PAULINA SMITH
OFFICE & PROJECT ADMIN
PRETORIA NORTH
Summary
I have strong retail experience
Well track record of Sales, service and Admin skills
Planning and organising
Outstanding customer service
Well-spoken in English and Afrikaans
Ability to analyse and solve problems
Time management skills
A valid driver’s licence
Own vehicle
Overview
21
21
years of professional experience
Work History
Sales, Consultant
Absa Bank
08.2013 - 07.2023
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Reaching 100% monthly sales target.
- Building execellent customer relation with stakehoulder to generate sales.
Office Administrative Assistant
Unisa Catering Services
01.2025 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Sales, Administration and service
Absa Bank
01.2013 - 01.2018
Customer service clerk
Absa Brooklyn
01.2009 - 01.2012
Receptionist & Switchboard operator
Absa Bank
01.2005 - 01.2007
Education
Matric - English, Afrikaans, Accounting, Economics, Business Economics, Geography
Pretoria West High school
01.2009
NQF level 5 and 6, RE level 1
Milpark
01.2019
Custom
- Sipho, Diba, Branch Manager, 082 461 7951, Absa Bloemfontein, Bloemfontein
- Buhle, Mbatha, Branch Manager, 082 659 1030, Absa Bela-Bela, Bela-Bela
- Dimakatso, Mosebo, Absa Branch Manger, 051 409 7848, Absa Heidedal, Heidedal
Timeline
Office Administrative Assistant
Unisa Catering Services
01.2025 - Current
Sales, Consultant
Absa Bank
08.2013 - 07.2023
Sales, Administration and service
Absa Bank
01.2013 - 01.2018
Customer service clerk
Absa Brooklyn
01.2009 - 01.2012
Receptionist & Switchboard operator
Absa Bank
01.2005 - 01.2007
Matric - English, Afrikaans, Accounting, Economics, Business Economics, Geography
Pretoria West High school
NQF level 5 and 6, RE level 1
Milpark
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