Percy Fortuin
IT Engineer
Cape Town,WC
Summary
I am a reliable and determined IT Support Engineer with several years of technical experience in the Financial IT industry. Known for my innovative problem-solving abilities and strong technical acumen, I excel in server administration, networking, virtualization, and desktop support. My expertise spans a variety of systems, including VMware, Windows Server, Linux OS, and network infrastructure. I am highly skilled in troubleshooting, system monitoring, and support, and I thrive in dynamic environments where customer-centric solutions are critical. A self-starter who enjoys collaboration, I am always eager to learn and leverage new technologies to drive efficiency and enhance system performance.
Overview
17
17
years of professional experience
Work History
Business Owner
Max Media Investments CC
08.2019 - 12.2022
- Managed and oversaw the operations of a vehicle fleet including vehicle maintenance
- Handled financial operations, including, payment processing budgeting financial planning
- Recruitment and hiring of suitable candidates
Business Partner
Fortster Communications and civil works
07.2018 - 03.2019
- Led the management of employees, including task assignment, performance monitoring, and ensuring alignment with company goals
- Conducted comprehensive site inspections to assess progress, ensure compliance with project requirements, and identify potential risks
- Performed health and safety audits to maintain a secure and compliant work environment in accordance with industry standards and regulations
- Supervised tool and equipment checks to ensure operational readiness and adherence to safety protocols
- Oversaw daily operational tasks related to trenching projects, ensuring timely execution and adherence to the assigned routes
- Managed financial operations, including payment processing and budgeting, to ensure efficient and accurate handling of transactions
IT Network Support Engineer
EasyPay
06.2010 - 07.2016
- Server Builds(server 2000,2003,2008,2012,Small Business server 2011)
- Server support(2000,2003,2008,2012,Small Business server 2011)
- Server and Laptop troubleshooting, builds and upgrades, Windows XP,Vista,Windows 7 ,Windows 8 , Windows 8.1
- Microsoft SQL server installations
- Software installations and troubleshooting
- Maintaining support and build infrastructure in test environment
- Active Directory maintenance and Support
- Setup and backup of laptops and workstations and servers Replacing of Laptop ,Workstation and Server Hardware,eg Harddrives,graphics cards,network Cards,sound cards,serial cards
- Overseeing File transfers for multiple clients downloading recon,settlement,batch files from company environment
- DHCP-reservations and exclusions of I.P addresses
- Solarwinds infrastructure monitoring
- Installing new server racks and PDU's in the server rack Replacing of SAN harddrives
- Assist with PCI(Payment Card Industry)
- Antivirus-installs and maintenance,eg Fsecure(workstation and server) Vulnerability scans
- PABX(adding of telephone numbers,speed dials,and naming) Crimping and laying of network cables,laying of Fibre Cables
- Setting up in-house security modules(TSM 500) transaction security modules
- Loading of point of sale Caltex,Clicks,Hifi terminals onto database
- Installing of network printers as well as configure and troubleshoot
- Installing of Cisco routers and Switches with basic configurations
- Call logging and change management
- Setting up of network sniffer(tracing)wireshark
- Basic linux / unix navigation,eg moving files,copying files,ftp accounts,creating directories,deleting directories,zipping of files,listings,changing directories,creating users
- Create exchange email boxes Exchange 2007 and 2010 support
- Checking e-mail queues (Windows and Linux) Creation of new domain accounts
- Setting up of new virtual infrastructure
- VMWare upgrades and creating of virtual machines Cloning of virtual Machines
- Physical to Virtual Machines(P2V) ESXI server builds
- Disk expansion and allocation Vmotion
- Storage vmotion Creating snapshots Assigning datastores Creating OVF templates
- Cisco Pix firewall rule addition and deletion of access to resources
- Untangle firewall monitoring and support
- VPN creation and support
- DR site maintenance and support
- Reporting of network line failures and infrastructure failures
- Monitoring and maintenance of replication to the DR site
- Basic network troubleshooting LAN/WAN and DNS related issues
- Dell EMC recoverpoint systems monitoring for replication to our DR site
- Monitor and support Avamar Backup system and recovery
- Assist with application for new digital services needed in our environment for new clients onboarding
- Linux Operating system installations Ubuntu,Debian,opensuse Fileserver maintenance and support
- Maintenance and support of FTP server
Acting Shift Leader
EasyPay
01.2009 - 06.2010
- Supervise & setup all monitoring systems and ensure that production and batch procedures are followed
- Ensure proper shift handover over is in place
- Server monitoring (Windows Server, Linux, Postilion, Teamquest, Solarwinds, Prepaid electricity, prepaid airtime, Network monitoring)
- Call logging in EasyPay Logging system(Logging and resolving incidents) Logging of network line failures and faults(Reporting faults and Failures with networks , Telkom and other clients)
- MSSQL Server jobs and monitoring.(Ensuring jobs are running and started in time and monitoring successful completion of job)
