PENUEL MBONGISENI VILAKAZI
JOHANNESBURG
Summary
Detail-oriented professional with expertise in scheduling, inventory management, and customer service. Successfully coordinated daily operations and enhanced team performance, ensuring exceptional service delivery.
Overview
13
13
years of professional experience
Work History
ASSISTANT SUPERVISOR
HARTIES CHARTERS
PRETORIA
11.2021 - Current
- Assisted in coordinating daily operations and scheduling for charter services.
- Supported team members in delivering exceptional customer service to clients.
- Managed inventory of supplies and ensured equipment readiness for trips.
- Trained new staff on procedures and safety protocols for charter operations.
- Communicated effectively with clients to address inquiries and resolve issues.
- Collaborated with management in developing employee training materials and manuals.
JUNIOR WORKFORCE PLANNER
MMI HOLDINGS
JOHANNESBURG
10.2016 - 02.2019
- Analyzed workforce data to forecast staffing needs and optimize resource allocation.
- Developed scheduling plans to ensure adequate coverage across all departments.
- Collaborated with management to identify training requirements for staff development.
- Monitored key performance indicators to assess workforce effectiveness and efficiency.
- Assisted in creating reports on workforce trends and operational metrics for leadership review.
- Facilitated communication between departments to enhance coordination and workflow processes.
CLIENT SERVICES CONSULTANT
METROPOLITAN HEALTH GROUP
JOHANNESBURG
10.2012 - 09.2016
- Assisted clients with inquiries and provided product information.
- Managed client documentation and ensured accurate record-keeping.
- Collaborated with team members to enhance service delivery strategies.
- Resolved basic client issues using problem-solving techniques.
- Participated in training sessions to improve service knowledge and skills.
- Communicated effectively with clients through various channels, including email and phone.
- Identified opportunities for improvement in customer service processes.
Education
Associate of Science - Tourism And Hospitality Management
WITS TECHNIKON
JOHANNESBURG01-2002
High School Diploma -
AMADADA HIGH SCHOOL
NEWCASTLE12-1998
Skills
- Scheduling
- Inventory management
- Customer service
- Training development
- Operational coordination
- Workforce optimization
- Data analysis
- Conflict resolution
- Team collaboration
- Attention to detail
- Records management
Languages
English
Advanced (C1)
C1
SETSWANA
Intermediate (B1)
B1
ZULU
Proficient (C2)
C2
References
References available upon request.
Timeline
ASSISTANT SUPERVISOR
HARTIES CHARTERS
11.2021 - Current
JUNIOR WORKFORCE PLANNER
MMI HOLDINGS
10.2016 - 02.2019
CLIENT SERVICES CONSULTANT
METROPOLITAN HEALTH GROUP
10.2012 - 09.2016
Associate of Science - Tourism And Hospitality Management
WITS TECHNIKON
High School Diploma -
AMADADA HIGH SCHOOL