Peter Len Harrington
Educational Consultant
Pretoria
Summary
Dynamic Educational Consultant with a proven track record at IMM Graduate School, excelling in stakeholder relationship management and coaching. Achieved a remarkable increase in customer satisfaction ratings, showcasing expertise in managing change and effective communication. Committed to fostering growth and enhancing service quality through innovative strategies and strong leadership.
Overview
37
37
years of professional experience
3
3
Languages
Work History
Educational Consultant
IMM Graduate School
09.2024 - 03.2026
Guest Relations Manager
EUROCAMP
05.2023 - 10.2023
- Being solely responsible for managing and maintaining 10 holiday homes.
- Meeting and greeting guests upon arrival with a warm welcome and showing them into their accommodation.
- Preparing and maintaining guest accommodation to be both inviting and cleaned to a high standard.
- The guests’ main point of contact and offering local and general information ensuring that my guests get to see and visit places of interest.
- My role also involved assisting in the minor repairs to the accommodation and equipment. For example, changing a gas bottle, light bulb, plug or plug socket.
- Administration duties on IMS - Internal Management System, keeping basic accounts and weekly linen stock take.
- Dealing with any situation in a friendly, helpful and professional manner with a willing attitude.
- Achievements
- Increased overall customer rating for the site from 90% to 98%.
- Received personal emails from Head Office Management on numerous occasions congratulating me on my stellar work performance and efforts.
- For 3 months I went on holiday to South Africa (February, March and April)
Front of House, Bar Associate, Cleaner and Housekeeper
JD WETHERSPOON
10.2022 - 01.2023
- To deliver high standards of Cleanliness, Quality, Service, Maintenance and Atmosphere.
- Be welcoming to customers; engaging and interacting with them while enjoying a meal and / or drink.
- Encouraged customer loyalty by consistent good performance.
- Responded to any customer feedback in a positive and helpful manner seeking support if required.
- To serve food and drink to the correct specifications.
- To clean all areas of the pub thoroughly with the aim of enhancing the customer experience by having excellent standards of pub cleanliness.
- Reported all maintenance issues (including any pest management issues) to the manager on duty.
- Monitored cleaning supplies and chemicals ordering stock (with the manager) when necessary.
- To clean all areas of the hotel with the aim of enhancing the guests’ experience by having excellent standards of hotel cleanliness.
- Fulfilled any responsible requests from guests to ensure their satisfaction.
- Created and worked to daily job lists from the room status, arrivals and departures list.
- Completed daily, weekly and monthly tasks as required (eg. flipping mattresses, cleaning curtains and lampshades)
- Stored all laundry correctly and complete relevant documentation.
Guest Relations Manager
EUROCAMP
05.2022 - 10.2022
- Being solely responsible for managing and maintaining 17 holiday homes.
- Meeting and greeting guests upon arrival with a warm welcome and showing them to their accommodation.
- Guest accommodation that is both inviting and cleaned to a high standard.
- The guests’ main point of contact and offering local and general information ensuring that my guests get to see and visit places of interest.
- My role also involved assisting in the minor repairs to the accommodation and equipment. For example, changing a gas bottle, light bulb, plug or plug socket.
- Administration duties on IMS - Internal Management System, keeping basic accounts and weekly linen stock take.
- Dealing with any situation in a friendly, helpful and professional manner with a willing attitude.
- Achievements
- Increased overall customer rating from 90% to 98%.
- Received personal emails from Head Office Management on numerous occasions congratulating me on my stellar work performance and efforts.
- Developed and implemented guest feedback systems, enhancing service quality and improving overall guest satisfaction.
- Led a team of guest services staff, fostering a collaborative environment that improved operational efficiency and guest experiences.
- Designed and executed training programs for new hires, ensuring adherence to service standards and enhancing team performance.
- Managed guest inquiries and resolved complaints effectively, resulting in increased customer loyalty and positive reviews.
Front of House, Bar Associate, Duty Manager
JD WETHERSPOON
10.2017 - 01.2022
- Managed associates on shift, striving to provide excellent and professional customer service at all times.
- Ensured that all delegated tasks are completed competently and regularly.
- Daily banking, cash handover, floating of pay points and machine refills.
- Received and checked stock. Capture delivery notes on IMS - Internal Management System.
- Changed and cleaned kegs and casks.
- Chaired staff meetings.
- Training and development of new and existing staff.
- Duty Manager (promoted March 2018)
- Bar Associate
- Delivered quick, efficient and professional customer service at all times.
- Maintained a clean and hygienic bar, dining area and restrooms.
- Delivered exceptional customer service by efficiently managing orders and ensuring prompt delivery of beverages and meals.
- Trained and mentored new staff on service protocols, enhancing team performance and improving guest satisfaction.
- Oversaw daily operations, including inventory management and staff scheduling, to maintain efficient workflows and service quality.
- Implemented quality control measures to ensure compliance with health and safety regulations, resulting in improved operational standards.
Guest Relations Manager
EUROCAMP
03.2016 - 09.2016
- Performed reception duties and all other tasks contributing to the successful management of the two brands, i.e. Eurocamp and Al Fresco (27 mobile homes).
- Delivered excellent customer service by providing clean accommodation, a professional and friendly welcome, solving problems and providing local information.
- Achievements
- Increased overall customer rating from 70% to 95% and then to 98%.
- Received a personal email from the Head Office Management team on 3 occasions, thanking me for my excellent efforts and for being an asset to the company.
