Summary
Overview
Work history
Education
Skills
Languages
references
Timeline
Generic

Peter Molamu Sehlapelo

Pretoria,South Africa

Summary

A highly skilled professional with expertise in Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, and Access, complemented by proficiency in Adobe Reader DC. Demonstrates excellent communication, customer orientation, and problem-solving abilities, alongside conflict management and planning skills. Possesses strong interpersonal and analytical skills, with a commitment to integrity, honesty, and patriotism. Excels in time management, records management, and telephone etiquette, with the ability to act with tact and discretion. Capable of working under pressure and within a team, with good numerical and research skills, and adept at operating standard equipment. Career aspirations include leveraging analytical skills and customer orientation to drive organisational success.

Overview

6
6
years of professional experience

Work history

Administration Support Intern

South African Police Services
Pretoria, Gauteng
03.2019 - 03.2020
  • Render administrative support to all the personnel within the office of Special Task Force.
  • Coordinate and administer training provision within Special Task Force.
  • Compile, consolidate and submit the training weekly reports and stats to the supervisor and managers.
  • Coordinate the skills audit processes of personnel within Special Task Force.
  • Updating skills audit for operators.
  • Compile, consolidate and submit the weekly vehicle inspection reports to the supervisor and managers.
  • Liaise and communicate with internal and external stakeholders.
  • Perform typing functions such as reports, memorandums, letters, information notes and emails.
  • Digital and physical filing of documents.
  • Maintaining and updating of the filing system and records management of the organization manually and electronically.
  • Attended general inquiries, including walk-in clients.
  • Tracing and Retrieval of manual and electronic records.
  • Scanning documents.
  • Making copies and distribution of documents to the relevant offices.
  • Register outgoing and incoming documents and posts.
  • Compile consolidate and submit daily and weekly statistics on job applications received.
  • Assist with the asset verification processes and identification of faulty assets.
  • Managed daily email correspondence, ensuring swift response times.
  • Assisted the storeroom manager in identifying, documenting, and disposing of faulty or obsolete equipment in accordance with departmental policies
  • Assist the store manager with issuing of equipment's.
  • Administer and coordinate Special Task force selection phases/courses and procurement.
  • Assist with Sourcing of quotations.
  • Register quotations received.
  • Safekeeping of quotations received.
  • Disposal and shredding of documents.
  • Assist with the WCL 2(injury on duties form) documents of the Special Task Force personnel.
  • Perform data verification processes, using SAPS PERSAP 96 system.
  • Assist with verification processes, Verification of Special Task Force member firearm competency using PERSAP (SAPS96).
  • Compile and maintain the maintenance-shooting database.
  • Resolved technical issues to ensure smooth operations.

Junior Call Centre Clerk

Statistics South Africa
Pretoria, South Africa
01.2022 - 07.2022
  • Provide clients with high-quality customer services.
  • Identify and capture errors for rectification onto the client relationship management (CRM) system.
  • Provide public/respondents with information regarding census.
  • Handle general inquiries and complaints.
  • Escalate the respondent complaints and inquiries to the relevant personnel.
  • Handle escalated queries and cases.
  • Compile, consolidate and submit daily, weekly, and monthly statistics on enumerated households.
  • Perform online verification processes of fieldworkers.
  • Verify, authenticate, and capture client information on client relationship management (CRM) system.
  • Register applicants on the organization human resources database.
  • Provide data processing support.
  • Assist the household with completion of their online census questionnaires.
  • Transferring of calls to the correct personnel.
  • Perform data integrity checks following standard processes.
  • Provide fieldworkers with PERSAL numbers.
  • Provide fieldworkers with pay slips and IRP5.
  • Provided technical support to customer issues, demonstrating problem-solving skills.
  • Enhanced customer satisfaction by promptly addressing and resolving complaints.
  • Register public members to be enumerated (census 2022).
  • Capture fieldworker's bank account number on the system.
  • Register respondents on the post enumeration survey.
  • Register applicants on the organization human resource database.
  • Report the telephone faults (Mitel) to the supervisor.
  • Enumerate the dwelling units.
  • Capture all the incoming telephonic queries of the respondents on the client relationship management (CRM) system.
  • Ensured maximum efficiency by adhering to call centre schedules and targets strictly.
  • Increased client trust by providing accurate product information.

