Overview
Work History
Education
Skills
Work Availability
Quote
Summary
Timeline
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Paulinah Monyamane

Paulinah Monyamane

Customer Service Manager
Pretoria ,GP

Overview

18
18
years of professional experience
5
5
years of post-secondary education

Work History

HR Manager/ Customer Service

Food Lover's Market Menlyn
Pretoria
11.2017 - Current
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation and employment postings, hiring proposals and new hire onboarding.
  • Reviewed business goals to recommend new HR approaches, policies and procedures for continual improvements focused on meeting business objectives and enhancing productivity.
  • Managed employee disputes by employing conflict resolution techniques.
  • Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
  • Created vision and goals for HR team and motivated staff to achieve excellence in customer support and core HR processes.
  • Motivated employees through special events and incentive programs.
  • Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
  • Implemented performance reviews and motivational strategies to elevate HR team results.

Occupational Health and Safety Trainee Manager

Food Lover's Market
Pretoria Menlyn
06.2015 - 11.2017
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Hot Foods Supervisor

Food Lover's Market Montana
Pretoria
06.2010 - 06.2015
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

General Assistant HotFoods Department

Food Lover's Market
Pretoria Montana
11.2007 - 05.2010
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Self-motivated, with a strong sense of personal responsibility.
  • Strengthened communication skills through regular interactions with others.

Education

Matric -

Lehlabile Secondary School
Mamelodi East
2001 - 2005

Skills

Customer service management

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

If you really look closely, most overnight successes took a long time.
Steve Jobs

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Timeline

HR Manager/ Customer Service

Food Lover's Market Menlyn
11.2017 - Current

Occupational Health and Safety Trainee Manager

Food Lover's Market
06.2015 - 11.2017

Hot Foods Supervisor

Food Lover's Market Montana
06.2010 - 06.2015

General Assistant HotFoods Department

Food Lover's Market
11.2007 - 05.2010

Matric -

Lehlabile Secondary School
2001 - 2005

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Paulinah Monyamane Customer Service Manager