Pearl Dube
Documents Controller
Nelspruit
Summary
Proven track record in enhancing document management systems and client relations at Veritas Digital, showcasing exceptional problem-solving and communication skills. Spearheaded initiatives that reduced errors by 30%, demonstrating a strong ability to multitask and lead teams towards achieving operational excellence. Excelled in roles requiring digital file organization and teambuilding, driving continuous improvement and efficiency.
Overview
14
14
years of professional experience
Work History
Documents Controller
Veritas Digital
Nelspruit, South Africa
03.2022 - Current
- Conducted regular trainings on best practices in document control, fostering continuous professional development within the team.
- Reduced errors in document submissions with thorough quality checks before distribution.
- Implemented a user-friendly system for tracking outstanding deliverables, resulting in improved accountability among team members.
- Assisted in meeting deadlines by prioritizing high-impact tasks and coordinating efforts among team members.
Client Liaison Officer
Optima Tax & Solutions
Nelspruit, South Africa
02.2021 - 07.2021
- Collaborated closely with management on strategies to improve overall client satisfaction and engagement within the company.
- Streamlined communication between departments, ensuring efficient resolution of client requests and concerns.
- Provided valuable insights for process improvements, leading to more efficient operations within the organization.
- Collaborated with internal teams to develop customized solutions that addressed unique client challenges.
Reservations Agent
Duma Lodge
Nelspruit, South Africa
02.2020 - 11.2020
- Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
- Handled billing information over phone.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Provided outstanding customer service by addressing client inquiries and resolving issues professionally and courteously.
Legal Receptionist
Boschoff Incorporated
Nelspruit, South Africa
04.2019 - 06.2019
- Ensured prompt delivery of legal documents to clients via mail or courier service, promoting effective communication within deadlines.
- Effectively navigated State clerk, court and judicial websites.
- Assisted with drafting legal correspondence, contributing to timely communication between attorneys and clients.
- Provided assistance during trial preparations by compiling exhibits, organizing evidence materials, and liaising with expert witnesses as needed.
Administrative Assistant
AUNISA
Nelspruit, South Africa
06.2018 - 08.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Office Supervisor
Lipco Law for All
Nelspruit, South Africa
09.2016 - 08.2017
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Upheld strict confidentiality standards when handling sensitive information or documentation.
- Updated reports, managed accounts, and generated reports for company database.
- Created, prepared, and delivered reports to various departments.
- Provided materials preparation, notes and minute taking for meetings.
- Assisted in recruiting top talent by conducting interviews, reviewing resumes, and making hiring recommendations to upper management based on candidate qualifications.
Credit Controller
Bidvest Bakery
Nelspruit, South Africa
03.2016 - 07.2016
- Collaborated with other departments to resolve billing errors, ensuring timely payment from clients.
- Reached out to customers to check on payments and convey options.
- Obtained payments and entered details into system.
- Reviewed customer accounts for compliance with repayment obligations.
- Performed checks of customer creditworthiness and current situations.
Filing Clerk
Fermar
Nelspruit, South Africa
02.2013 - 03.2015
- Increased productivity with accurate data entry and meticulous record-keeping practices.
- Upheld confidentiality of information to avoid potential data breaches and client lawsuits.
- Supported team members, providing necessary documents and files for efficient decision-making processes.
- Contributed to a positive workplace culture by collaborating with colleagues on various projects requiring detailed documentation management.
- Managed physical records storage, ensuring proper labeling, organization, and safekeeping of essential documents.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Enhanced document accessibility for colleagues by consistently updating digital filing systems.
Debt Collector
Very Red Collections
Nelspruit, South Africa
03.2010 - 12.2012
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Maintained consistently high success rate of collecting on overdue accounts.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Collected on delinquent accounts to reduce overdue balances.
- Achieved performance goals on consistent basis.
Education
Bachelor Of Information Science - Information Science
UNISA
Nelspruit, South Africa Skills
Project assistance
Mail merging
Recordkeeping skills
Digital file organization
Problem-Solving
Excellent Communication
Good Telephone Etiquette
Written Communication
Multitasking Abilities
Teambuilding
Timeline
Documents Controller
Veritas Digital
03.2022 - Current
Client Liaison Officer
Optima Tax & Solutions
02.2021 - 07.2021
Reservations Agent
Duma Lodge
02.2020 - 11.2020
Legal Receptionist
Boschoff Incorporated
04.2019 - 06.2019
Administrative Assistant
AUNISA
06.2018 - 08.2018
Office Supervisor
Lipco Law for All
09.2016 - 08.2017
Credit Controller
Bidvest Bakery
03.2016 - 07.2016
Filing Clerk
Fermar
02.2013 - 03.2015
Debt Collector
Very Red Collections
03.2010 - 12.2012
Bachelor Of Information Science - Information Science
UNISA
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