Perpetuer Binwe
Cape Town,South Africa, And
Summary
Extroverted, goals focused hospitality professional with solid experience in food service, patron care, sanitation and food handling. Track record of maintaining effective relationships with guests and other departments within the organisation; dedicated to making sure guests have a great time whenever they visit. Good communication in English and French. Seeking a challenging specialist position where my exceptional clerical and customer service skills can be utilised to improve the customer base and maximize the hotel's profitability.
Overview
18
18
years of professional experience
11
11
years of post-secondary education
Work history
Restaurant Waitress
Winchester Mansions Hotel
Cape Town, South africa
08.2012 - 01.2020
- Operating efficiency and creating a relaxed environment where service delivery and product quality is second to none
- Leading from the front & in charge of maintaining high levels of hygiene and enforcing strict compliance with all health and safety legislation
- Being highly visible and the face of this business; supervising at least 12 staff shifts of kitchen, waiting and cleaning staff
- Ensuring the correct use of cleaning materials and equipment
- Meeting and greeting customers and organising table reservations; advising customers on menu and wine choice.
Restaurant Waitress
Knead Bakery and Coffee shop
10.2008 - 07.2010
- Scheduled and trained employees and ensured proper coverage
- Checked restaurant on daily basis to ensure cleanliness, high quality food and food presentation
- To inform about daily events, conducted pre-shift meetings of employees
- Supervised check or credit policies and procedures and cash handling
- Regularly greeted customers, took reservations, served food and beverages and maintained the reservation book if necessary
- Made sure that side work duties were complete and tables were properly set before, during and after opening hours
- Responsible for performing other related duties as assigned.
Hotel Waitress
Victoria and Alfred
11.2006 - 06.2008
- Worked as part of a team that includes mangers, hosts and bar tenders
- Delivered outstanding food and beverage service to customers
- Greeted all guests, used the guests' name as often as possible
- Ensured that customers enjoy their meals and took action to correct any problems.
Waitress
Table Bay Hotel
11.2005 - 01.2006
- Welcomed guests to the restaurant and promoting the food and beverage menu whilst serving/delivering food and drinks to guests
- Took orders from guests and offering advice on the menu
- Gave guests an accurate bill then taking payment from them in cash or credit cards
- Ensured the Cashier Tally Sheets are accurate and any discrepancies are noted and signed by a
Hotel Manager
Green Hills Hotel
01.2002 - 01.2004
- Oversaw workload of various departments in the hotel, which had rooms, and comprehensive bar and cafe facilities
- Planned work schedules for individuals and teams, including handling reservations, cancellations and no-shows
- Updated & maintained relevant administrative, statistical and financial records
- Proposed and implemented effective marketing strategies to maximise room occupancy levels
- Carried out inspections of rooms and services, including accurately completing all administrative tasks
- Completed all required health and safety/fire checks on time
- Maintained the correct handling of all soiled linen and ensures that all bedrooms have the correct bedding and relevant number of towels.
Education
Master of Science - Nursing
University of the Western Cape
South Africa 02.2023 -
Certificate - Home Based Care
Robin Trust Nursing School
South Africa 05.2020 - 11.2020
Certificate - Restaurant Management
Oxbridge Academy
South Africa 01.2019 - 12.2019
Certificate - Hotel Management
Oxbridge Academy
South africa 01.2018 - 12.2018
Diploma - Accommodation Management
Cape Peninsular University
01.2008 - 12.2009
A-Levels - Science
Government Bilingual Practicing High School
Yaoundé- Cameroon 09.2000 - 08.2002
O-levels - science
Government Bilingual Practicing High School
Yaoundé-Cameroon 09.1995 - 08.2000
Skills
- IT Literacy
- Microsoft word, Excel, Access, Computer Awareness, Adobe Photoshop, PowerPoint
- Fidelio
Languages
English
Fluent
French
Fluent
Timeline
Master of Science - Nursing
University of the Western Cape
02.2023 -
Certificate - Home Based Care
Robin Trust Nursing School
05.2020 - 11.2020
Certificate - Restaurant Management
Oxbridge Academy
01.2019 - 12.2019
Certificate - Hotel Management
Oxbridge Academy
01.2018 - 12.2018
Restaurant Waitress
Winchester Mansions Hotel
08.2012 - 01.2020
Restaurant Waitress
Knead Bakery and Coffee shop
10.2008 - 07.2010
Diploma - Accommodation Management
Cape Peninsular University
01.2008 - 12.2009
Hotel Waitress
Victoria and Alfred
11.2006 - 06.2008
Waitress
Table Bay Hotel
11.2005 - 01.2006
Hotel Manager
Green Hills Hotel
01.2002 - 01.2004
A-Levels - Science
Government Bilingual Practicing High School
09.2000 - 08.2002
O-levels - science
Government Bilingual Practicing High School
09.1995 - 08.2000