Pearl Gumede
Durban
Summary
Detail-oriented office and administrative support professional with a proven track record of high productivity and efficient task completion. Expertise in data entry, record management, and customer service enhances operational effectiveness. Strong organizational, time management, and communication skills consistently drive performance to exceed workplace expectations.
Overview
6
6
years of professional experience
Work History
Teachers Assistant - Marking Centre
Department of Education
Durban
11.2023 - Current
- Labeled containers, container tags, or products using marking tools such as labels or ink stamps.
- Instructed students on proper test-taking procedures, such as marking answers correctly and not talking during the examination period.
- Advised teachers on best practice when setting examinations and marking schemes.
Cashier
McDonalds Foods
Durban
07.2021 - 07.2022
- Adhered to social distancing protocols and wore mask or face shield.
- Offered customers carry-out service at completion of transaction.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Issued receipts, refunds, credits or change due to customers.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Accepted cash and credit card payments, issued receipts and provided change.
Customer Care Call Supervisor
CCI South Africa
Durban
01.2019 - 01.2020
- Acted as a liaison between upper management and staff, facilitating open communication.
- Determined consumer needs to provide products and services appealing to larger market.
- Collaborated with other departments to coordinate workflow processes between teams.
- Implemented quality control measures, significantly reducing error rates.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored operations and reviewed records and metrics to understand company performance.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
Education
Matric -
Ridge Park College
Durban 11-2014
Bachelor of Science -
Howard College
DurbanSkills
- Project coordination
- Product and service sales
- File and record keeping
- Positive and professional
- Event planning
- Time management
- Conflict resolution
- Support services
Personal Information
- ID Number: 9512120502088
- Disability: None
- Health Status: Good
- Date of Birth: 12/12/95
- Gender: Female
- Nationality: South African
- Marital Status: Single
Valid drivers license
Yes
Criminal offence
None
Languages
- English
- IsiXhosa
References
References available upon request.
Timeline
Teachers Assistant - Marking Centre
Department of Education
11.2023 - Current
Cashier
McDonalds Foods
07.2021 - 07.2022
Customer Care Call Supervisor
CCI South Africa
01.2019 - 01.2020
Matric -
Ridge Park College
Bachelor of Science -
Howard College
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