Peggy Pretty Mongwe
Cape Town
Summary
Customer Service Professional experienced in complaint resolution and team collaboration. Enhanced customer satisfaction through strong communication skills and attention to detail while maintaining a positive client-focused environment. Demonstrated adaptability and a strong work ethic in fast-paced settings, consistently delivering memorable customer experiences.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Quali
Genii analytics
Cape town Houtbay
07.2023 - Current
- Executed daily tasks with precision and attention to detail.
- Proposed creative solutions that improved team collaboration and project results.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.assessing calls live chats emails social media Facebook and WhatsApp join calibration with the client for MTN campaign send coaching feedback to MTN for the agent to receive coaching from the Team Leaders work on admin and spreadsheet.
Customer Service Representative
Bolder
Cape town Houtbay
02.2023 - 07.2023
- Resolved customer complaints through effective communication, improving overall customer experience.
- Assisted customers with product and service inquiries, enhancing customer satisfaction.
- Resolving customers' queries and doing escalation and resolving the queries also closing the ticket after escalation. Do both inbound and outbound calls to follow on the customer queries and resolve it.
- Processed orders and returns using internal systems and software.
Call centre agent
Home choice
Cape town Houtbay
01.2020 - 01.2023
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints effectively and efficiently.
- Assisted customers with inquiries regarding products and services.
- Provided product information and recommendations to customers.
- Collaborated with team members to enhance customer satisfaction.
- Maintained knowledge of current promotions and offers for customers.
- Documented interactions in customer relationship management systems.
Sales Advisor
NDA
Cape town Houtbay
02.2019 - 12.2019
- Calling clients assisting them with reducing the monthly installment for the overindebted accounts. Assist them with debt review and close the sale
Office Administrator
Too much wifi
Cape town Houtbay
11.2018 - 01.2019
- Coordinated schedules and meetings for staff and management.
- Managed office supplies and inventory for efficient operational flow.
- Maintained filing systems and organized documents for easy access.
- Handled customer inquiries and provided information promptly.
- Answered incoming calls in a professional manner and directed callers to appropriate personnel or department.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Composed correspondence such as letters, emails, memos, reports and other documents. Distributing vouchers to the retail stores. Book installations for customers to install wifi and register them to get connected on the wifi app.
Shop Assistant
Original tbags designs
Cape town Houtbay
01.2006 - 10.2018
- Greeted customers and provided assistance with product selection.
- Assisted customers with product selections and provided styling advice.
- Provided information about products and services to customers.
- Resolved customer complaints in a professional manner.
- Processed sales transactions accurately using point-of-sale system.
- Operated the cash register to process customer purchases accurately and efficiently.
- Maintained store organization and cleanliness to enhance shopping experience.
- Assisted in maintaining store appearance by stocking shelves, organizing displays, and ensuring cleanliness of the shop floor.
- Handled incoming shipments and ensured that all items were properly tagged and priced before placing them on shelves or counters for sale.
- Collaborated with team members to promote new products effectively.
- Supported promotional events by setting up displays and engaging customers.
- Participated in visual merchandising to showcase seasonal collections attractively.
- Collaborated with other staff members to ensure seamless operations within the store.
- Performed opening, closing procedures for the store including counting money in cash drawers at start, end of shifts.
Education
Computer Certificate - Computer And Information Systems
Izoko Lobomi
01.2008 - 06.2008
Bankuna High School
TzaneenSkills
- Customer relationship management
- Complaint resolution
- Issue resolution customer care Shop assistance admin and data capture call centre appointment setter production
- Order processing
- Sales forecasting
- Ticket escalation
- Administrative support
- Product knowledge
- Data entry
- Team collaboration
- Communication skills
- Problem solving
- Time management
- Attention to detail
- Coaching feedback
- Sales techniques
- Call handling
- Teamwork and collaboration
- Public speaking
- Calm under pressure
- Good Telephone Etiquette
- Basic math
- Decision-making
- Interpersonal communication
- Microsoft Word
- Social perceptiveness
- Written communication
- Multitasking Abilities
- Google drive
- Research
- Cultural awareness
- Organization
- Multichannel support
- Communication
- Analytical thinking
Languages
Xhosa
First Language
English
Advanced (C1)
C1
Tsonga
Advanced (C1)
C1
Zulu
Advanced (C1)
C1
Sotho
Advanced (C1)
C1
Afrikaans
Beginner (A1)
A1
Sepedi
Advanced (C1)
C1
Venda
Beginner (A1)
A1
Certification
- Drivers license code 08
- Certificate for computer
- Certificate in customer service
- Matric
Accomplishments
- Incentives
- Gifts
- Vouchers
- Cetrificate
Affiliations
- I watch news
- Read books
- Cook
- Walk to the beach
- Go out for coffee
References
References available upon request.
Customer care
- Receiving calls handling queries and resolving queries and close escalation tickets
Nicole contract 066 162 3887
Call centre
- Calling client pitching the sales handle objection and closing the deal.
- Karel 060 793 9942
QA
- Assessing calls live chats emails social media Facebook do calibarations and send coaching feedback.
Queen 079 506 6670
Timeline
Quali
Genii analytics
07.2023 - Current
Customer Service Representative
Bolder
02.2023 - 07.2023
Call centre agent
Home choice
01.2020 - 01.2023
Sales Advisor
NDA
02.2019 - 12.2019
Office Administrator
Too much wifi
11.2018 - 01.2019
Computer Certificate - Computer And Information Systems
Izoko Lobomi
01.2008 - 06.2008
Shop Assistant
Original tbags designs
01.2006 - 10.2018
Bankuna High School