Perserverence Jacobeth Radebe
Harrismith
Summary
Highly adaptable, self-driven and competent professional restaurant manager bringing more than 15 years of food service and leadership experience. Maintain budget controls and coverage needs to achieve business targets, I excel in fostering positive environments, driving staff engagement and delivering exceptional customer experience.
Overview
12
12
years of professional experience
1
1
Certificate
Work History
Restaurant Operations Manager
Nando's
Harrismith
04.2019 - 02.2026
- Ran operations successfully according to industry best practices and owner standards.
- Demonstrated leadership with hands-on approach in completing daily tasks and motivating team through pre-shift briefs.
- Monitored compliance with food hygiene regulations, conducting regular training sessions to ensure staff adherence to standards.
- Controlled budget and financial performance, closely monitoring expenditure and revenue to meet targets and drive profitability.
- Oversaw maintenance and repair of restaurant facilities, ensuring a clean and inviting environment for customers at all times.
- Optimised stock levels for expected demand and minimised losses with proper rotation procedures.
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
- Used coaching and mentoring techniques to improve employee skills and boost morale.
- Implemented effective stock control procedures, reducing waste and improving profit margins through careful inventory management.
- Fostered a culture of excellence among staff, recognising and rewarding outstanding performance to motivate and retain top talent.
- Drove revenue by coaching team members on customer service and up-selling techniques.
- Led by example, fostering a culture of teamwork and commitment to quality amongst all staff members.
- Conducted regular performance reviews with staff, identifying training needs and opportunities for growth.
Assistant Manager
Nando's
Bethlehem
03.2016 - 03.2019
- Oversaw daily operations, including opening and closing procedures, to maintain store standards.
- Facilitated communication between staff and senior management, acting as a point of contact.
- Led weekly staff meetings to discuss targets, performance improvements, and customer feedback.
- Resolved escalated customer complaints by offering practical solutions and maintaining professionalism.
Junior Manager
Nando's
Harrismith
06.2014 - 03.2015
- Implemented customer service protocols to enhance satisfaction and loyalty.
- Coordinated with senior management to implement business strategies and operational changes.
Education
Intabazwe High School
HarrismithSkills
- Adapt quickly to new working environment
- Able to work with the minimum supervision
- Excellent communication skill
- Microsoft office, word, excel
- POS knowledge
- Micros knowledge
- MIE Baackground screening
Certification
- Food safety by Entecom
- Basic fire level
- First Aid level
- National senior certificate - Grade 12
Languages
English
Advanced (C1)
isizulu
Bilingual or Proficient (C2)
Timeline
Restaurant Operations Manager
Nando's
04.2019 - 02.2026
Assistant Manager
Nando's
03.2016 - 03.2019
Junior Manager
Nando's
06.2014 - 03.2015
Intabazwe High School
Reference
Zakhele buthelezi
Manager
079 860 4544
Godfrey Phakathi
Manager
0720865668