Peggy Nkata
Waitress
Cape Town
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Motivated Job Title with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Waitress
President Hotel
Cape Town
12.2021 - 10.2023
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
Restaurant Waiter
The Westin Hotel
Cape Town
10.2016 - 08.2020
- Answered customers' questions, recommended items, and recorded order information.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Kept server areas clean and stocked to increase efficiency while working tables.
Youth Motivational Speaker
Love Life
Cape Town
01.2010 - 12.2013
- Implemented stories and anecdotes into speeches to make information more entertaining.
- Researched material extensively before writing informative speeches.
- Presented information regarding Subject to groups of Number people.
- Conducted needs assessments or surveys to determine interest in or satisfaction with wellness and fitness programs, events or services.
- Conducted classes and workshops for students on special topics of interest.
- Organized activities to promote learning and increase student enjoyment.
- Supported students in identifying, setting and achieving personal goals.
Home Health Care Provider
Ma-Afika Tikkun
Cape Town
09.2005 - 12.2008
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
Food Runner
Oakdale Bowling Club
Cape Town
07.2002 - 06.2005
- Maintained speed of service for food orders while minimizing errors and complaints.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Delivered correct food items to tables according to order documentation.
- Cultivated warm relationships with regular customers.
- Cleared tables immediately after guests left in preparation for next party.
- Organized and replenished supplies at food stations to optimize team performance.
Education
Grade 11 - Commercial Subjects
Gardens Commercial High School
Cape Town 01.1998 - 12.2001
Skills
To-go order preparation
Food spoilage prevention
Beverage preparation
High-volume dining
Food and beverage pairings
Food running
Stocking and replenishing
Cash handling
Hospitality service expertise
Timeline
Waitress
President Hotel
12.2021 - 10.2023
Restaurant Waiter
The Westin Hotel
10.2016 - 08.2020
Youth Motivational Speaker
Love Life
01.2010 - 12.2013
Home Health Care Provider
Ma-Afika Tikkun
09.2005 - 12.2008
Food Runner
Oakdale Bowling Club
07.2002 - 06.2005
Grade 11 - Commercial Subjects
Gardens Commercial High School
01.1998 - 12.2001