Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Pelonomi Mothibi

Pelonomi Mothibi

Call Centre Agent
Middleburg

Summary

I am a hard working individual and strive to reach my full potential in anything I do. I am also an honest, trustworthy, dependable and a very fast learner.

Overview

8
8
years of professional experience
4
4
Languages

Work History

Call Center Agent

Tugela Financial Services
Pretoria
08.2021 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer calls and emails to answer questions about products and services.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Sought out extra training opportunities to enhance customer relationship management abilities.

Call Centre Agent

Hollard Insurance
Pretoria
01.2018 - 01.2019
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Organized and detail-oriented with a strong work ethic.
  • Delivered services to customer locations within specific timeframes.

Field Agent Supervisor

hollard
Pretoria
01.2017 - 12.2018
  • Developed and maintained courteous and effective working relationships.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Resolved problems, improved operations and provided exceptional service.

Team Leader

hollard
Pretoria
01.2015 - 12.2017
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Promoted high standerds through personal example to help each member understand expected behavious and standards.
  • Reviewed, implemented and updated company records related to team activities for future reference.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Evaluated customer needs and feedback to drive product and service improvements.

Education

Grade 12 -

Hoerskool Elandspoort

Skills

Planning and Presentation Skillsundefined

Accomplishments

Hollard Insurance

  • Itumeleng Manganye
  • 0113512413/0727621811

Hollard Insurance

  • Justice Mushwana
  • 0113515428/0727037218

Hollard Insurance

  • Justice Mushwana
  • 0113515428/0727037218

Tugela Financial Services

  • Call Centre
  • 0128801560


Timeline

Call Center Agent

Tugela Financial Services
08.2021 - Current

Call Centre Agent

Hollard Insurance
01.2018 - 01.2019

Field Agent Supervisor

hollard
01.2017 - 12.2018

Team Leader

hollard
01.2015 - 12.2017

Grade 12 -

Hoerskool Elandspoort

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Pelonomi MothibiCall Centre Agent