PERCY Ndlovu
Waitress
Johannesburg
Summary
Dynamic and results-driven professional with extensive experience as a Waitress Supervisor at Jubilee @ Keywest and Bailey's Bedfordview. Proven track record in enhancing customer service through effective communication and complaint handling. Skilled in task delegation and maintaining hygiene standards, contributing to a superior dining experience and fostering a collaborative team environment.
Overview
2026
2026
years of professional experience
Work History
Waitress Supervisor
Jubilee @ Keywest Bedfordview
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Implemented staff training programs focusing on food allergy awareness, reducing instances of allergic reactions among restaurant guests.
- Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
Waitress
Bailey's@ Bedfordview
02.2021 - 03.2025
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Delivered prompt service through effective handling of multiple tasks.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Hospitality - Hospitality And Tourism Management
Mtshabezi Mission
Bulawayo01.2018
Skills
Order accuracy
Complaint handling
Sales promotion
Task delegation
Table management
Hygiene standards
Effective communication
Customer service
Timeline
Waitress
Bailey's@ Bedfordview
02.2021 - 03.2025
Waitress Supervisor
Jubilee @ Keywest Bedfordview
Hospitality - Hospitality And Tourism Management
Mtshabezi Mission