- Monitoring of all real-time EFT transactions from POS(Point of sale) to EasyPay to the bank.eg Nedbank,FNB,Absa,Standard Bank(Using Postilion EFT monitor and Postilion Office monitor, Portal trace utility, Teamquest)
- Ensuring that deadlines of ACB files are sent daily to banks and that systems are 100% up and running
- Settlement of all other EasyPay clients are settled on a daily basis
- Setup, Install , Monitor all systems within the command center Ensure ftp jobs are successful and files are ready in specified times
- Running of batch jobs for different clients
- Proactive health check activities and system house-keeping
Senior Operator
EasyPay
01.2008 - 01.2009
- Server monitoring (Windows Server, Linux, Postilion, Teamquest, Solarwinds, Prepaid electricity, prepaid airtime, Network monitoring)
- Call logging in EasyPay Logging system(Logging and resolving incidents) Logging of network line failures and faults(Reporting faults and Failures with networks , Telkom and other clients)
- MSSQL Server jobs and monitoring.(Ensuring jobs are running and started in time and monitoring successful completion of job)
- Monitoring of all real-time EFT transactions from POS(Point of sale) to EasyPay to the bank.eg Nedbank,FNB,Absa,Standard Bank(Using Postilion EFT monitor and Postilion Office monitor, Portal trace utility, Teamquest)
- Ensuring that deadlines of ACB files are sent daily to banks and that systems are 100% up and running
- Settlement of all other EasyPay clients are settled on a daily basis,Ensure ftp jobs are successful and files are ready in specified times.Running of batch jobs for different clients
- Setup, Install , Monitor all systems within the command center
- Proactive health check activities and system house-keeping
Operator
EasyPay
09.2005 - 01.2008
- Setup, monitor,switch activities on console, portal & other production tools
- Log, escalate all eft, batch,adhoc problems
- Report any system degration or suspected hardware
Education
Certified Kubernetes Application Developer (Preparing for Exams) - Information Technology
KodeKloud
01-2024
Certified Kubernetes Administrator (Preparing for exams) - Information Technology
KodeKloud
01-2024
Introduction To Devops And Site Reliability Engineering - Information Technology
The Linux Foundation
01-2024
Docker Foundations Professional Certificate - Information Technology
Linkdin Learning
01-2024
AWS Cloud Support Associate Certificate(Practical Certificate) - Information Technology
Coursera
01-2024
AWS Cloud Technical Essentials - Information Technology
Coursera
01-2024
Certified Devops Professional (CDevOps) Certificate - Information Technology
Chartered Institute of Professional Certifications
01-2024
Certified IT Service Manager Certificate - Information Technology
The Knowledge Academy
01-2024
FTTH Fibre Optics Training - Information Technology
Tripleplay
01-2018
Vmware Vsphere 4.1 Install Manage Configure - Information Technology
Torque I.T
01-2014
CCNA Bootcamp - Information Technology
Torque I.T
01-2014
Information Technology Server 2003 MCSA / N+ / A+
ISETT SETA
01-2005
A+ & N+ -
A+ Computer Studios
01-2003
Matric Certificate - Grade 12
Kasselsvlei Senior Secondary High School
01-2000
Skills
- SQL Server 2005/2008
- Windows 2000/XP/Vista/7/8/10
- Windows Server 2000/2003/2008/2012
- Linux
- Troubleshooting
- Software installations
- Network printer installation
- Desktop operating systems installation
- Security module setup
- Network monitoring
- Wireshark
- Cisco routers
- PABX system support
- Network cabling Crimping
- SFTP
- FTP
- File transfers
- Firewall management
- Change control
- Access control
- Virtual machine management
- VMware
- OS Deployment
- Active Directory
- Terminal Services
- Exchange 2007/2010
- Microsoft Office
- Small Business Server
- Mimecast
- Untangle
- Fsecure
- Team Quest
- EMC Avamar backup
- EMC Recoverpoint
- Solarwinds
- Telephony
- HelpDesk
- Incident Logging
Timeline
Business Owner
Max Media Investments CC
08.2019 - 12.2022
Business Partner
Fortster Communications and civil works
07.2018 - 03.2019
IT Network Support Engineer
EasyPay
06.2010 - 07.2016
Acting Shift Leader
EasyPay
01.2009 - 06.2010
Senior Operator
EasyPay
01.2008 - 01.2009
Operator
EasyPay
09.2005 - 01.2008
Certified Kubernetes Application Developer (Preparing for Exams) - Information Technology
KodeKloud
Certified Kubernetes Administrator (Preparing for exams) - Information Technology
KodeKloud
Introduction To Devops And Site Reliability Engineering - Information Technology
The Linux Foundation
Docker Foundations Professional Certificate - Information Technology
Linkdin Learning
AWS Cloud Support Associate Certificate(Practical Certificate) - Information Technology
Coursera
AWS Cloud Technical Essentials - Information Technology
Coursera
Certified Devops Professional (CDevOps) Certificate - Information Technology
Chartered Institute of Professional Certifications
Certified IT Service Manager Certificate - Information Technology
The Knowledge Academy
FTTH Fibre Optics Training - Information Technology
Tripleplay
Vmware Vsphere 4.1 Install Manage Configure - Information Technology
Torque I.T
CCNA Bootcamp - Information Technology
Torque I.T
Information Technology Server 2003 MCSA / N+ / A+
ISETT SETA
A+ & N+ -
A+ Computer Studios
Matric Certificate - Grade 12
Kasselsvlei Senior Secondary High School
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