Penelope Mokoka
Logistics Customer Service Clerk
Meadowlands
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
Work History
Dispatch Administrator
FLSmidth
10.2023 - Current
- Print Confirm shipment list from Aurora and confirm the loading area as per Aurora
- Create a packing list
- Collaborate and assist with the loading of customer orders to assigned vehicles
- Confirm shipment as per sales order and dispatched items
- Capture documents on teams and change status
- Collect signed POD from drivers within the specified timelines
- Analyse and capture POD on teams and send for invoicing
- Follow up and resolve all overdue and/or outstanding POD queries.
- Recorded and secured archives of customer requests, services performed, and other dispatch information to maintain accurate records and appropriate filing systems.
Site Admin Clerk / Logistics Clerk
Enaex Africa
10.2017 - 04.2023
- Responsible for site administration: record keeping of site documents and assuring all personnel have been through relevant training and induction
- Responsible for bulk raw material orders and submitting the information on a daily stock sheet
- Confirming deliveries with customers and understanding of specific customer needs
- Ensuring that delivery notes and waybills are correct and complete
- Managing, capturing, and processing site tracking and warehouse reports
- Fleet management: maintenance, services, and repairs of site LDV’s and MMU’s
- Diesel control: maintaining and monitoring the diesel logbook
- Creating purchasing requisition and ariba orders for all site requirements
- Managing and issuing of PPE and stationery
- Supporting site manager with administration
- Shared and implemented new ideas regarding work.
Logistics Clerk
Enaex Africa
10.2017 - 12.2021
- Receiving and confirming of orders from Mines
- Handing orders to Demand Planner and Site Manager to sign as confirmation on product availability
- Creating and confirming Stock Transport Orders
- Creating and changing Sales orders
- Printing delivery notes for each order / delivery
- Printing Dangerous Goods Declaration for each delivery note
- Print freight summary for each delivery note
- Confirming that each delivery has a valid transport permit CTP or TTP
- Hand SAP loaded orders / delivery notes to the magazine master for loading
- Receive previous day delivery notes (POD) from transporters
- Making sure that Post Goods Issue (PGI) is processed once valid POD has been received
- Receive explosives production sheets and confirm quantities daily
- Ensuring all products in transit from supplying plants are received monthly send all deviations found on stock balancing with supporting documentation to head office and follow up on corrections done monthly
- Creating Purchase Requisitions when required.
Customer Service Coordinator
Vector Logistics
07.2013 - 09.2017
- Handling Storages
- Invoicing
- Handling of queries
- Preparing and capturing debit and credit notes
- Reconciliation on stocks
- Batch queries
- Responsible for goods receipts (GRV’s), goods issues (GIV’s) and POD’s
- Ensuring that outside storages load stock as per delivery or shipment
- Exports
- Preparing and ensuring that export documents are valid and complete
- Checking stock expiry dates and permit expiry dates
- Organise with company Vet for health certificates and ensure testing is done from QA on all export stock
- Sending recon off to export controller for GL allocation
- Arranging with State Vet for signing permits
- Arranging with Intertek for inspections
- Forwarding of invoicing for clearing to relevant parties
- Ensure that all batches are blocked on receipt of order and released on day of loading
- Liaising with despatch department to ensure correct stock and batches are despatched.
Client Liaison Co-ordinator
Bidvest Panalpina Logistics
08.2011 - 06.2013
- Processing and confirming orders on SAP
- Liaising with the transport department regarding exports, local and long-distance deliveries
- Processing Stock Transfers from warehouse to warehouse
- Ensuring that local and exports orders are picked and despatched correctly
- Responsible for MSDS’s and Tremcards
- Ensuring that drivers comply to hazchem rules
- Ensuring monthly stock counts are done
- Informing receiving department of incoming containers
- Responsible for all the products in the sample store
- Confirm that the GRN/GIV, delivery notes, bill of entry packing list are placed into a file
- Estimating and forecasting for month-end.
Receptionist
Lee Botti and Associates
11.2008 - 08.2011
- Typing candidates cv and company documents
- General admin duties
- Direct visitors to the appropriate person and office
- Answer, screen and forward incoming phone calls
- Handling and calculating timesheets.
Administrator
Mosiamise Logistics
01.2007 - 11.2008
- Typing all company documents
- General admin duties
- Updating reports
- Handling and calculating timesheets
- Sending payment reminder letters to debtors
- Updating pricelist
- Travel arrangements, accommodation, flights
- Data management.
Education
Diploma in Travel and Tourism -
Damelin College
Johannesburg 01.2000 - 01.2001
Matric -
Edith Hinds High School
Johannesburg 01.1996 - 12.1999
Skills
Customer Service orientedundefined
References
References available on request
Timeline
Dispatch Administrator
FLSmidth
10.2023 - Current
Site Admin Clerk / Logistics Clerk
Enaex Africa
10.2017 - 04.2023
Logistics Clerk
Enaex Africa
10.2017 - 12.2021
Customer Service Coordinator
Vector Logistics
07.2013 - 09.2017
Client Liaison Co-ordinator
Bidvest Panalpina Logistics
08.2011 - 06.2013
Receptionist
Lee Botti and Associates
11.2008 - 08.2011
Administrator
Mosiamise Logistics
01.2007 - 11.2008
Diploma in Travel and Tourism -
Damelin College
01.2000 - 01.2001
Matric -
Edith Hinds High School
01.1996 - 12.1999
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