Penny La Grange
Brakpan
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
37
37
years of professional experience
Work History
Integration Specialist - Retail & Commercial Banking Operations
Nedbank Ltd
05.2005 - Current
- Improved system efficiency by designing and implementing integration solutions for various platforms.
- Optimized system performance by monitoring, analyzing, and tuning integration components as needed.
- Minimized downtime during system upgrades by carefully planning and executing migration strategies.
- Managed multiple integration projects simultaneously while adhering to deadlines and budget constraints.
- Enhanced business operations by integrating disparate systems, such as CRM, ERP, and HRM applications.
Operations Manager - Nedbank African Regions
Nedbank Ltd
05.2005 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed systems and procedures to improve operational quality and team efficiency.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Business Banking Area Services Manager - Commercial Banking
Nedbank Ltd
05.2005 - Current
- Developed strong relationships with key clients, ensuring long-term partnerships and repeat business opportunities.
- Introduced process improvements that led to faster resolution times for customer issues without sacrificing quality or attention to detail.
- Acted as a liaison between clients and internal teams during project execution phases guaranteeing clear communication lines were open throughout entire project lifecycles.
- Implemented best practices in workflow management to ensure timely completion of tasks without compromising quality or client satisfaction levels.
- Analyzed performance metrics to identify areas for improvement, leading to more effective resource allocation and better overall results.
Team Leader Services - Commercial Banking
Nedbank Ltd
05.2005 - Current
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Team Manager Services - Commercial Banking
Nedbank Ltd
05.2005 - Current
- Led employee relations through effective communication, coaching, training, and development.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Delivered regular team meetings for aligned work towards common goals.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
Services Manager - Commercial Banking
Nedbank Ltd
05.2005 - Current
- Developed strong relationships with key clients, ensuring long-term partnerships and repeat business opportunities.
- Introduced process improvements that led to faster resolution times for customer issues without sacrificing quality or attention to detail.
- Acted as a liaison between clients and internal teams during project execution phases guaranteeing clear communication lines were open throughout entire project lifecycles.
- Reduced employee turnover by creating a positive work environment with clear communication channels, regular feedback sessions, and opportunities for professional development.
- Implemented best practices in workflow management to ensure timely completion of tasks without compromising quality or client satisfaction levels.
Client Services Team Leader - Retail Banking
Nedbank Ltd
05.2005 - Current
- Ensured timely execution of projects by maintaining open lines of communication between the team members and relevant stakeholders involved in project completion.
- Conducted regular performance reviews for each team member, recognizing achievements while addressing areas of concern constructively.
- Developed strong relationships with clients through effective communication and tailored support, fostering long-lasting partnerships.
- Reduced response times significantly by prioritizing tasks effectively and implementing time management strategies within the team.
- Improved client onboarding process by streamlining steps involved in account setup and maintenance which led to reduced turn-around time.
Sales Team Leader - Retail Banking
Nedbank Ltd
05.2005 - Current
- Built strong team by recruiting and developing top sales talent.
- Set ambitious sales goals and motivated strong performance to keep team growing effectively.
- Consistently recognized as a top-performing Sales Team Leader, contributing to the overall success of the company.
- Managed a high-performing sales team, consistently achieving and surpassing set targets.
- Forecasted sales to management and collaborated to build effective sales team.
Cash Book
Smollan Retail Solutions Company
07.2004 - 04.2005
- Hired, trained, motivated, evaluated and supervised staff and offered guidance and resources to accomplish job and department objectives.
- Reduced cashier errors by conducting thorough training sessions on proper cash-handling techniques and best practices.
Debtors and Creditors
Smollan Retail Solutions Company
07.2004 - 04.2005
- Participated in regular audits of internal processes to enhance efficiency within the department while maintaining accuracy standards.
- Worked closely with sales teams to ensure seamless communication regarding client accounts, enabling better overall service delivery.
