Fishing
Peter Carstens
Senior Key Account Manager
Johannesburg
Summary
I pride myself with dynamic account management professional with proven expertise in FMCG stakeholder engagement and client relationship development. Successfully spearheaded strategic initiatives to enhance customer satisfaction and retention, resulting in measurable revenue growth. Demonstrated ability to implement innovative solutions across the supply chain, collaborating effectively with stakeholders from production to end-user delivery. Strong track record of expanding market presence through relationship-building and excellence in service delivery. Skilled at developing and executing comprehensive strategies that align client needs with operational capabilities, ensuring optimal outcomes for all parties involved.
Overview
11
11
years of professional experience
Work History
Senior Accounts Manager
Vector Logistics
08.2024 - Current
- Managed high-profile accounts with precision, ensuring timely delivery of services and prompt resolution of any issues.Drove strategic growth of key FMCG accounts through development and execution of tailored account plans, resulting in consistent revenue expansion and deepened client partnerships
- Led complex contract negotiations and quarterly business reviews with key stakeholders, ensuring alignment of business objectives and maintaining clients retention
- Orchestrated cross-functional teams across sales, operations, and supply chain to deliver integrated solutions, improving service delivery efficiency
- Developed and implemented data & system-driven account strategies using market intelligence and trend analysis to identify growth opportunities and competitive advantages
- Established comprehensive account management frameworks, including KPI tracking and reporting systems, enabling proactive decision-making and risk mitigation
- Mentored and developed my team, implementing best practices and fostering a high-performance culture that exceeded targets
- Created and executed strategic business plans that aligned with both client objectives and organizational goals
- Optimized resource allocation by prioritizing tasks based on urgency, complexity, and potential impact on revenue generation.
- Built and maintained strategic relationships with key decision-makers across client organizations, facilitating successful project implementations and business expansion
- Pioneered innovative solutions for complex client challenges, resulting in improved operational efficiency and strengthened client partnerships
- Implementing proactive customer engagement strategies that fostered collaborations with both internally and external stakeholders.
- Boosted client satisfaction by proactively addressing concerns and implementing tailored account management strategies.
- Provided exceptional customer service by actively listening to client needs and offering personalized solutions tailored to their specific requirements.
- Analyzed complex data sets to identify trends and opportunities for improving client retention rates.
- Conducted thorough market research to gain valuable insights into competitor activities and identify untapped opportunities for expansion.
- Led by example, consistently demonstrating a strong work ethic and commitment to excellence in all aspects of the Senior Accounts Manager role.
- Enhanced revenue growth through consistent up-selling and cross-selling of products and services to existing clients.
- Developed strong relationships with key stakeholders, fostering a collaborative environment for successful project completion.
- Sold new products and services and developed new accounts to maximize revenue potential.
Key Account Manager
Vector Logistics
08.2021 - 07.2024
- Strengthened client relationships through regular communication and effective problem solving resulting in tailor made solutions.
- Through a collabritve approach I have been able to break down internal limitations and create a customer centricity behavior. This is the driving force behind customer satisfaction and exceeding our clients expectations.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Customer Account Specialist
Vector Logistics
06.2016 - 06.2021
- Evaluated customers' potential needs to make appropriate recommendations.
- Used SAP as a full ERP system to keep accurate records pertaining to inventory and account notes.
- Managed approximately 25 principals daily to understand needs and expand their footprint within the retail FMCG market. This lead to exponential growths for principals and managing an account valued at over 200 mil per annum.
- Monitored and tracked campaigns to determine effectiveness and future changes.
Wholesale Sales Representative
Vector Logistics
04.2014 - 05.2016
- Worked closely with internal teams such as marketing and production departments to ensure timely delivery of orders and smooth handling of client requests.
- Assisted in product development by providing feedback from customers on desired features or improvements based on their needs and experiences.
- Analyzed market trends and competitor activity to identify potential opportunities for growth within the territory.
- Participated in weekly sales meetings with management to review progress toward goals, discuss upcoming opportunities, and strategize new approaches for continued success.
Education
Bachelor in Supply Chain Management - Supply Chain Management
Mancosa
Remote 04.2001 -
Higher Certificate in Business Management - Business Management
Mancosa
Remote 04.2001 -
Skills
Strategic account planning and development
Revenue growth management
Business analysis and financial acumen
Market trend analysis and forecasting
Temperature-controlled supply chain management
Cold storage and transportation requirements
Quality assurance and food safety standards
Risk management in perishable logistics
Cross-functional team leadership
Supplier relationship management
Client portfolio management
Problem resolution and escalation handling
Change management
Supply chain optimization
Distribution network planning
Route-to-market strategy
ERP systems familiarity
KPI development and tracking
Project management
Team development and mentoring
Crisis management
Strategic planning and execution
Decision-making under pressure
Interdepartmental coordination
Interests
Hiking
Camping
Woodworking
Outdoor life
As an outdoor enthusiast, I thrive on adventures that challenge both mind and body in the natural world. Whether tracking game through pristine wilderness, setting up camp under star-filled skies, or navigating challenging off-road terrain, each excursion offers an opportunity to disconnect and immerse myself in nature's raw beauty. My passion for fishing often leads me to remote waters, where patience and skill combine in pursuit of the perfect catch. These pursuits have fostered not only technical expertise but also a deep appreciation for wildlife conservation and responsible stewardship of our natural spaces.
Timeline
Senior Accounts Manager
Vector Logistics
08.2024 - Current
Key Account Manager
Vector Logistics
08.2021 - 07.2024
Customer Account Specialist
Vector Logistics
06.2016 - 06.2021
Wholesale Sales Representative
Vector Logistics
04.2014 - 05.2016
Bachelor in Supply Chain Management - Supply Chain Management
Mancosa
04.2001 -
Higher Certificate in Business Management - Business Management
Mancosa
04.2001 -