Summary
Overview
Work History
Education
Skills
References
Work Availability
Languages
Timeline
Generic

PERTUNIAH NTEBOGENG

Office Administrator
PRETORIA

Summary

I am a hard working individual and I take pride in whatever I do, while managing my time effectively. I have 3 years working experience as an office administrator (and roles equivalent to that). I have outstanding communication and interpersonal abilities. I have excellent organizational and leadership skills. I am familiar with office management procedures and basic accounting principles. I have excellent knowledge of Microsoft Office management software. I hold a National N diploma in Management Assistant, a level 4 certificate in Office Administration, certified in computer Literacy Programme and have extended my qualifications with a 60% pass in Accounting. I pay attention to details. I have acquired a number of skills needed in an office environment, these include but not limited to, verbal and non-verbal communication, the ability to handle conflict, good listening skill, problem-solving skills, relationship-building skills and process documentation. I am computer literate and proficient in Microsoft Word, Microsoft Excel, PowerPoint, Outlook and internet. I value working in a team as well as working individually. I keep an open mind in order for me to learn more. Personable Office Administrator with [Number] years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.

Overview

1
1
year of professional experience

Work History

Office Administrator (Administrative Officer - Intern)

LabourNet
3 2018 - 3 2019
  • Answering incoming calls
  • Switchboard operation
  • Managing the front desk
  • Creating a welcoming experience by receiving visitors from reception and serving tea/refreshments
  • Establishing, managing and maintaining an effective filing system
  • Managing Consultant's electronic diaries
  • Managing the flow of files in and out of the file room
  • Interpreting in a hearing from English to IsiNdebele, IsiZulu, Setswana and Sepedi
  • Providing administrative support in the office
  • Answering all incoming calls and directing the calls to the designated person
  • Welcoming clients and visitors
  • Keeping a well-organized administrative system
  • Keeping records of filed and removed documents
  • Tracking misplaced and/or borrowed files and put them back in their right place
  • Sorting and arranging documents in a correct order
  • Data capturing
  • Binding bundle documents
  • Typing, photocopying and scanning documents
  • Record and distribute incoming and outgoing documents
  • Maintaining a sound rapport with clients
  • Follow-up on queries.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.

Office Administrator (Assistant Administration Officer - Intern)

National Department of Public Works
10.2013 - 9 2014
  • Ensuring faulty and malfunction equipment in the office are reported and maintained
  • Organizing travel arrangements for meetings and events (accommodation, flights, parking, car rentals and shuttles)
  • Receiving and checking claims from messengers
  • Administer the incoming and outgoing correspondence
  • Taking minutes during meetings and distribute to stakeholders
  • Making follow-up on outstanding correspondence/submission by sending emails to the relevant officials
  • Attend to clients queries telephonically and via emails
  • Facilitate the processing of subsistence and travel advances and claims
  • Obtaining quotation, ordering and keeping control of stationery
  • Establishing and maintaining an effective filing system
  • Screen telephone calls and record messages
  • Managing incoming and outgoing mails
  • Managing the flow of documents
  • Provide administrative support in the office
  • Record incoming and outgoing documents
  • Check documents for correct referencing before filing
  • Retrieving documents
  • Capturing, processing and tracking S&T (subsistence and travel) claims on Excel and maintaining filing system
  • Checking if all S&T claims documents (receipts, traveling details, accommodation details etc.) have been attached
  • Process forms and documents related to claims
  • Capturing claims on the S&T database
  • Ensuring that all late submitted claims are approved and captured
  • Receiving invoices and capture on excel
  • Process forms and documents related to claims
  • Adding new documents in the file where necessary
  • Drafting memorandums, letters, circulars and submissions
  • Attend to clients queries telephonically and via email
  • Making a follow-up on outstanding correspondence/submission by sending emails to the relevant officials
  • Sending information to clients via email and calls
  • Ensuring that all late submitted claims are approved and recorded
  • Submitting weekly and monthly reports to HR for payroll processing
  • Scanning, indexing and paper trail documents
  • Answering and transferring calls
  • Storing unused files in archive boxes, cabinets and shelves
  • Retrieval of files from the off-site storage and/or office.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Reconciled account files and produced monthly reports.
  • Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
  • Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
  • Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
  • Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.

Office Administrator (Administrative Clerk - volunteer)

Madlayedwa Senior Secondary School
02.2017 - 02.2018
  • Receive visitors
  • Establishing, managing and maintaining an effective filing system
  • Photocopying, receiving and dispatching documents
  • Organizing meetings
  • Ordering and keeping control of stationery
  • Monitoring stationary supplies and the printer functions
  • Preparing meetings documents
  • Keeping a well-organized administrative support system
  • Typing minutes
  • Managing office diary
  • Managing incoming and outgoing mails
  • Draft letters and reports
  • Taking minutes in meetings, type and file the typed minutes
  • Receiving visitors and documents and/or parcels
  • Managing the flow of documents in and out of the filing system
  • Manage procurement, storage and distribution of stationery
  • Assist in procurement of goods and services
  • Delivering documents and mails
  • Providing administrative support to in the office
  • Retrieving and tracking archived materials
  • Sorting documents in an alphabetical and chronological order
  • Filing documents accordingly
  • Follow-up on outstanding matters and queries.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Reconciled account files and produced monthly reports.
  • Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
  • Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
  • Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
  • Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
  • Streamlined office processes by implementing efficient organizational systems and digital tools.
  • Enhanced team collaboration with the establishment of clear communication channels and guidelines.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established team priorities, maintained schedules and monitored performance.

Education

Diploma (Management Assistant) -

Tshwane North TVET College

Grade 12 (NCV Level 4) - undefined

Tshwane South TVET college

Skills

Excellent organizational and leadership skills

References

  • Msiza P - "Madlayedwa ", School Principal (mentor), 082 824 3377
  • Lesego Kekana - "", Senior Consultant / mentor, 084 906 3627
  • Adv. Dakalo Nemalale - "", Senior Consultant / mentor, 082 768 2871

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Bilingual or Proficient (C2)

Timeline

Office Administrator (Administrative Clerk - volunteer)

Madlayedwa Senior Secondary School
02.2017 - 02.2018

Office Administrator (Assistant Administration Officer - Intern)

National Department of Public Works
10.2013 - 9 2014

Office Administrator (Administrative Officer - Intern)

LabourNet
3 2018 - 3 2019

Diploma (Management Assistant) -

Tshwane North TVET College

Grade 12 (NCV Level 4) - undefined

Tshwane South TVET college
PERTUNIAH NTEBOGENGOffice Administrator