Pauline Van Staden

• Sourcing, delivery, and inventory management.
• Develop supplier relationships to ensure quality and timeliness.
• Implement strategies to minimize excess stock and reduce costs.
• Coordinate production schedules to align with customer demand.
• Ensure quality control standards are maintained.
• Collaborate with design and production teams on specifications and timelines.
• Manage warehousing, transportation, and product distribution.
• Develop efficient distribution strategies for timely delivery.
• Optimize shipping processes for cost reduction and improved delivery times.
• Lead and mentor operations team to foster collaboration and improvement.
• Identify operational inefficiencies and implement improvements.
• Collaborate with sales and marketing to understand customer needs.
• Incorporate customer feedback into product development.
• Address operational issues impacting customer satisfaction.
• Develop and manage operations budget for effective resource allocation.
• Monitor expenses and identify cost-saving opportunities while maintaining quality.

• Assist the sales team in managing customer accounts and inquiries.
• Prepare sales reports and presentations for management and sales meetings.
• Handle order processing, invoicing, and tracking shipments.
• Serve as a point of contact between the sales team, customers, and other departments (such as marketing, finance, and logistics).
• Communicate sales information and updates to stakeholders.

Maintain and update customer databases and CRM systems.

• Analyze sales data to identify trends and opportunities for improvement.
• Coordinate sales activities, including scheduling meetings and product demonstrations.
• Assist in the planning and execution of sales campaigns and promotions.
• Build and maintain relationships with clients and prospective customers.
• Address customer concerns and provide solutions as needed.
• Prepare and manage sales documentation, including contracts and proposals.
• Assist with budgeting and forecasting for the sales department.

• Strategically plan and manage logistics, transportation, and customer services
• Track quality, quantity, stock levels, delivery times, transport costs, and efficiency
• Resolve problems or complaints as they arise
• Comply with laws, regulations, and ISO requirements
• Meet and collaborate with management to assess reliability of suppliers and vendors
• Identify solutions for ongoing problems with suppliers and vendors
• Remain proactive and take initiative to achieve desired outcomes
• Stay committed to a future vision and a solid idea of success
• Excel both individually and as a team player
• Commit to adding to knowledge and skills base
• Ensure compliance with all policies, procedures, and regulations
• Ensure availability of adequate resources to achieve goals
• Perform employee and team evaluations to identify growth opportunities (performance appraisals)
• Utilize a strong working knowledge of MS Office
• Develop organizational policies (SOP)
• Hire and train administrative staff
• Design and implement training manual for sales admin staff development
• Liaise with other departments
• Update Heads of Departments (HODs) on business performance through reports
• Oversee day-to-day operations

• Organize and prioritize work to complete assignments and reports efficiently and on time
• Stay proactive and initiate actions to achieve desired outcomes
• Collaborate on high-priority projects with tact and attention to detail
• Remain committed to a future vision and a clear definition of success
• Excel individually and as a team player
• Dedicate efforts to expanding knowledge and skills
• Ensure compliance with all relevant policies, procedures, and regulations
• Guarantee availability of adequate resources to achieve goals
• Conduct employee and team evaluations to identify growth opportunities (performance appraisals)
• Utilize strong working knowledge of MS Office
• Develop organizational policies (Standard Operating Procedures - SOP)
• Hire and train administrative staff, including designing and implementing a training manual for sales admin development
• Liaise with other departments for collaboration
• Update Heads of Departments (HODs) on business performance through reports
• Oversee day-to-day operations to ensure smooth functioning

• Overseeing day-to-day operations
• Proactively took initiative to achieve desired outcomes
• Committed to a future vision and solid idea of success
• Dedicated to expanding knowledge and skills base
• Ensured compliance with all policies, procedures, and regulations

• Assist Branch Manager in running the Branch following Company policies & procedures
• Provide support to other managers, PAs, and employees as needed
• Complete month-end tasks within the designated timeframe
• Handle general administration duties
• Assist co-workers with understanding the system
• Build and maintain good customer relationships (both internal and external)
• Arrange meetings with staff and clients
• Assist manager with month-end tasks and daily duties/procedures
• Conduct interviews and structure staff packages
• Motivate staff and optimize team performance
• Facilitate conflict resolution training for staff
• Propose new methods and ideas beneficial to the company
• Manage Branch Manager's diary
• Perform data capturing tasks
• Answer telephone inquiries

Games: Roulette / Blackjack / Poker / Punto Banco / Baccarat

• Management of Staff (±75 per Shift) in accordance of Company &

Gaming Board Procedures, Policies, Rules & Regulations

• Shift Allocation / Pit Allocations

• Assessments (Incl. Feedback) / Monthly/ Weekly Reports

• Assisting co-workers with Industry & “GAME” UNDERSTANDING

• Building & maintaining good customer relationships / Staff motivation,

Optimization off staff performance / Training & Development off staff

• Conflict Resolution / Analyzing Training Needs

• Co Coordinating All training activities / providing feedback on

succession plans

• Chaired Disciplinary Hearings & Appeals

• Constant expression of new methods and ideas that would be

beneficial to the company

Casino's worked in - The Carousel / Wild Coast Sun /

Carnival City / Boardwalk / Flamingo, South Africa

Games: Roulette / Blackjack / Poker / Punto Banco / Baccarat

• Dealing, Supervising & Training according to Company & Gaming Board

Procedures, Policies, Rules & Regulations

• Training & Developmentoff staff / Assessments (Incl. Feedback)

• Assisting co-workers with Industry & “Game “Understanding

• Building & maintaining good customer relationships / Staff motivation

• Optimization off staff performance

• Began my Casino career at The Carousel as a trainee dealer and worked

my way up to Pit Manager