Paulinah Monyamane
Customer Service Manager
Pretoria ,GP
Overview
18
18
years of professional experience
Work History
HR Manager/ Customer Service
Food Lover's Market Menlyn
Pretoria
11.2017 - Current
- Motivated employees through special events, incentive programs, and constructive feedback.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation and employment postings, hiring proposals and new hire onboarding.
- Reviewed business goals to recommend new HR approaches, policies and procedures for continual improvements focused on meeting business objectives and enhancing productivity.
- Managed employee disputes by employing conflict resolution techniques.
- Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
- Created vision and goals for HR team and motivated staff to achieve excellence in customer support and core HR processes.
- Motivated employees through special events and incentive programs.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Implemented performance reviews and motivational strategies to elevate HR team results.
Occupational Health and Safety Trainee Manager
Food Lover's Market
Pretoria Menlyn
06.2015 - 11.2017
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Hot Foods Supervisor
Food Lover's Market Montana
Pretoria
06.2010 - 06.2015
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
General Assistant HotFoods Department
Food Lover's Market
Pretoria Montana
11.2007 - 05.2010
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Self-motivated, with a strong sense of personal responsibility.
- Strengthened communication skills through regular interactions with others.
Education
Matric -
Lehlabile Secondary School
Mamelodi East 2001 - 2005
Skills
Customer service management
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you really look closely, most overnight successes took a long time.
Steve Jobs
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Personal Information
Surname:Monyamane
First Name: Paulinah
Title :Miss
Home Adress: 16541 Mamelodi East P.O Rethabile 0122
Cellphone Number:0670581279
Date of Birth:1988/08/25
Age:37
Identity Number:8808250785084
Nationality:South African
Marital Status:Single
Health:Good
Drivers License:Code10 and Pdp
Criminal record:None
Language:English ,Sepedi and Zulu
Hobbies:Hiking and Camping
Sports :Swimming and Running
Timeline
HR Manager/ Customer Service
Food Lover's Market Menlyn
11.2017 - Current
Occupational Health and Safety Trainee Manager
Food Lover's Market
06.2015 - 11.2017
Hot Foods Supervisor
Food Lover's Market Montana
06.2010 - 06.2015
General Assistant HotFoods Department
Food Lover's Market
11.2007 - 05.2010
Matric -
Lehlabile Secondary School
2001 - 2005