Peenias Pem Mwedziwa
Quality Business And Data Analyst
Heuweloord
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
8
8
years of post-secondary education
Work History
Business and Data Analyst
BCX
07.2015 - 05.2023
- Produced monthly reports using advanced Excel spreadsheet functions.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Documented effective and replicable methods for extracting data and organizing data sources.
- Collaborated with business-unit leaders to identify and prioritize problems.
- Synthesized complex analytics-derived insights into easy-to-understand, actionable recommendations for business users.
- Used statistical methods to analyze data and generate useful business reports.
- Developed required policies and procedures that reflected actual goals, tasks and workflows, while meeting all regulatory compliance requirements.
- Utilized data visualization tools to effectively communicate business insights.
- Analyzed transactions to build logical business intelligence model for real-time reporting needs.
- Upheld security and confidentiality of documents and data within area of responsibility.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Participated in requirements meetings to understand business needs.
- Extracted and interpreted data patterns to translate findings into actionable outcomes.
- Implemented business intelligence solutions to increase operational efficiency.
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
- Created dashboards to monitor and track key performance indicators.
- Deployed predictive analytics models to forecast future trends.
- Generated ad-hoc reports to evaluate specific business requirements.
- Created data models to support decision-making processes.
- Collaborated with stakeholders to identify business needs and data sources.
- Utilized data visualization techniques to present and explain complex data sets.
- Generated standard and custom reports to provide insights into business performance.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Developed and implemented data governance policies and procedures.
- Identified patterns and trends in large data sets and provided actionable insights.
- Designed and developed data pipelines to acquire, clean and process data.
- Managed and evaluated over 50 customer tickets per day and increased customer satisfaction by 15%.
- Built relationships and influenced and motivated employees to drive operational improvements
- Provided evaluative judgment based on analysis of information in complicated and unique situations and contributed to formulation of standards and strategies for functional areas
- Developed and improved integrated reporting and analysis capabilities
- Articulated risks and issues to communicate concerns to various levels of management
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations
- Interacted with internal customers to understand business needs and translate into requirements and project scope
Senior Quality Analyst
BCX
07.2011 - 05.2015
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Developed and maintained quality assurance procedure documentation.
- Defined and implemented quality initiatives to reduce risk.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Administered internal quality audits and assessed results to inform corrective action measures.
- Created and collaborated in implementation and maintenance of customer complaint log.
- Participated in departmental meetings to establish short- and long-term strategy.
- Liaised with vendors and end-users to uncover system optimization opportunities.
- Analyzed quality and performance data to support operational decision-making.
- Addressed non-conformance issues, pausing production to correct errors.
- Led process improvement projects to help operations meet and exceed quality standards and reduce costs.
- Created and revised procedures, checklists and job aids to reduce errors.
- Developed training materials, SOPs and work instructions to supplement new team member onboarding.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
- Managed and evaluated more than 100 customer voice calls per day.
- Defined and implemented quality initiatives to reduce risk
- Edited, proofed and critiqued internal documents to improve clarity
- Monitored KPIs to proactively address bottlenecks and quality issues
Food Production Manager
Douglasdale Dairies
09.2004 - 05.2011
- Implemented scheduled maintenance, retooling production status sheets and driving 30 tasks to achieve scheduling effectiveness.
- Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
- Enforced health and safety protocols to promote safe working environment.
- Implemented quality control system to review products against technical specifications and corporate standards.
- Scrutinized production output and identified areas for improvement.
- Monitored inventory levels and restocking schedules to avoid production delays from unavailable materials.
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
- Analyzed production data and prepared reports for senior management.
- Trained in and implemented emergency response procedures to protect team members and property.
- Created and oversaw production schedules and adjusted as needed to meet deadlines.
- Updated logs and submitted timely reports detailing activities in line with regulatory standards.
- Coordinated with other departments to align production with customer requirements.
- Collaborated with technical and administrative teams to develop and implement successful corrective plans.
- Researched latest industry trends and technologies, boosting knowledge and understanding of industrial production.
- Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
- Evaluated employee performance and provided feedback and training as needed.
- Utilized data analysis tools to identify and resolve production issues.
Food Production Supervisor
Dairiboard
01.2000 - 08.2004
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Set and oversaw weekly and special event menu plans.
- Controlled expenses and boosted profitability by managing labor costs.
- Maximized team productivity by expertly delegating tasks to factory staff.
- Monitored factory production and supplies to prevent waste.
- Controlled production costs and managed inventory.
- Implemented scheduled maintenance, retooling production status sheets and driving 20 tasks to achieve scheduling effectiveness.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Planned and executed promotions and special events in close collaboration with management.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced production environments.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Education
High School Diploma -
09.2021 - 04.2023
- Analyze data to answer questions
- Data results visualization
- Prepare data for exploration
- Process data from dirty to clean
- Share data through the art of visualization
- Complete a case study
GED -
09.2021 - 04.2023
- Introduction to analytics
- Descriptive statistics
- Estimation of hypothesis testing
- Playing with data
- Regression
- Model Comparison and further improvement
- Factor analysis and component analysis
Some College (No Degree) - Agricultural Education
01.1991 - 12.1993
Some College (No Degree) - International Agriculture
07.1985 - 12.1987
Skills
Business Needs Analysis
Report Writing
Data collection and management
Data gathering and review
Data analysis
Quality Assurance
Effective Communication
Requirements Definition
Data Validation
Process Improvement
Data Formatting
SQL
Data Quality Assurance Processes
Analytical Problem Solving
Timeline
Google Coursera - High School Diploma,
09.2021 - 04.2023
Umuzi Institute - GED,
09.2021 - 04.2023
Business and Data Analyst - BCX
07.2015 - 05.2023
Senior Quality Analyst - BCX
07.2011 - 05.2015
Food Production Manager - Douglasdale Dairies
09.2004 - 05.2011
Food Production Supervisor - Dairiboard
01.2000 - 08.2004
University of Zimbabwe - Some College (No Degree), Agricultural Education
01.1991 - 12.1993
Esigodini College of Agriculture - Some College (No Degree), International Agriculture
07.1985 - 12.1987