN)
All Over South Africa
04.2009 - 02.2015
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Assessed employee performance and developed improvement plans.
- Maintained friendly and professional customer interactions.
- Boosted sales and customer loyalty through incentive programs.
- Complied with established internal controls and policies.
TEST DRIVER/ DPA AUDITOR
BMW SA
Pretoria
10.2004 - 12.2008
- Dynamic and static testing on BMW 3 series, Quality assurance and final line inspection on all local and export vehicles
- Duties included but not limited to - Quality inspections of vehicle from bumper to bumper and suspension - All safety checks before PD - Rattle track driving - Customer simulation - Reporting on all found squeaks and rattles - Tire testing - Ergonomic testing
- Evaluated competitor vehicles to benchmark performance standards in various driving scenarios, informing future design improvements
- Supported the launch of new models by conducting final validation tests that ensured compliance with established specifications
- Increased vehicle safety by performing comprehensive pre-drive inspections and reporting defects promptly
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep
- Answered, scheduled, and responded to reservation calls at specific times and locations
- Supported prototype vehicle launches by conducting extensive durability tests and identifying areas for improvement
Education
OBED Certification - Moderator
McMaster Institute
Johannesburg 09.2017 - 10.2017
OBED Certification - Training - Assessors
McMaster Institute
Johannesburg 02.2016 - 02.2016
OBED Certification - Train The Trainor
Mcmaster Institute
Johannesburg 01.2014 - 03.2014
Novice To Advanced Certification - Draughting
Micromatica Pty (ltd)
Pretoria 01.2008 - 12.2008
Diploma - Interior Decorating
Intec College
South Africa 01.2002 - 03.2006
High School Diploma -
Hoërskool Akasia
Pretoria, South Africa 01.1996 - 12.1996
Skills
Quality Management Systems
Excel
PowerPoint
Various POS systems
Outlook
Various vetting systems
Perform one-to-one training on the job
Facilitate learning using a variety of given methodologies
Driven
Self-starter
Positive
Self-motivated
Independent
Well spoken
Very neat
Cost Reduction
Relationship Building
Sales Leadership
Sales management
Verbal and written communication
Staff Management
Client Service
Marketing
Small business operations
Customer Relations
Business Planning
Quality Management Systems
License Code
08
I D
7801105167088
References
- Lazinda te Brugge, Area Manager, Smartcom / MTN, 0826550848
- Johan Lotz, Field Trainer, SAPS, Deceased
- Shelly MCMaster, McMaaster Institute Moderator, 0836549718
- Wouter de Lange, 0637747160, co-founder and director, Papillon at the Heritage
Accomplishments
- Supervised team of 15 staff members.
- Achieved Store / Sales year through effectively working with sales staff
Interests
Gym
Healthy mind and Body
Timeline
Owner
Active On
05.2021 - Current
MANAGING DIRECTOR / GM
PAPILLON AT THE HERITAGE
03.2019 - 04.2021
STORE MANAGER
WEFIX
09.2018 - 02.2019
OBED Certification - Moderator
McMaster Institute
09.2017 - 10.2017
OBED Certification - Training - Assessors
McMaster Institute
02.2016 - 02.2016
BRANCH MANAGER
SMARTCOM (Vodacom)
03.2015 - 03.2018
OBED Certification - Train The Trainor
Mcmaster Institute
01.2014 - 03.2014
BRANCH MANAGER
CELLNETWORK (MTN)
04.2009 - 02.2015
Novice To Advanced Certification - Draughting
Micromatica Pty (ltd)
01.2008 - 12.2008
TEST DRIVER/ DPA AUDITOR
BMW SA
10.2004 - 12.2008
Diploma - Interior Decorating
Intec College
01.2002 - 03.2006
High School Diploma -
Hoërskool Akasia
01.1996 - 12.1996