Percy Lyton Khulumani Mpofu
Management
Johannesburg
Summary
Proven Manager with a track record of enhancing customer satisfaction and boosting team productivity at Simply Asia. Skilled in operations management and team leadership, I excel in strategic planning and decision-making. Demonstrated success in mentoring staff and controlling costs, significantly improving service delivery and profit margins.
Overview
19
19
years of professional experience
Work History
Manager
Simply Asia (fourways Mall)
06.2017 - 12.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
Manager
Simply Asia (Norwood)
12.2014 - 06.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Manager
African Chef (centurion)
02.2011 - 07.2014
- Managed and motivated employees to be productive and engaged in work.
- Drove high performance by actively mentoring team members and overseeing daily activities.
- Oversaw cost control measures to maintain budget adherence and enhance profit margins.
Head Waiter/Supervisor
Mugg & Bean (Emperors Palce)
03.2006 - 12.2011
- Greeted new customers, discussed specials, and took drink orders.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
- Managed food resources, memorized orders, and coordinated customer service.
- Trained staff members on use of POS system.
- Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
Education
High School Diploma -
Founders High School
Zimbabwe 04.2001 -
Skills
Team leadership
Timeline
Manager
Simply Asia (fourways Mall)
06.2017 - 12.2024
Manager
Simply Asia (Norwood)
12.2014 - 06.2017
Manager
African Chef (centurion)
02.2011 - 07.2014
Head Waiter/Supervisor
Mugg & Bean (Emperors Palce)
03.2006 - 12.2011
High School Diploma -
Founders High School
04.2001 -
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