Branch Manager
Nedbank Ltd (Retail)
05.1987 - 06.2004
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
In-Store Manager
Nedbank Ltd (Retail)
05.1987 - 06.2004
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Banker
Nedbank Ltd (Retail)
05.1987 - 06.2004
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Educated customers on features and benefits of banking products and services.
- Opened, closed, and updated accounts for customers.
Team Leader
Nedbank Ltd (Retail)
05.1987 - 06.2004
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Check Clerk
Nedbank Ltd (Retail)
05.1987 - 06.2004
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
Current Account Clerk
Nedbank Ltd (Retail)
05.1987 - 06.2004
- Maintained compliance with all established guidelines and legal requirements.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Supported management by processing invoices and documents with consistent on-time delivery.
Controller
Nedbank Ltd (Retail)
05.1987 - 06.2004
- Reviewed documents and data to give accurate presentations and forecasts to upper management.
- Enhanced quality and currency of financial information by overseeing revenue collection systems.
- Mitigated risk by implementing internal controls and safeguards for revenues and expenditures.
- Increased flow of financial information throughout company by improving communication strategies.
- Directed corporate decision-making and planning by monitoring and setting policies and procedures to optimize fiscal performance.
Enquiries Clerk
Nedbank Ltd (Retail)
05.1987 - 06.2004
- Boosted company reputation by delivering exceptional support that reflected positively on the brand image.
- Adapted quickly to changes in company policies and procedures, ensuring consistent service delivery and customer satisfaction.
- Managed challenging situations calmly and professionally, demonstrating composure under pressure while seeking appropriate resolutions for all parties involved.
- Maintained high-quality service standards by consistently meeting or exceeding performance metrics.
- Elevated customer trust through professional and courteous interactions during every inquiry.
Foreign Clerk
Nedbank Ltd (Retail)
05.1987 - 06.2004
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
Teller/Bulk Teller
Nedbank Ltd (Retail)
05.1987 - 06.2004
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Savings and Investment Clerk
Nedbank Ltd (Retail)
05.1987 - 06.2004
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
Waste Clerk
Nedbank Ltd (Retail)
05.1987 - 06.2004
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Education
High School Diploma -
Hoër Meisiesskool Hugenote (1982-1986)
Springs12.1986
Management Development Programme - Business Management
GIBS Business School
GautengNo Degree - New Management Series
Nedbank
GautengMiddle Management Programme - Business Management
GIBS Business School
GautengFoundation Management Programme - Business Management
GIBS Business School
GautengNo Degree - Leadership Excellence Through Awareness & Practice
Nedbank
GautengNo Degree - Emotional Intelligence & Leading Others
Nedbank
GautengCertificate in Banking - Core Banking & Financial Services Regulatory Risk
Nedbank
GautengNo Degree - Coaching 4 Growth
Nedbank
GautengNo Degree - New Managers Series
Nedbank
GautengSkills
- Business Process Analysis
- Business Process Management
- Teamwork and Collaboration
- Customer Relationship Management
- Performance Improvement
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Attention to Detail
- Team motivation
- Influencing skills
- Employee Scheduling
- Motivational Abilities
- Customer Focus
- Staff Development
- Performance Coaching
- Performance Appraisal
- Stakeholder Management
- Service Delivery
- Technical knowledge
- Business Analysis
- Task Delegation
- Work Planning and Prioritization
- Reliable and Responsible
- Regulations Compliance
- Coaching and Mentoring
- Business Development
- Project Planning
- Leadership Development
Corecompetencies - Managefinancialandbusinessresults
Manage pipeline and turnaround times, Ensure rating is in line with national benchmark, Compile and analyze reports for team, Attain strategic business objectives, Networking with internal and external stakeholders, Ensure client satisfaction, Resolve client and stakeholder complaints, Lead onboarding process for Commercial Banking clients, Gather necessary information and documentation, Adhere to regulations and internal policies, Understand client needs and expectations, Avoid risk by training, coaching, and communicating on compliance and risk matters, Ensure correct role relevant access levels, Ensure team fulfillment, Ensure efficiencies in the team, Ensure compliance, Streamline operations and improve efficiency, On onboarding metrics, Of all mitigants/security documentation, Implement performance agreements, provide feedback, recognize and reward achievement, Address performance gaps, Create environment of teamwork, Identify training and development needs, Follow recruitment process, maintain high performing team, Nedbank Vision and Values, Ensure execution of preparations, Provide feedback, Support business strategies, Align with strategic intent, Support business optimization improvement
Motivation
I am a very reliable, hardworking individual. I learned everything I know through resilience, hard work, and perseverance. I have a well-balanced life and am dedicated in everything I do. I always strive towards perfection and ensure that I enjoy all I do to the fullest. My motto in life is if 'I do not know how to do something I will find out how to do it'. I am a person who strives towards challenges and sees it as an opportunity to better myself. I am always positive and believe it's not the problem that is the problem, but the way you handle the problem that is the problem. I always seek solutions for all 'problems' and do not allow matters to fester.
