Hygiene Controller
Samrand
- Maintained cleanliness and hygiene in offices and warehouse through sweeping, mopping, vacuuming, and dusting.,Regularly cleaned kitchen and toilets to uphold strict hygiene standards.
Pearl Makola
Customer Service
Johannesburg,GP
Work History
Retention Agent
Midrand
- Assisted customers with inquiries and issues to enhance retention rates.
- Developed efficient follow-up processes for customer interactions, improving satisfaction.
- Executed retention strategies to address customer concerns and prevent churn.
- Analyzed customer feedback to identify trends and recommend improvements.
- Collaborated with teams to create targeted communication campaigns for at-risk customers.
Retention Agent
Roodepoort
- Trained new staff on best practices for customer engagement and retention techniques.
- Monitored performance metrics to ensure alignment with company retention goals.
- Led initiatives to streamline workflows, enhancing overall team efficiency in customer support.
- Managed high call volume while maintaining a professional demeanor, resulting in positive feedback from customers.
Customer Service Representative
Roodepoort
- Assisted customers with inquiries and product selection to enhance satisfaction.
- Processed orders efficiently, ensuring accuracy and timely delivery of products.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Maintained knowledge of product features and promotions to provide informed recommendations.
Timeline
Hygiene Controller
Samrand
Retention Agent
Midrand
Retention Agent
Roodepoort
Customer Service Representative
Roodepoort