Peggy Mudarikiri
SALES ASSOCIATE
Johannesburg
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue and improving buying experience.Consistently recognized for excellence customer service.
Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
18
18
years of professional experience
Work History
SALES ASSOCIATE
HEINEMANN AMERICAS (ROYAL CARIBBEAN- ICON OF THE SEAS- WONDER OF THE SEAS - STAR OF THE SEAS)
06.2024 - Current
- Providing customer service before and after the sale.
- Opening and closing sales with cruise guests.
- Ensure all administrative duties are supported and executed, including collateral preparation and distribution.
- Assist the supervisor with inventory and merchandising strategy and reporting.
- Receiving deliveries and ensuring there is no discrepancies.
- Constantly achieving targets for Luxury handbags and Sunglasses.
SALES ASSOCIATE
EFFY JEWELRY (CARNIVAL - CONQUEST)
10.2023 - 04.2024
- Providing customer service before and after the sale.
- Opening and closing sales with cruise guests.
- Ensure all administrative duties are supported and executed, including collateral preparation and distribution.
- Assist the supervisor with inventory and merchandising strategy and reporting.
- Planning events and distributing promotional materials.
TEAM LEADER SERVICE CENTRE
DAISY TELECOMS
08.2018 - 09.2023
- Maintaining customer service satisfaction of 99.9%
- Building customer loyalty
- Maximizing sales revenue, profitability by achieving agreed sales targets.
CUSTOMER SUPPORT MANAGER
ARIBA
05.2013 - 07.2018
- Day to day running of support contact center
- Handling escalated support queries (SA /EU)
- Maintaining business relationships with current and prospective customers
FRONT DESK RECEPTIONIST
HOLIDAY INN
08.2008 - 12.2010
- Planning the arrival of guests and arranging of any special needs.
- Ensuring that all guests are served and all their needs are met
- Checking in and out of guests
Education
High School -
Hatfield Girls High
01-2000
Skills
Marketing
Client Retention
Customer needs assessment
Timeline
SALES ASSOCIATE
HEINEMANN AMERICAS (ROYAL CARIBBEAN- ICON OF THE SEAS- WONDER OF THE SEAS - STAR OF THE SEAS)
06.2024 - Current
SALES ASSOCIATE
EFFY JEWELRY (CARNIVAL - CONQUEST)
10.2023 - 04.2024
TEAM LEADER SERVICE CENTRE
DAISY TELECOMS
08.2018 - 09.2023
CUSTOMER SUPPORT MANAGER
ARIBA
05.2013 - 07.2018
FRONT DESK RECEPTIONIST
HOLIDAY INN
08.2008 - 12.2010
High School -
Hatfield Girls High