Paulinah Matlala
Specialist
Johannesburg South,South Africa, Gauteng
Summary
Dynamic and result-oriented Selection Specialist with a proven track record in managing end-to-end selection processes for tech-focused programmes. Adept at collaborating with stakeholders, optimising systems, and driving innovation to deliver high-quality outcomes. A dedicated professional with a strong industrial psychology and process management background, committed to enhancing organisational effectiveness through data-driven insights and customer-focused strategies.
Overview
14
14
years of professional experience
4
4
Languages
Work History
Selection Specialist
Sand Technologies
04.2024 - Current
- Promoted to Selection Specialist, assuming responsibility for managing tech programmes, client liaison, and administration of new students
- Create, build, test, execute, and track the selection process, including application and communication development
- Develop and manage the project plan for the selection process
- Support the development of infrastructure and systems that facilitate the selection of millions of candidates and learners
- Document and maintain updates on the selection process
- Provide reports on the selection process, including insights and recommendations
- Interact with key internal and external stakeholders
- Prioritize learning in a constantly changing environment
- Address and resolve challenges that arise with customers and customer-facing teams
- Manage the Zoho platform to register learners, send offers, and execute contracts, ensuring efficient administrative processes and smooth learner onboarding
- Act as the main contact for client interactions, handling inquiries and resolving issues related to their learners, ensuring high client satisfaction
- Prepare and deliver comprehensive close-out reports for clients to support program evaluation and client feedback
- Manage the admissions platform, including setting up new courses and editing email templates to improve communication and streamline the admissions process
- Oversee the opening and closing of applications, setup of assessments, and optimization of processes to ensure the selection of high-quality candidates
- Manage registrations with SETA & QCTO, ensuring accurate and timely distribution of certificates to learners and clients
- Achievements: Team Supervision
Team lead/SDF
Explore Software (Pty) Ltd
04.2023 - Current
- Promoted to a team lead, assuming responsibility for the admissions team, overseeing day-to-day tasks, client liaison, and onboarding of new students
- Responsible for Payments recon - Ensure all payments are done every month
- Liaising with clients, and sponsors to ensure efficient and effective delivery
- Responsible for student contracting - employment contract and/or learnership agreements and ensuring adherence and/or compliance
- Responsible for SETA and student document submission
- Keep appropriate training records
- Complete the WSP, and ATR, and submit to the correct SETA before the deadline
- Serve as a contact person between the organisation and the SETA
- Register Learnership Programmes by training unemployed people
- Conduct SDF administration, keep appropriate training records, and check all SETA documentation before submitting
- Monitor master sheet on Google for contracts and document upload
- Responsible for interview selections of students and onboarding
- Achievements: Team Lead, 2x direct reports
Coordinator / Administrator
Explore Software (Pty) Ltd
10.2019 - 03.2023
- Appointed to be responsible for funded student's administration and finance admin
- Coordinate and oversee student and campus activities
- Update student's record, especially those impacting on the payroll
- Responsible for student contracting - employment contract and/or learnership agreements and support team ensuring adherence and/or compliance
- Responsible for Payments recon - Ensure all payments are done every month
- Liaising with clients, and sponsors to ensure efficient and effective delivery
- Responsible for SETA and student document submission
- Responsible for student applications, selections, interviewing & shortlisting
- Responsible for background checks, MIE - Fingerprints, ID verification, Employment, Qualification, and Criminal records
- Responsible for International student's applications, selections, and documentation
- Monitor student attendance, check in with absent students, and attend to student queries
- Monitor cleaners and ensure the campus is clean and neat
- Arrange meetings/events-invites, room bookings, parking, and catering
- Track and monitor campus inventory and purchase stock - Kitchen inventory and Stationary orders
- Troubleshoot basic technical problems
- Support on facilities management and responsible for leave tracker
- Experience in on-boarding and off-boarding
- Responsible for social media - FB, WhatsApp, and LinkedIn
