Knowledgeable and dedicated customer service professional with extensive experience in Engineering industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Hi, I’m
Percival Mohau Mailane
Customer Service Representative
Edenvale,Gauteng
Summary
Overview
9
years of professional experience
Work History
Omron ElectronicsLongmeadow
Customer Service Representative
03.2022 - Current
Job overview
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Raised purchase orders with third party suppliers and providing confirmation of these orders to customers.
- Processes purchase requisition and orders.
- Processes returns, credit and debit notes to resolve issues on customer accounts.
- Reviews order terms and conditions with customers to comply with company policy.
- Assists customers with pricing queries as per relevant approved price list.
TE ConnectivityRietfontein, Germiston
Customer Service Associate
04.2020 - 02.2022
Job overview
- Processes more than 100 sales orders and quotations into SAP monthly and review them for accuracy, errors and omissions to minimize incorrect shipments.
- Processes returns, credit and debit notes to resolve issues on customer accounts.
- Reviews order terms and conditions with customers to comply with company policy.
- Assists customers with pricing queries as per relevant approved price list.
- Communicates with transporters and overseas factory planners regarding deliveries for stock within required times.
- Creates reports such as backorder reports, blocked orders and delivery numbers using Microsoft Excel for weekly and monthly reporting.
- Tracked placed orders to identify and resolve problems impacting on-time delivery.
Siemens Pty LtdMidrand
Order Management Deliver Operator
11.2017 - 03.2020
Job overview
- Entered customer orders on SAP system and determines delivery dates, technical clarification, commercial clarification including creditworthiness, export control checks, checking of delivery dates and confirmation, order confirmation to fulfill customer order at requested date.
- Expedited customer orders with third party supplies and ensure prompt delivery.
- Raised purchase orders with third party suppliers and providing confirmation of these orders to customers.
- Proactive order monitoring and keeping customers updated with regular information pertaining to orders and import shipments.
- Maintained workflow messages, B-Stop, Status 51 daily, check open PO's on OMS and send updated order confirmations to Customer.
- Maintained central, consolidated filing system for orders, order confirmations and queries.
Siemens Pty LtdMidrand
Administrator Support Assistant
05.2017 - 10.2017
Job overview
- Facilitated collection and delivery of completed orders.
- Expedited customer orders with third party supplies and ensure prompt delivery.
- Raised purchase orders with third party suppliers and providing confirmation of these orders to customers.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted coworkers and staff members with special tasks on daily basis.
- Prepared and distributed monthly statements of accounts.
- Handled reporting, filing and collections paperwork for credit group.
Siemens Pty LtdMidrand
Apprentice Administrator (CATS)
02.2014 - 03.2017
Job overview
- Produced monthly feedback reports and analysis.
- Processed internal overhead and project purchase orders as and when needed.
- Administration of Commercial Documentation (general administration such as filing and signing of contracts.
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
- Created shipping and invoicing documents with accurate customer, destination and materials information to meet shipper standards and identify any hazardous contents.
Education
Regenesys Business SchoolSandton, Gauteng
Bachelor of Commerce from Accounting Sciences
12.2024
University Overview
South African German Training ServicesJohannesburg
National Diploma (NQF5) from Technical Financial Accounting
12.2015
University Overview
Obtained through Commercial Advancement Training Scheme at Siemens Pty Ltd.
Ingqqayizivele Secondary SchoolTembisa
National Senior Certificate
12.2013
University Overview
Skills
- Strong communication skills
- Customer centric
- Order-to-Cash
- Creative problem solving and time management
- Stocking and replenishing
- Critical Thinking and Analysis
- Accounting Terminology
- Accounts Payable and Receivable
- Efficient and Detail-Oriented
Accomplishments
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Software Literacy
Software Literacy
- Windows 10 OS
- Microsoft Word, Excel, Outlook, Teams, PowerPoint, OneNote & Skype
- SAP ERP & Ariba
- Oracle JD Edwards
- IBM Notes
- Google Workspace
- TopDesk
Languages
English
Sesotho
IsiZulu
Sepedi
References
References
Refiloe Mathabathe
TE Connectivity
Colleague and Mentor
074 5077 664
Tlangelani "Tlangy" Mungwedi
Siemens
Colleauge
079 283 6655
Lungisile Mazibuko
Calku-Maths and Science Academy
Tutorial Manager
061 960 2151
Timeline
Customer Service Representative
Omron Electronics
03.2022 - Current
Customer Service Associate
TE Connectivity
04.2020 - 02.2022
Order Management Deliver Operator
Siemens Pty Ltd
11.2017 - 03.2020
Administrator Support Assistant
Siemens Pty Ltd
05.2017 - 10.2017
Apprentice Administrator (CATS)
Siemens Pty Ltd
02.2014 - 03.2017
Regenesys Business School
Bachelor of Commerce from Accounting Sciences
South African German Training Services
National Diploma (NQF5) from Technical Financial Accounting
Ingqqayizivele Secondary School
National Senior Certificate
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