PENELOPE LERATO TLOU

Duties & Responsibilities
Drafting of Summonses- Drafting of Notices- Drafting of Judgement and Default Judgement- Drafting of Pleadings- Drafting of Section 129 / Letter of demand- Opening files- Liaising with the Attorney- Liaising with the Client (Bank)- Liaising with the Debtors

Desired Experience & Qualification
Good communicator

• SYSTEMS
• GhostPractice.
• Weconnectu.
• Registered communications.
• mid- city.
• Legal works.
• Master offices.
• Court online.
• Etsahwane.
• CBA Judgements.
• Winsms.
• Coordinated deposition scheduling for multiple witnesses across various jurisdictions to streamline the litigation process.
• Enhanced overall efficiency of the legal team by developing templates for commonly used pleadings or correspondence pieces.
• Promoted a positive work environment through strong teamwork, adaptability, and effective communication with colleagues at all levels.
• Assisted attorneys during trials by managing exhibits, taking notes on witness testimony, and organizing relevant materials for easy access.
• Provided invaluable support during settlement negotiations by preparing detailed summaries of party positions and potential outcomes.
• Prepared and processed invoices for attorney billing.
• Recovered outstanding debts by implementing effective collection strategies and maintaining professional communication with debtors.
• Increased recovered funds by initiating skip tracing efforts.

• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Worked well in a team setting, providing support and guidance.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Organized and detail-oriented with a strong work ethic.
• Resolved problems, improved operations and provided exceptional service.

• Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
• Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
• Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
• Cultivated long-term relationships with high-value clients to ensure repeat business and referrals.

• Debt Recovery Duties
• Collect outstanding debts from the debtors and reach collection target to ensure positive cash flow
• Maintain debtors accounts to ensure that the debt status is correct and updated
• Update System and upload documents
• Submit monthly reports per respective books
• Appoint external tracers and follow ups
• Drafting of Summonses
• Notices
• Pleadings
• Section 129
• Letter of demand
• Judgement
• Administration
• Liaising with clients
• Opening files
• Typing of contracts
• Assisting Snr Attorney with daily basis
• Contributed to a positive work environment by collaborating effectively with colleagues across departments involved in debt recovery efforts.