Project Coordinator / Operations Administrator
LULAWAY
08.2017 - 09.2019
- Promoted to Project Coordinator, assuming responsibility for the coordination and administration of recruitment and training projects
- Assisting and supporting Programme Manager in her daily duties and providing project support
- Planning and implementation of training and recruitment projects throughout South Africa
- Coordinating resources, events, and cross-project activities
- Liaising with clients, staff members, and stakeholders to ensure efficient and effective project delivery
- Communication with beneficiaries for information and query resolution
- Monitoring progress, managing risks, and resolving issues
- Managing social media communication, travel bookings for staff members, and outsourced facilitators
- Responsible for petty cash, processing payments, and tracking expenditures
- Events management and Team supervision
- Data management and Quality assurance
- Capturing all incoming invoices for operations and training
- Responsible for social media - WhatsApp and Facebook company
- Responsible for leave forms, signing of contracts, and time sheets
- Get quotations and order equipment for the office and company car
- Ensure everything and all events are going accordingly as planned
- Planned and organise meetings, direct and coordinate information management, mail distribution, stationary orders, facilities planning and maintenance custodial operations, and other facilities
- Achievements: Designed, implemented, and monitored a process to ensure all trained and placed candidates were loaded on the Lulaway system
- Identifying and managing cross-project and cross-department synergies and activities
- Team supervision
HR / Recruitment & Retention Intern
LULAWAY
08.2016 - 08.2017
- Appointed to recruit entry-level candidates and ensure the well-being and retention of candidates on funded programmes
- Sourcing suitable candidates according to client requests and job specifications received
- Scheduling and conducting interviews with prospective candidates
- Preparing candidates for interviews and arranging work readiness training
- Induction and contracting with candidates on funded programmes
- Administration and record-keeping, including attendance, progress, and termination
- Assisting with stipend and programme administration
- Mentoring and coaching candidates on funded programmes
- Responsible for leaves and timesheets
- Couching and mentoring
- Supervising the team, allocating work, and consolidating for reporting purposes
- Assisting other departments with filling
- Achievements: Team Leader
Brand Ambassador (Part-time)
GLOW PROMOS/NIGHT VISION
02.2011 - 07.2016
- Recruited to promote and increase sales of branded products on a part-time basis by creating a specific image, generating sales opportunities, and building customer preference
- Representing a brand to targeted customers to increase awareness of the brand
- Promoting and displaying of products to customers
- Providing recommendations for brand improvement
- Engaging with customers by gathering information on their needs
- Explaining the products to the customers, as well as how the products will meet their needs
- Facilitating the opening of accounts for customers and Following up on products sold
- Monitoring product and service queries and assisting with resolutions
Education
Matric - undefined
Centurion College
Diploma - Human Resource Management
Central Johannesburg College
Contact Centre N2 - undefined
Training Force
NQF Level 5 National Certificate - Information Technology System Development
Explore Data Science Academy
BCom Degree - Industrial Psychology & Business Management
University of South Africa
BCom Hons - Industrial Psychology
University of South Africa
Skills
Project Planning and Execution
Admissions and registration management (Zoho, SETA/QCTO)
Coaching and Mentoring
WSP Knowledge
Computer Literate
Recruitment, Selection, & Interviewing
Communication and Report writing
Stakeholder collaboration & CRM
Organizational Effectiveness
Data Analysis
Personal Information
- ID Number: 9307260405089
- Driving License: Code 10
Timeline
Selection Specialist
Sand Technologies
04.2024 - Current
Team lead/SDF
Explore Software (Pty) Ltd
04.2023 - Current
Coordinator / Administrator
Explore Software (Pty) Ltd
10.2019 - 03.2023
Project Coordinator / Operations Administrator
LULAWAY
08.2017 - 09.2019
HR / Recruitment & Retention Intern
LULAWAY
08.2016 - 08.2017
Brand Ambassador (Part-time)
GLOW PROMOS/NIGHT VISION
02.2011 - 07.2016
Matric - undefined
Centurion College
Diploma - Human Resource Management
Central Johannesburg College
Contact Centre N2 - undefined
Training Force
NQF Level 5 National Certificate - Information Technology System Development
Explore Data Science Academy
BCom Degree - Industrial Psychology & Business Management
University of South Africa
BCom Hons - Industrial Psychology
University of South Africa