Fingerprint Officer

Home Affairs
Pretoria, Gauteng
08.2023 - 05.2025
  • Liaise and communicate with internal and external stakeholders.
  • Attended to general inquiries from various internal sections within the Department of Home Affairs, providing accurate information and guidance on policies and procedures.
  • Assist with the verification processes of illegal and identification of illegal foreigners.
  • Assist with Tracing and retrieval of Back Record Capturing (BRC), fingerprint cards (FP CARDS) and flimsy records of the illegal foreigners during investigation processes.
  • Ensure excellent Record maintenance of the illegal foreigner in the warehouse according to department of home affairs specific requirements.
  • Provide daily stats and daily reports to supervisor.
  • Ensure efficient and effective application and utilization of resources within the Fingerprint Verification Unit.
  • Ensure the safekeeping and management of state property and assets while implementing and adhering to departmental policies and procedures.
  • Compare sets of fingerprints.
  • Provide administrative support to all the personnel within the fingerprint verification unit.
  • Capture all the relevant information accurately onto HANIS.
  • Use the prescribed methods and systems (ZIMOX, IMO, and ATR systems) to classify fingerprints including illegal foreigner.
  • Use relevant prescribed methods and systems to classify fingerprints.
  • Allocate fingerprint classification according to the classification sequence system.
  • Indicate if registered fingerprint sequence is correct.
  • Identify and rectify errors.
  • Determine whether fingerprint sets correspond by identifying fingerprints positively according to legislative fingerprint classification requirements and Department of Home Affairs policy requirements.
  • Handle records and documentation relating to applications and general office administration in accordance with Department of Home Affairs requirements.

Education

End User Compute Computer -

Richfield Graduate Institute of Technology

Bachelor of Business Administration (NQF 7) - Human Resource Management

Richfield Graduate Institute of Technology
Pretoria, Gauteng
01.2014 - 12.2017

Diploma in public administration and management (NQF 6) - Public management

University of South Africa
Pretoria, Gauteng
01.2025 -

Civic services learning Programme -

Home Affairs
Pretoria, Gauteng
09.2023 -

Honours in Business Administration -

STADIO College
Pretoria, Gauteng
06.2024 -

National senior Certificate -

Nkoshilo High School
South Africa
01.2011 - 01.2011

Client Service-Learning Programme -

South African Police Services
Pretoria, Gauteng

Skills

  • Proficient in Microsoft
  • Excellent Communication skills
  • Conflict management skills
  • Planning and organizing skills
  • Analytical skills
  • Records management skills
  • Ability to act with tact and discretion
  • Time management skills
  • Ability to work under pressure
  • Ability to work within a team
  • Good research skills
  • Customer service orientation

Languages

Sepedi
English
IsiZulu

references

SOUTH AFRICA POLICE SERVICES (SPECIAL TASK FORCE)

Mrs. JR Mabunda

Chief Administration Clerk

The Training Coordinator

Maupa Naga Building

Private Bag X29

Sunnyside

0132

Tell No: 012 400 6778

Cell No: 071 443 8266

Fax No: 012 400 5811

Mabundaj@saps.gov.za


STATISTICS SOUTH AFRICA

Mrs. F Mohidden

Call Center Manager

Isibalo House

Koch Street

Salvokop

Pretoria

0002

Tell No: 012 337 6944

Cell No: 082 564 5346

Ferozam@statssa.gov.za


DEPARTMENT OF HOME AFFAIRS

Mr. G Horn

Acting senior fingerprint expert

03 Piet Pretorius

Brits Industrial

0250

Tell No: 012 406 4341

Cell No: 082 386 3735

Gerrie.horn@dha.gov.za

Timeline

Diploma in public administration and management (NQF 6) - Public management

University of South Africa
01.2025 -

Honours in Business Administration -

STADIO College
06.2024 -

Civic services learning Programme -

Home Affairs
09.2023 -

Fingerprint Officer

Home Affairs
08.2023 - 05.2025

Junior Call Centre Clerk

Statistics South Africa
01.2022 - 07.2022

Administration Support Intern

South African Police Services
03.2019 - 03.2020

Bachelor of Business Administration (NQF 7) - Human Resource Management

Richfield Graduate Institute of Technology
01.2014 - 12.2017

National senior Certificate -

Nkoshilo High School
01.2011 - 01.2011

End User Compute Computer -

Richfield Graduate Institute of Technology

Client Service-Learning Programme -

South African Police Services

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Peter Molamu Sehlapelo