PEBETSE MAGAGULA
Fraud Detection Analyst
Langaville
Summary
Fraud Detection Specialist with expertise in analytical risk assessment and fraud prevention methodologies. Leverages data analysis, machine learning, and compliance frameworks to identify and mitigate fraud across industries. Recognized for fostering collaboration and adapting to regulatory changes while delivering measurable results through pattern recognition, anomaly detection, and technology-driven solutions.
Overview
14
14
years of professional experience
Work History
Fraud Detection Analyst
Standard Bank
10.2022 - Current
- Detecting and Analyzing fraudulent activities in customer's account.Preventing Fraud.Communicating and alerting customers with relevant approved information.
- Provided valuable insights to stakeholders by preparing detailed reports on fraud cases and related trends.
- Worked closely with law enforcement agencies during cybercrime investigations, providing valuable insights and evidence to support legal proceedings.
- Performed thorough investigations of suspicious transactions, leading to the successful recovery of stolen funds.
- Assisted in creating training materials for new team members, resulting in faster onboarding and increased productivity.
- Reduced instances of fraud by proactively identifying patterns and trends in fraudulent activities.
- Analyzed large volumes of complex data sets using various statistical methods, uncovering hidden patterns indicative of fraudulent activity more efficiently than traditional approaches allowed.
- Implemented machine learning techniques for real-time analysis of transactional data, significantly enhancing early warning capabilities against potential frauds.
- Increased efficiency of fraud detection systems by continuously optimizing monitoring processes and procedures.
- Developed a comprehensive database of known fraudsters and their methods, serving as a critical resource for ongoing investigations and future prevention efforts.
- Improved customer trust by effectively resolving disputes related to suspected fraudulent transactions or false alarms.
- Conducted regular audits of the organization''s risk controls, ensuring compliance with industry standards and regulatory requirements.
- Evaluated external data sources for integration into existing fraud detection models to improve overall performance and effectiveness.
- Streamlined communication between departments by establishing clear reporting protocols during the investigation process, reducing case resolution timeframes.
- Developed customized rules and algorithms for improved accuracy in detecting fraudulent activities, ensuring timely intervention and prevention of losses.
- Maintained a high level of knowledge about emerging fraud schemes, enabling proactive response to potential threats.
- Participated in industry conferences to stay up-to-date on best practices in fraud detection and prevention methodologies.
- Optimized existing case management systems by implementing process improvements, leading to increased speed in resolving high-priority incidents.
- Enhanced fraud detection capabilities by implementing advanced analytical techniques and tools.
- Collaborated with cross-functional teams to develop comprehensive risk management strategies for mitigating potential threats.
- Evaluated customer data to identify and prevent fraudulent activities.
- Contributed to developing business continuity plans focused on minimizing the impact of fraudulent incidents on operations while protecting sensitive customer information.
- Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
- Collaborated with team members to identify fraud trends and develop strategies to combat fraudulent activities.
- Summarized all key information regarding investigation into detailed report for delivery to the client.
- Informed customers of fraudulent activity, helping to mitigate potential losses.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
Educators Assistant
Redumeletswe Primary school
12.2020 - 04.2021
- Getting the classroom ready for lessons,listening to children read, reading to them or telling them stories,helping children who need extra support to complete tasks,helping teachers to plan learning activities and complete records,supporting teachers in managing class behaviour,supervising group activities,looking after children who are upset or have had accidents,clearing away materials and equipment after lessons,helping with outings and sports events,taking part in training ,carrying out administrative tasks
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
- Monitored student progress and adjusted instruction to meet individual needs.
- Assessed student performance and provided feedback to facilitate student success.
Student assistant call center agent
University of Johannesburg
12.2012 - 02.2013
- Providing customers with right and relevant information.Answered all queries.Assisted and guided students how to use New systems or Programmes installed in the student portal.
- Provided excellent customer service to students and staff at the front desk, addressing inquiries and concerns promptly.
Education
Money Laundering Detection And Investigation - Money Laundering
University of Pretoria Enterprise
Pretoria,South Africa 04.2001 -
National Diploma - Public Relations and Communication
University of Johannesburg
Johannesburg,South Africa 04.2001 -
Facilitate Learning - US ID:117871 Facilitate Learning NQF Level 5
Mass Computer Training
Thohoyandou, South Africa 04.2001 -
Banking Certificate - Banking Certificate
Cornerstone Solutions Performance
Johannesburg, South Africa 04.2001 -
Work For Work Bridge - Work For Work Bridge
Harambee Youth Accelerator
Johannesburg, South Africa 04.2001 -
High School Diploma -
Letebele Marishane Secondary
Sekhukhune District,Limpopo 04.2001 -
Skills
Fraud prevention
Fraud analysis
Transaction monitoring
AML compliance
Data analysis
Risk assessment
Investigative skills
Activity monitoring
Decision-making
Loss prevention
Investigation techniques
Analytical thinking
Decision-making
Leadership
Teamwork and collaboration
Communication skills
Dispute resolution
Detail-oriented
Adaptability
Research skills
Banking operations
Report writing
Data interpretation
Research skills
Timeline
Fraud Detection Analyst
Standard Bank
10.2022 - Current
Educators Assistant
Redumeletswe Primary school
12.2020 - 04.2021
Student assistant call center agent
University of Johannesburg
12.2012 - 02.2013
Money Laundering Detection And Investigation - Money Laundering
University of Pretoria Enterprise
04.2001 -
National Diploma - Public Relations and Communication
University of Johannesburg
04.2001 -
Facilitate Learning - US ID:117871 Facilitate Learning NQF Level 5
Mass Computer Training
04.2001 -
Banking Certificate - Banking Certificate
Cornerstone Solutions Performance
04.2001 -
Work For Work Bridge - Work For Work Bridge
Harambee Youth Accelerator
04.2001 -
High School Diploma -
Letebele Marishane Secondary
04.2001 -