Pectunia Biyela

· Responsible for the end to end processing of Import Letters of Credit to ensure that transactions are in accordance with international standard banking practice, rules and regulations with a view of avoiding reputational and financial risk for the Standard Bank Group. Perform checking of documents presented in accordance with the terms and conditions under the Letter of Credit subject to International Standard Banking Practice (ISBP), Uniform Customs and Practice for Documentary Credits (UCP600), International Standby Practice (ISP98) rulings

· To provide quality foreign exchange information, sales and product application service to customers.

· To ensure that subordinates are fully trained and equipped to meet customer requirements.

· To understand and manage the risks involved with each transaction by ensuring that all bank, exchange control (Excon) and reserve bank rules and regulations are strictly adhered to.

· To maintain a high level of integrity and ethical standards.

· Identifies and processes customer debit/credit transaction need accurately and efficiently including the encashment of cheques within certain limits.

· Complete all compliance training within laid down timelines

· Ensures that there is enough staff in place to meet the fluctuating demands of customers by effectively interpreting and actioning the data provided by the Branch Scheduling Tool (BST).

· Maintains and updates all administration pertaining to the BST.

· Updates, edits and publishes schedules drawn from BST.

· Assists in the balancing of cash when necessary.

· Ensures that laid-down procedures as per GRG with regards to teller’s differences are adhered to.

· Scrutinises balancing attempts by tellers systematically.

· Ensures that cash summaries are completed according to laid down procedures as stipulated in GRG.

· Actions withdrawal summaries on the system.

· Ensures that the frontline area presents a tidy, professional image to customers.

· Ensures that the correct procedures as stipulated in GRG for handling and movement of cash assets in the branch are adhered to.

· Ensures that the correct security procedures are adhered to when cash is delivered to/collected from relevant cash transit company (SBV).

· Orders and arranges clearing of surplus cash.

· Receives notes and specie from tellers to be lodged into treasury.

· Monitors cash trends and ensures cash holdings are within prescribed limits

· Controls seals for bags used for cash clearances.

· Assists the controlling officer with surprise checks of tellers and ATM’s.

· Ensures that all differences are handled as outlined in Group Reference guide

Ensures that excess branch cash holdings are reported as outlined procedure

• Interacted with customers by phone, email, or in-person to provide information.
• Completed research, compiled data, updated spreadsheets, and produced timely reports.
• Sorted and organized files, spreadsheets, and reports.
• Analyzed problems and worked with teams to develop solutions.

• Wrote service orders and updated schedules.
• Discussed options with clients and determined appropriate plans.
• Applied advanced skills and knowledge of on daily basis.
• Documented payment details and personal information on customer accounts.
• Provided information about service procedures and expected timelines.

• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Cultivated interpersonal skills by building positive relationships with others.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Proven ability to develop and implement creative solutions to complex problems.

• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Examined tellers' reports of daily transactions for accuracy.
• Counted cash drawers and made bank deposits.
• Promoted bank's products and services by consistently cross-selling to customers.
• Researched and resolved customer issues on personal savings, checking, and line of credit accounts.
• Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.