- Upon my return to Groningen in October 2016, I commenced working for a general services company, which included the cleaning of offices, schools and ablution blocks. I also worked in the main kitchen of the Rijks Universiteit Groningen and I was responsible that 500 - 600 students, staff and visitors enjoyed their meals in a clean and hygienic canteen. Clean cutlery, crockery and glassware was paramount in meeting the very high health standards of the university.
Business Development Manager
CROWDYNEWS GRONINGEN
07.2015 - 01.2016
- Conducted thorough market research, identifying a relevant target market such as online publishers looking for optimum audience engagement through the power of social media for example, Facebook, Twitter, YouTube and Instagram to name a few.
- Identified who was the Decision Making Unit (DMU) via LinkedIn or their website, and follow it up with a telephone or skype call.
- Confirmed appointments to present business cases and showcase the state of the art technology being integrated/adding value into the website.
- Gained commitment and closed the deal.
- Updated the CRM system which included the booking and tracking of spreadsheets of Target Accounts.
- Weekly one-on-one feedback sessions with the VP of Sales based in London and fellow colleagues.
- I immigrated to the Netherlands at the beginning of April 2014. During the next 12 months I worked on short term contracts and this included diverse duties, i.e. baggage and cargo handling on cruise liners that docked in Rotterdam and Amsterdam, general handyman work, cleaning of offices, campsites, schools and ablution blocks in Alkmaar, Amsterdam and Rotterdam. Maintain and clean jacuzzis, holiday homes, park grounds and swimming pools in the popular coastal holiday town of Schoorl.
Business Development Manager, National Sales and Marketing Manager
IMM GRADUATE SCHOOL OF MARKETING
09.2008 - 03.2014
- Controlled daily statistics of sales numbers and "Track" which marketing channels contribute to the maximum ROI.
- Delivered excellent customer service.
- Displayed and applied extensive/competent product knowledge.
- Planned and implemented information sessions, open days, school visits and exhibitions that contribute toward lead generation.
- Displayed accurate and relevant sales related information on IMS.
- Monitored, motivated, developed and measured 12 Sales Consultants throughout SA.
- Implemented the "Balanced Scorecard" management system.
- Assisted with the update of the website, prospectus and yearbook.
- Conducted ongoing SWOT analysis of organisation and competitors.
- Achievements
- Runner-up Employee of the year - 2010
- Promoted January 2012
Sales Manager
DAMELIN EDUCATION GROUP
09.2006 - 08.2008
- Monitored, motivated and developed 7 Sales Consultants.
- Delivered excellent customer service.
- Carried out accurate and relevant sales-related administration.
- Acquired and applied extensive product knowledge.
- Displayed accurate and efficient use of internal CRM system.
- Achievements
- Runner-up Employee of the year - 2007
Sales Entrepreneur
LIVEWIRE ADVERTISING
01.2004 - 08.2006
- Telesales.
- Called on corporate clients and small businesses.
- Promoted, marketed and branded any business, product and/or individual on 15 Plasma TV screens erected in "high traffic" areas such as the airport, shopping malls and health clubs.
Branch Manager
CV EXCHANGE
01.2000 - 12.2003
- Supervised 6 staff members.
- Handling of public response.
- Called on clients.
- Delivered excellent customer service.
- Courtesy telesales to clients – follow-up calls.
- Compiled accurate sales related administration.
Field Marketing Executive
VODACOM MOBILE
01.1998 - 12.1999
Sales Executive, Sales Manager
ELLIES ELECTRONICS
01.1994 - 12.1997
- Promoted in January 1996
Sales Executive, Assistant Manager
THE CV MASTER
01.1989 - 12.1993
Education
BBA in Marketing Management -
IMM Graduate School
Johannesburg, South AfricaSkills
Goal setting strategies
Leadership in business growth
Expertise in managing change
Coaching and people management
Recruitment and talent acquisition
Performance assessment skills
Effective communication and presentation
Cross-cultural proficiency
Diplomatic conflict resolution techniques
Negotiation and client engagement
Stakeholder relationship management
Proficient in Microsoft Office applications
Adaptable presentation delivery
Timeline
Educational Consultant
IMM Graduate School
09.2024 - 03.2026
Guest Relations Manager
EUROCAMP
05.2023 - 10.2023
Front of House, Bar Associate, Cleaner and Housekeeper
JD WETHERSPOON
10.2022 - 01.2023
Guest Relations Manager
EUROCAMP
05.2022 - 10.2022
Front of House, Bar Associate, Duty Manager
JD WETHERSPOON
10.2017 - 01.2022
Guest Relations Manager
EUROCAMP
03.2016 - 09.2016
Business Development Manager
CROWDYNEWS GRONINGEN
07.2015 - 01.2016
Business Development Manager, National Sales and Marketing Manager
IMM GRADUATE SCHOOL OF MARKETING
09.2008 - 03.2014
Sales Manager
DAMELIN EDUCATION GROUP
09.2006 - 08.2008
Sales Entrepreneur
LIVEWIRE ADVERTISING
01.2004 - 08.2006
Branch Manager
CV EXCHANGE
01.2000 - 12.2003
Field Marketing Executive
VODACOM MOBILE
01.1998 - 12.1999
Sales Executive, Sales Manager
ELLIES ELECTRONICS
01.1994 - 12.1997
Sales Executive, Assistant Manager
THE CV MASTER
01.1989 - 12.1993
BBA in Marketing Management -
IMM Graduate School