PERTUNIAH NTEBOGENG
Office Administrator
PRETORIA
Summary
I am a hard working individual and I take pride in whatever I do, while managing my time effectively. I have 3 years working experience as an office administrator (and roles equivalent to that). I have outstanding communication and interpersonal abilities. I have excellent organizational and leadership skills. I am familiar with office management procedures and basic accounting principles. I have excellent knowledge of Microsoft Office management software. I hold a National N diploma in Management Assistant, a level 4 certificate in Office Administration, certified in computer Literacy Programme and have extended my qualifications with a 60% pass in Accounting. I pay attention to details. I have acquired a number of skills needed in an office environment, these include but not limited to, verbal and non-verbal communication, the ability to handle conflict, good listening skill, problem-solving skills, relationship-building skills and process documentation. I am computer literate and proficient in Microsoft Word, Microsoft Excel, PowerPoint, Outlook and internet. I value working in a team as well as working individually. I keep an open mind in order for me to learn more. Personable Office Administrator with [Number] years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
1
1
year of professional experience
Work History
Office Administrator (Administrative Officer - Intern)
LabourNet
3 2018 - 3 2019
- Answering incoming calls
- Switchboard operation
- Managing the front desk
- Creating a welcoming experience by receiving visitors from reception and serving tea/refreshments
- Establishing, managing and maintaining an effective filing system
- Managing Consultant's electronic diaries
- Managing the flow of files in and out of the file room
- Interpreting in a hearing from English to IsiNdebele, IsiZulu, Setswana and Sepedi
- Providing administrative support in the office
- Answering all incoming calls and directing the calls to the designated person
- Welcoming clients and visitors
- Keeping a well-organized administrative system
- Keeping records of filed and removed documents
- Tracking misplaced and/or borrowed files and put them back in their right place
- Sorting and arranging documents in a correct order
- Data capturing
- Binding bundle documents
- Typing, photocopying and scanning documents
- Record and distribute incoming and outgoing documents
- Maintaining a sound rapport with clients
- Follow-up on queries.
- Interacted with customers by phone, email, or in-person to provide information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
Office Administrator (Assistant Administration Officer - Intern)
National Department of Public Works
10.2013 - 9 2014
- Ensuring faulty and malfunction equipment in the office are reported and maintained
- Organizing travel arrangements for meetings and events (accommodation, flights, parking, car rentals and shuttles)
- Receiving and checking claims from messengers
- Administer the incoming and outgoing correspondence
- Taking minutes during meetings and distribute to stakeholders
- Making follow-up on outstanding correspondence/submission by sending emails to the relevant officials
- Attend to clients queries telephonically and via emails
- Facilitate the processing of subsistence and travel advances and claims
- Obtaining quotation, ordering and keeping control of stationery
- Establishing and maintaining an effective filing system
- Screen telephone calls and record messages
- Managing incoming and outgoing mails
- Managing the flow of documents
- Provide administrative support in the office
- Record incoming and outgoing documents
- Check documents for correct referencing before filing
- Retrieving documents
- Capturing, processing and tracking S&T (subsistence and travel) claims on Excel and maintaining filing system
- Checking if all S&T claims documents (receipts, traveling details, accommodation details etc.) have been attached
- Process forms and documents related to claims
- Capturing claims on the S&T database
- Ensuring that all late submitted claims are approved and captured
- Receiving invoices and capture on excel
- Process forms and documents related to claims
- Adding new documents in the file where necessary
- Drafting memorandums, letters, circulars and submissions
- Attend to clients queries telephonically and via email
- Making a follow-up on outstanding correspondence/submission by sending emails to the relevant officials
- Sending information to clients via email and calls
- Ensuring that all late submitted claims are approved and recorded
- Submitting weekly and monthly reports to HR for payroll processing
- Scanning, indexing and paper trail documents
- Answering and transferring calls
- Storing unused files in archive boxes, cabinets and shelves
- Retrieval of files from the off-site storage and/or office.
- Interacted with customers by phone, email, or in-person to provide information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Reconciled account files and produced monthly reports.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
Office Administrator (Administrative Clerk - volunteer)
Madlayedwa Senior Secondary School
02.2017 - 02.2018
- Receive visitors
- Establishing, managing and maintaining an effective filing system
- Photocopying, receiving and dispatching documents
- Organizing meetings
- Ordering and keeping control of stationery
- Monitoring stationary supplies and the printer functions
- Preparing meetings documents
- Keeping a well-organized administrative support system
- Typing minutes
- Managing office diary
- Managing incoming and outgoing mails
- Draft letters and reports
- Taking minutes in meetings, type and file the typed minutes
- Receiving visitors and documents and/or parcels
- Managing the flow of documents in and out of the filing system
- Manage procurement, storage and distribution of stationery
- Assist in procurement of goods and services
- Delivering documents and mails
- Providing administrative support to in the office
- Retrieving and tracking archived materials
- Sorting documents in an alphabetical and chronological order
- Filing documents accordingly
- Follow-up on outstanding matters and queries.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Reconciled account files and produced monthly reports.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Streamlined office processes by implementing efficient organizational systems and digital tools.
- Enhanced team collaboration with the establishment of clear communication channels and guidelines.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
Education
Diploma (Management Assistant) -
Tshwane North TVET College
Grade 12 (NCV Level 4) - undefined
Tshwane South TVET college
Skills
Excellent organizational and leadership skills
Communication and inter personal skills
Leadership and teamwork skills
Analytical and problem-solving skills
Time management and organizational skills
Risk and cost management skills
Proficiency in Microsoft Office
Office Administration skills
Excellent verbal and written communication skills
Good work ethics
Administrative Support
Customer Engagement
Mail handling
File Maintenance
References
- Msiza P - "Madlayedwa ", School Principal (mentor), 082 824 3377
- Lesego Kekana - "", Senior Consultant / mentor, 084 906 3627
- Adv. Dakalo Nemalale - "", Senior Consultant / mentor, 082 768 2871
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
English
Bilingual or Proficient (C2)
Timeline
Office Administrator (Administrative Clerk - volunteer)
Madlayedwa Senior Secondary School
02.2017 - 02.2018
Office Administrator (Assistant Administration Officer - Intern)
National Department of Public Works
10.2013 - 9 2014
Office Administrator (Administrative Officer - Intern)
LabourNet
3 2018 - 3 2019
Diploma (Management Assistant) -
Tshwane North TVET College
Grade 12 (NCV Level 4) - undefined
Tshwane South TVET college