Hi, I’m
Pearl Van Schoor
Working In Retail
Paarl
Summary
Hardworking employee enthusiastic about the learning field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
23
years of professional experience
5
years of post-secondary education
Work History
Clicks GroupPaarl
Service Advisor
12.2013 - Current
Job overview
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Developed estimates by costing materials, supplies, and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Documented problems and corrective actions to maintain records.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Developed process improvements to enhance overall delivery of service.
- Suggested additional services to customers in order to meet upsell goals.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Romacor Wellington
Artisit
01.2001 - 12.2012
Job overview
- Ordered and maintained adequate supply of materials, supplies, and equipment.
- Maintained and shared portfolios of artistic work to demonstrate styles, interests, and abilities with potential customers.
- Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
- Created custom drawings and paintings using fine oils, acrylics, and charcoal on high quality canvas.
- Contributed to creative process through original ideas and inspiration.
- Implemented artistic vision to give art purpose and meaning.
- Created concept designs and sketches to develop images and scenes.
- Created commissioned artwork for organizations and private clients.
- Used oil and acrylic paints, watercolors and digital media to create art pieces.
Education
Noorder Paarl Secondery SchoolPaarl
None from None
01.1996 - 12.2000
Skills
Complaint resolution
Telemarketing expertise
Sales expertise
Staff education and training
Till counting
Client rapport
Retail store support
Training development aptitude
Multi-line phone talent
Retail materials management
Stocking and replenishing
Professional telephone demeanor
Timeline
Service Advisor
Clicks Group
12.2013 - Current
Artisit
Romacor
01.2001 - 12.2012
Noorder Paarl Secondery School
None from None
01.1996 - 12.2000
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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