Summary
Overview
Work History
Education
Skills
Timeline
Waitress
PERCY Ndlovu

PERCY Ndlovu

Waitress
Johannesburg

Summary

Dynamic and results-driven professional with extensive experience as a Waitress Supervisor at Jubilee @ Keywest and Bailey's Bedfordview. Proven track record in enhancing customer service through effective communication and complaint handling. Skilled in task delegation and maintaining hygiene standards, contributing to a superior dining experience and fostering a collaborative team environment.

Overview

2026
2026
years of professional experience

Work History

Waitress Supervisor

Jubilee @ Keywest Bedfordview
  • Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
  • Implemented staff training programs focusing on food allergy awareness, reducing instances of allergic reactions among restaurant guests.
  • Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
  • Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.

Waitress

Bailey's@ Bedfordview
02.2021 - 03.2025
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Delivered prompt service through effective handling of multiple tasks.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Education

Hospitality - Hospitality And Tourism Management

Mtshabezi Mission
Bulawayo
01.2018

Skills

Order accuracy

Timeline

Waitress

Bailey's@ Bedfordview
02.2021 - 03.2025

Waitress Supervisor

Jubilee @ Keywest Bedfordview

Hospitality - Hospitality And Tourism Management

Mtshabezi Mission

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PERCY Ndlovu Waitress