paulina rapapadi
Liaison Officer
Vanderbijlpark,GP
Summary
Dynamic Customer Liaison Officer with a proven track record at Standard Bank of South Africa, excelling in issue resolution and cross-cultural sensitivity. Achieved high customer retention through personalized solutions and effective communication. Implemented process improvements, enhancing response times and fostering collaborative relationships to elevate service standards.
Overview
11
11
years of professional experience
Work History
Customer Liaison Officer
Standard Bank of South Africa
10.2014 - 12.2025
- Achieved high levels of customer retention by providing personalized solutions tailored to individual needs.
- Implemented process improvements that resulted in reduced response times for customer inquiries.
- Managed high-stress situations calmly and effectively, resulting in positive outcomes for both the company and the client.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
Education
Bachelor of Commerce in Financial Management - Bachelor of Commerce in Financial Management
Mancosa
Johannesburg, South Africa 04.2001 -
Skills
Cross-cultural sensitivity
Activity planning
Goal setting
Verbal and written communication
Team collaboration
Performance reporting
Collaborative relationships
Policies and procedures implementation
Issue resolution
Timeline
Customer Liaison Officer
Standard Bank of South Africa
10.2014 - 12.2025
Bachelor of Commerce in Financial Management - Bachelor of Commerce in Financial Management
Mancosa
04.2001 -