Summary
Overview
Work History
Education
Skills
Timeline
Generic
Pello Marelle

Pello Marelle

Inside Sales Account Manager
Johannesburg

Summary

Dynamic Inside Sales Account Manager with proven success at Concentrix/Webhelp, adept at relationship building and negotiations. Achieved significant revenue growth through strategic account management and effective upselling. Skilled in CRM utilization and critical thinking, consistently exceeding targets while delivering exceptional customer service.

Experienced with managing large number of accounts and developing strategic sales plans tailored to client needs. Utilizes strong negotiation and communication skills to secure and maintain long-term client relationships. Track record of achieving sales targets and contributing to team success through collaborative efforts and innovative problem-solving.

Overview

14
14
years of professional experience

Work History

Inside Sales Account Manager

Concentrix/Webhelp
11.2023 - Current
  • Managing a portfolio of accounts, with an average estimate of 500+ accounts
  • Serviced accounts regularly to keep revenue high and capitalize on cross-selling and upselling opportunities.
  • Developing strategic relationships to secure renewals and increase sales
  • Proactively Identify potential sales opportunities within provided database including new customers
  • Developed exceptional rapport with customers to build trust and create value through guided buying decisions.
  • Responded promptly to customer enquiries, providing detailed product information and resolving issues.
  • Performed all campaign objectives
  • Implemented targeted sales strategies to meet revenue and volume targets whilst adhering to KPI demands
  • Utilized CRM systems to track sales activities, monitor account health, and forecast
  • Negotiated best prices with stakeholders to retain them in the business, also as upselling methods
  • Supported accounts receivable team by contacting client with
    unpaid invoices as agreed in client payment terms.
  • Liaised with internal departments to resolve client queries
  • Negotiated contract renewals with clients, achieving favorable terms for both parties' objectives



Inbound Sales Consultant

Endless Marketing
01.2019 - 06.2023
  • Utilized CRM software to track interactions, ensuring accurate record-keeping and efficient lead management.
  • Conducted cold calls to leads and sold different products
  • Expanded client base through proactive outreach to potential customers and effective follow-ups.
  • Brought forth excellent negotiation skills and business savvy attitude onboarding clients onto contracts.
  • Achieved and exceeded monthly targets for qualified leads and appointments set, contributing to team revenue goals.
  • Handled high volume lead based calls Upselling and cross selling
  • Daily administration updating client information and Productivity reports. Research through various mediums, qualifying potential leads.
  • Enhanced company reputation by delivering exceptional customer service during all stages of the sales process.
  • Resolved customer inquiries promptly and professionally, strengthening trust in both the sales consultant role and the organization.
  • Handling incoming calls.
  • Built a strong referral network by nurturing existing connections and actively seeking new opportunities for collaboration.
  • Managed and nurtured leads through the sales pipeline,
    progressing them from initial contact to qualification
  • Handled credit and debit card payment processing to complete purchasing experience.


Inbound Client Support

Verpakt Management Services
01.2016 - 12.2018
  • Handling high volume live chats and calls internationally
  • Assisting and handling client issues and inquiries
  • Analyzing client deposits versus client cash outs and bonus range to see if clients qualify for further bonuses or if they can be upgraded as casino VIP's and VVIP’s as per standard Casino protocol when their account has grown.
  • Liaising with various departments to fore-fill client account requests
  • Selling of casino products to entice clients that are no longer participating, on latest upgrades, promotions client retention
  • Handling incoming calls whilst on chat
  • Vikki dialing/Outbound calling to keep clients’ numbers high.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Met monthly targets

Sales Consultant

Telkom Direct Store
01.2011 - 12.2015
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Responded to telephone and in-person requests for information.
  • Provided sales and customer service assistance to walk-in traffic
  • Handling incoming face to face walk- ins’ of clients
  • Understanding clients’ needs in order to give the best service and advise accordingly on technical devices and contractual offers available in store
  • Advise on all promotional combos Fiber ADSL, Wi-Fi and Add On packages
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
  • Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
  • Stayed knowledgeable on latest product and services innovations and technological advancements through continuous training.
  • Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.

Education

Project Management SLP Diploma - Project Management

Varsity College
Pretoria
04.2001 -

Business Management And Administration SLP Diploma -

Varsity College
Pretoria, South Africa
04.2001 -

High School Diploma -

Royal Academy High
Queenstown, South Africa
04.2001 -

Skills

Leadership skills:

Timeline

Inside Sales Account Manager

Concentrix/Webhelp
11.2023 - Current

Inbound Sales Consultant

Endless Marketing
01.2019 - 06.2023

Inbound Client Support

Verpakt Management Services
01.2016 - 12.2018

Sales Consultant

Telkom Direct Store
01.2011 - 12.2015

Project Management SLP Diploma - Project Management

Varsity College
04.2001 -

Business Management And Administration SLP Diploma -

Varsity College
04.2001 -

High School Diploma -

Royal Academy High
04.2001 -

Similar Profiles

CREATE PROFILE
Pello MarelleInside Sales Account Manager