Firstlanguage
Afrikaans
Secondlanguage
English
Personal Information
- ID Number: 6811200044083
- Age: 55
- Date of Birth: 11/20/68
- Gender: Female
- Nationality: RSA
- Driving License: Code 08
- Marital Status: Married
Timeline
Integration Specialist - Retail & Commercial Banking Operations
Nedbank Ltd
05.2005 - Current
Operations Manager - Nedbank African Regions
Nedbank Ltd
05.2005 - Current
Business Banking Area Services Manager - Commercial Banking
Nedbank Ltd
05.2005 - Current
Team Leader Services - Commercial Banking
Nedbank Ltd
05.2005 - Current
Team Manager Services - Commercial Banking
Nedbank Ltd
05.2005 - Current
Services Manager - Commercial Banking
Nedbank Ltd
05.2005 - Current
Client Services Team Leader - Retail Banking
Nedbank Ltd
05.2005 - Current
Sales Team Leader - Retail Banking
Nedbank Ltd
05.2005 - Current
Cash Book
Smollan Retail Solutions Company
07.2004 - 04.2005
Debtors and Creditors
Smollan Retail Solutions Company
07.2004 - 04.2005
Branch Manager
Nedbank Ltd (Retail)
05.1987 - 06.2004
In-Store Manager
Nedbank Ltd (Retail)
05.1987 - 06.2004
Banker
Nedbank Ltd (Retail)
05.1987 - 06.2004
Team Leader
Nedbank Ltd (Retail)
05.1987 - 06.2004
Check Clerk
Nedbank Ltd (Retail)
05.1987 - 06.2004
Current Account Clerk
Nedbank Ltd (Retail)
05.1987 - 06.2004
Controller
Nedbank Ltd (Retail)
05.1987 - 06.2004
Enquiries Clerk
Nedbank Ltd (Retail)
05.1987 - 06.2004
Foreign Clerk
Nedbank Ltd (Retail)
05.1987 - 06.2004
Teller/Bulk Teller
Nedbank Ltd (Retail)
05.1987 - 06.2004
Savings and Investment Clerk
Nedbank Ltd (Retail)
05.1987 - 06.2004
Waste Clerk
Nedbank Ltd (Retail)
05.1987 - 06.2004
High School Diploma -
Hoër Meisiesskool Hugenote (1982-1986)
Management Development Programme - Business Management
GIBS Business School
No Degree - New Management Series
Nedbank
Middle Management Programme - Business Management
GIBS Business School
Foundation Management Programme - Business Management
GIBS Business School
No Degree - Leadership Excellence Through Awareness & Practice
Nedbank
No Degree - Emotional Intelligence & Leading Others
Nedbank
Certificate in Banking - Core Banking & Financial Services Regulatory Risk
Nedbank
No Degree - Coaching 4 Growth
Nedbank
No Degree - New Managers Series
Nedbank
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