Peneyambeko Tuleingepo Martin

❖ Customer Care Services

❖ Processes Payments (Telling when needed)

❖ Acting Team Leader in the absence of my Team leader

❖ Preparing weekly reports

❖ Sales and Customer service

❖ Loan applications

❖ Ensure all payments such as Loan Disbursements are done accurately and on time.

❖ Building and maintaining a relationship with our clients.

❖ Vehicle finance applications

❖ Opening New current, savings, loan and investment accounts

❖ Credit card applications

❖ Vault

v Counting Treasury

❖ Teller’s monthly surprise checks

❖ Insurance

❖ Investments

❖ Funeral plans

❖ Solving Customer queries

❖ Overdraft applications

❖ Home Loan applications

❖ Transferring, amending, and closing of accounts

❖Answered incoming customer inquiries with a focus on providing exceptional customer service.

❖ Developed and maintained positive relationships with customers through efficient communication.

❖ Identified customer needs by actively listening to their requests and complaints.

❖Resolved customer issues in an efficient and timely manner, escalating when necessary.

❖ Sales and service

❖ Administration duties

❖ Customer complaints

❖ Credit cards

❖ Overdraft applications

❖ Issuing statements to clients

❖ Issuing ATM cards to clients

❖ Marketing various bank products

❖ Cross selling to other business units such as stanlib

❖ Telling

❖ Scanning and capturing of waste

❖ Loading new and amendment of stop orders

❖ Funeral plan applications

❖ Loading notices

❖ Personal loans

❖ Vehicle finance

❖ Receiving, sending and recording faxes

❖ Counting treasury ❖ Issuing counter cheques to clients

❖ Registering clients for Internet and mobile banking

❖ Loading internet and ATM withdrawal limits

❖ Identifying sales strategies